Customer reviews of Vives de la Cortada

Fake tourmaline bracelet

The order took 13 days to be delivered and 9 references are missing or incomplete despite the invoice already paid! I hope the commercial return will be up to par.

Broken pyramid, black silver pendants, shungite powdered and the quartz candle was missing.

Very bad service, I had ordered some prisms and after telling them that if they sold them, they sent me others of very poor quality and damaged. The service and coordination are very bad. They had already told me and it has happened to me again.

The order came incomplete, an item was missing, I wrote to the email provided, and I have not received a response. I consider both the item and the money lost.

When I bought the products, they were all in stock and I paid. A few days later, they told me that some were out of stock. I would like them to update the page with the real stock. The ones that arrived were very good and perfectly wrapped.

The purchase was very good, only that a pendulum was missing a small part, now I will send a photo. Everything else is fine.

Good morning, in general I am happy, but it arrived very late, I have already written an email. I did not receive a product: Raw Black Tourmaline - Units: Pack 1Kg 21. Thank you!

I have received an item that I did not order (at a much lower price) instead of another one that I paid for, because it seems that there were no stocks and they have not refunded me for that product, nor how I can return the one I do not want.

The post-sale service is quite ineffective. I want to return the product and they are ignoring me.

Dissatisfied, the Salvia is not of the expected quality and the Rhohonita massager is not made of this mineral, both pieces are purple. Nothing to do with the image of the order.

The order has arrived incomplete and I have no notification of the refund for the undelivered products. I sent an email and they have not replied.

I ordered a blue fluorite bracelet and I received one that has nothing to do with the photograph on the website or the advertising you did. It's almost green. I reported it and the problem was not resolved. I feel deceived.

I have bought twice for two mail deliveries to my home. The first one, after waiting days, I had to go to the warehouse to pick it up. The second one was a gift to another city, after waiting several days, I called and it turns out that "we don't have staff", "the shipment is unprepared"... It's not serious. You have a lot to improve in the shipping area. I will not buy again. There are more serious businesses.

They took a long time with the order and the bracelets are very small.

Well, my experience has not been very good, as I bought a pack of 3-6 pieces of moldavite that included 5 grams, and after making the purchase, they changed the website, thanks to the fact that I have screenshots proving what I say. I contacted the store and was told that the only thing they could do was cancel the order and refund me, in the end, I accepted to continue the purchase with fewer grams of moldavite, but I asked to be given a longer piece and they did so, they also gave me a package of incense, the shipping was very fast. But my only complaint was the fact of buying a pack and then being told that no, that it was a mistake on the website, when I had been seeing that pack on the website for months and was waiting to be able to buy it. I felt disappointed honestly as I was initially very happy with my purchase, and ended up receiving less than what I initially bought, as I received a moldavite of between 2-2.9, and not the pack. The guy who attended to me was kind and respectful and at least had the detail of sending me a longer piece as I asked. I am a follower of the store on all platforms and I watch the live videos and the last thing I expected was for something like this to happen.

My experience has been good. But it's better to see the products directly, instead of a photo. Regarding my witch knot bracelet, I was surprised at how big the knot was. From the photo, I thought it was much smaller.

Good experience, I recommend it

The jade is not of quality. The Yoni egg purchased cannot be used intravaginally. I want to request a refund.

I ordered 11 bags of 50g of azurite from Morocco but I received 1 bag and I paid for 11. I received one broken point and another broken point on the crystal points. The extra chevron amethyst points I ordered are of poor quality. I hope you will resolve my issue regarding this order.

All the material that has arrived is very good, although 2 units of wheels are missing.

The shipment is fast and protected and the parts, good!

I am satisfied with my purchases and the customer service which is top-notch. I didn't give 5 stars, just because some items are still not available and have been for a long time. But this is not dependent on the Vives de la Cortada team, who are a wonderful team.

Quick order and true to the size of the stones.

Good service.

A broken pendant arrived.

Very good

The delivery person forced me to make the delivery to a neighbor because otherwise he would take it back to Santa Perpetua and I still haven't picked it up.

The packaging is very good and the presentation is appreciated, as they send the products each in a plastic package and all of it in a nice fabric bag. The problem is that the condition of some minerals I ordered, especially the lapis lazuli, the nephrites, and the jade is lamentable. They were very poorly polished and have a dull color with very marked scratches from a deficient polishing that greatly detracts from the stones. The nephrites also have glue blobs on the stone that look ugly. Furthermore, the settings of the stones I mentioned are very poorly made and open. They constantly fall off despite me tightening them with pliers, as it is a flimsy material. The silver and brass came very dirty, with a yellow tone and brown blobs, as if they had been stored in a corner without cleaning for a long time. The pyrite keychain, which is spectacular, the stone arrived well, but the metal of the keychain came yellowish and dirty. I couldn't remove the stains from the brass setting on some pendants with metal cleaner, so instead of looking like new pieces, they look like I bought them at a second-hand store. If the reason the settings are in such condition is because they were handmade, they should definitely have them made by someone else or buy them from another place. That's my opinion. What they offer and the prices are interesting, it's a shame that what they send is in such poor condition.

The moldavite that I received is not in one piece, it is in 2 pieces and on top it has a corner that sticks out and can easily get caught and break. Very unhappy with the purchase.

I am not satisfied because I ordered a sphere of about 6 cm in diameter, according to the offer that was made, and they sent me two smaller spheres. What I needed was the size I ordered and not what was sent.

The stones do not resemble the photo in the image at all.

The bracelets did not smell of palo santo and one of them came with the rubber given to it, I have to buy palo santo essential oil but seeing the quality I don't think I will buy it for you.

This shipment has arrived earlier than other times.

Good product, fast delivery

I am satisfied. I received my sphere very quickly, well packaged. Thank you.

333 / 5.000 Hello Vives de la Cortada Team, I would like to inform you that the 4737 "Palo Santo Premium Bag" (3 x 1 kg) I received is by no means premium quality. Almost two-thirds of the contents have brown spots from decomposition, wormholes, are rotten, and have bark. I am very dissatisfied. This is the worst C-grade product. I will send Photos in a separate E-Mail. Gangolf Malsy, Kristallgalaxie

They sent me the wrong product and they won't change it for me

I did not receive the correct item and the store is not responding to my emails. I do not recommend this site.

The order is incomplete, there are no amethyst cabochons