The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.
I have placed several orders and although with the first ones I was very happy because the presentation of the product was excellent, with the last one I have been very disappointed. In the first shipments the bracelets came wrapped in plastic with a company card and a very original cloth bag but in the third order came all in a plastic bag without more. I think they should take more care of the detail as it is not so expensive and gives very good publicity for the company. They have always arrived quickly that's true.
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Response from Vives de la Cortada
Good morning Natalia. We are having a bit of saturation when it comes to preparing orders and may sometimes forget to have the detail of wrapping with the cloth bag. We have notified the staff and we apologize for our part.
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Susana P.
Rating: 3 out of 5
following a purchase from 18/01/2021
Good! Perfect delivery, but the incense burner is too small .... a little disappointed ...
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Response from Vives de la Cortada
Hello Susana, for this type of product that you mention, you have the exact measurements in the item description.
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Montse P.
Rating: 1 out of 5
following a purchase from 31/12/2020
The product does not match the description
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Response from Vives de la Cortada
I will not return it as I needed it and I'm using it, I'm disappointed that it is not the expected size as it says in the description, perhaps it would be more intelingente put between 3x4 and 6x4 not to generate false hopes, but as I say I will not return it, thanks for your interest and I will think before I buy again with you, thanks.a greeting.
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Montse P.
Rating: 1 out of 5
following a purchase from 31/12/2020
The product does not match the description
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Response from Vives de la Cortada
Hello Montse, you can return the product by calling 933041886 from Monday to Friday from 9 am to 8 pm. If you dial extension 2 they will tell you how to process the return. Sorry for the inconvenience.
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Montse P.
Rating: 1 out of 5
following a purchase from 31/12/2020
The product does not match the description
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Response from Vives de la Cortada
In the description the size it says is 6x4 and the pieces that I have received are 3x3 and 4x3 I am disappointed.
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Montse P.
Rating: 1 out of 5
following a purchase from 31/12/2020
The product does not match the description
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Response from Vives de la Cortada
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Andres P.
Rating: 1 out of 5
following a purchase from 21/12/2020
The order took me four days to receive it even though it was sent by Correos Express. I am trying to contact the store to explain a question about my order and no one answers the phone or the whasApp.customer service and service we can say that does not exist. I hope someone will contact me."
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Response from Vives de la Cortada
Good Andres, we usually answer all calls, but on Sunday we are not open, so surely no one has attended you.regarding your your order we have been reporting that we have delays because of the restrictions of covid and the volume of purchases during the black friday. Regards and sorry for the inconvenience".
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Vanessa B.
Rating: 1 out of 5
following a purchase from 12/12/2020
My experience has been apart from disappointing because of the poor quality of the products...it has been a waste of my time not receiving an answer about the return of my order..so as you have time to send surveys and you don't have time to attend my claim I will make a claim for payment to my bank as I have communicated on another occasion.
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Aida R.
Rating: 3 out of 5
following a purchase from 16/12/2020
The physical store is a marvel. However, the online store leaves a little to be desired in terms of time. There are other online mineral shops that are much faster and more efficient.
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Salva P.
Rating: 3 out of 5
following a purchase from 16/12/2020
I would repeat
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Leandro C.
Rating: 3 out of 5
following a purchase from 10/12/2020
Good buy, but it took too long
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Eva L.
Rating: 3 out of 5
following a purchase from 04/12/2020
I expected more quality.
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Narcis P.
Rating: 3 out of 5
following a purchase from 30/11/2020
The stones are tiny and the others are not very regular...
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Rebeca S.
Rating: 3 out of 5
following a purchase from 18/11/2020
I received it in 24 hours, the time requested was not respected (and that was specified on the label) but I do not know if this problem was the courier or the store. The product received this time was not of the desired quality, I do not know if I will repeat, regarding the products we regret that they are not to your liking. As it is outside the period established as an exceptional case we can process a refund of the product. "Regarding the products we regret that they are not to your liking. Since it is outside the period established as an exceptional case we can process a refund of the product".
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Response from Vives de la Cortada
Good Rebeca, I see that what you say about the shipping is correct on our part, you have arrived in 24 hours. If the carrier respects it or not, it is no longer within our control.
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Elisabet A.
Rating: 3 out of 5
following a purchase from 11/11/2020
The pendant was not at all what I expected.
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Iván F.
Rating: 3 out of 5
following a purchase from 01/10/2020
Lack of presentation of the product, indicating that it was for a gift.
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Response from Vives de la Cortada
Sorry Ivan, but we don't have a gift wrapping option (at the moment). We'll write it down for the future. Sorry for the inconvenience.
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Enrique H.
Rating: 3 out of 5
following a purchase from 30/09/2020
I was disappointed with how the pieces came, all together in bulk in one bag. I didn't like the lack of labeling, none of them had their name on them.
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Abel M.
Rating: 3 out of 5
following a purchase from 17/07/2020
I placed a large order for many pieces and some were not of the quality I expected.
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Response from Vives de la Cortada
Good Abel, we are sorry that your experience has not been satisfactory, from here we want to remind you that if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the section ".
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Ester C.
Rating: 3 out of 5
following a purchase from 20/07/2020
It is very nice but I expected it in a box and not in a cloth bag, the pendant comes in a transparent plastic indicating that it is made in Indonesia but the website indicates that it is made in Sweden. I hope it is silver and quartz and not an imitation.
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Response from Vives de la Cortada
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Maria S.
Rating: 3 out of 5
following a purchase from 09/07/2020
I do not know the shungi material, but the product received is not as shown on your sales page, it is similar. The product received is more rigid, its angled edges are not polished.
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Verónica L.
Rating: 3 out of 5
following a purchase from 30/06/2020
one of the pieces was scratched, and another was extremely thin.
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Response from Vives de la Cortada
Well, I would appreciate it very much, since I decide to handicraft and if the stone is not ".
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Maria N.
Rating: 3 out of 5
following a purchase from 27/06/2020
I have not received the order nor have I heard anything about it?
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Response from Vives de la Cortada
Good afternoon Maria, we have contacted the transport company and they have told us that they are running a little late due to the holidays we have had this week. We are very pleased with the quality of your product and the delivery time. We are sorry for the inconvenience. Best regards
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María Luisa B.
Rating: 3 out of 5
following a purchase from 18/06/2020
Sometimes the photos that are in the wed does not correspond with the mineral, as has happened to me with the purchase of fluorite donut that is very pale, and cylinders of rose quartz same, or bags of clothes that some have come dirty and very strong odor.
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Teresa R.
Rating: 3 out of 5
following a purchase from 19/05/2020
Fast shipping, but if I could have chosen the products and parts directly some I would not have chosen it.
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Juan Carlos G.
Rating: 3 out of 5
following a purchase from 28/04/2020
The quality is good but I don't understand the sharp rise in price in 15 days.
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Anonymous A.
Rating: 3 out of 5
following a purchase from 18/02/2020
The shipping costs are a real rip off, I think it could be improved a lot. No matter what you order, it's always too much.
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Response from Vives de la Cortada
Good Isabel, we are changing courier company to make it cheaper for orders weighing less than 1kg. Soon you will see tighter prices on shipments. Sorry for the inconvenience.
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Anonymous A.
Rating: 1 out of 5
following a purchase from 09/12/2019
I was expecting a single citrine druse and not so many small pieces, very small very small.
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Response from Vives de la Cortada
Good morning Carlo, in the product description it specifies ".
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