Vives de la Cortada consistently delivers fast shipping and careful packaging, with many mentions of rapid delivery and products arriving in perfect condition. Customers highlight accurate representations in photos, high-quality stones and metals, and precise fulfillment of orders, with valuables arriving well protected and neatly wrapped. The store also earns praise for reliable service and clear communication, including fast, efficient order handling and supportive assistance when issues arise. Repeated purchases and strong recommendations reflect broad satisfaction with product quality, packaging, and dependable delivery.
I placed an order online, I left some instructions to choose the item and they were not followed. I would have appreciated it if they had contacted me to choose the item.
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Nuria P.
Rating: 4 out of 5
following a purchase from 22/01/2025
Very happy with the purchase and the service, I will repeat.
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Alina Elena M.
Rating: 4 out of 5
following a purchase from 30/01/2025
I received my order
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Patricia D.
Rating: 1 out of 5
following a purchase from 28/01/2025
Hello for a first . Unfortunately disappointed with everything. Missing products see half of the items. And stones reviewed not very nice qualities do not look at all like the photo of the net . disappointment.I confess I do not know if I will make a new order.crdt too bad. Patricia D
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Ezoterika Sia I.
Rating: 1 out of 5
following a purchase from 22/12/2024
Product- Palo Santo Premium Bag + - Units : Pack 5Kg (Reference: 4737) --does not correspond to its name. PREMIUM is not just a beautiful word. It is quality. I received large pieces of wood in very poor packaging. With mold. This is unfair to me - how will I sell in my store?? Very poor packaging of the entire order. International packaging should be strong. And white sage - they threw it in a box and closed it.
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Response from Vives de la Cortada
Hello Igor, we're sorry to hear that your experience wasn't satisfactory and that the product didn't fulfill your expectations. We tried to get in touch with you through your contact email in order to solve the problem, but we didn't receive a reply. We would like that this bad experience doesn't mark possible future purchases, this is an isolated case in which retaliation has already been taken and it won't happen again so we would appreciate that if you have a problem again with the items received, please write us directly to [email protected] attaching images of the product and we will look for a solution. Thank you for your understanding.
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Isabelle C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Fast and careful delivery, I recommend it.
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José G.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good
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Isabelle B.
Rating: 4 out of 5
following a purchase from 13/11/2024
Fast service and friendly contact. Highly recommend.
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Marilo P.
Rating: 4 out of 5
following a purchase from 31/10/2024
Good
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Mireia V.
Rating: 4 out of 5
following a purchase from 23/10/2024
satisfied!
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Rafael P.
Rating: 4 out of 5
following a purchase from 15/10/2024
All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
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Katia P.
Rating: 4 out of 5
following a purchase from 25/09/2024
Just comment that one of the pyramids came with a broken tip and the little piece was not in the wrapper, so I understand that it was already like that before sending it, in any case I have kept it because it is difficult to demonstrate. Thank you.
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Response from Vives de la Cortada
Good morning, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
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Odile G.
Rating: 4 out of 5
following a purchase from 16/09/2024
conforms to order. Well packaged. TOP delivery speed.
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Maria Del Mar J.
Rating: 4 out of 5
following a purchase from 21/08/2024
Very fast delivery, everything is as described in the description.
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Giorgia C.
Rating: 4 out of 5
following a purchase from 16/08/2024
The order came really Quick and really well packed. Loved everything inside it (I bought some bombitas and 3 bracelets). Unfortunately one of the bracelets broke within the first 24 hours so I am a bit worried about the other 2, but still I am very satisfied.
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Yolanda J.
Rating: 4 out of 5
following a purchase from 11/08/2024
Not yet received
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Carmen C.
Rating: 4 out of 5
following a purchase from 15/07/2024
Tolo arrived very well wrapped and in perfect condition. The minerals came very well polished and beautiful, as each mineral is unique they did not have the same appearance and color. Satisfied
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Eugenia D.
Rating: 4 out of 5
following a purchase from 27/06/2024
Speed, service, quality
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Marilo P.
Rating: 4 out of 5
following a purchase from 29/03/2024
Satisfied
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Sylvie R.
Rating: 1 out of 5
following a purchase from 16/06/2024
Problems with items that didn't match the description on the site, several emails sent for a return, and to date no reply. This is the first time I've done this, and I realize that customer service doesn't exist at all! Everything's fine if you don't have any problems. If I don't hear back from you, I'm not sure I'll continue to work with you. After-sales service is important to me.
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Diana D.
Rating: 4 out of 5
following a purchase from 17/06/2024
Quality products, you buy knowing that they are professionals in the sector. I put one star less because they abuse the protective plastic even in products that do not need it. Otherwise, delighted with the purchase, as always.
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Maria Jose R.
Rating: 1 out of 5
following a purchase from 11/06/2024
I am very unhappy I ordered an opal pendant that I also put that I asked please that it was light blue not white well then I get a miniature smaller than a pea and the worst thing is transparent like a magnifying glass so that's not opal at all I have a ring from another place where you can see that the stone is opal, it is turquoise blue not transparent like a magnifying glass and the worst thing is that it is not opal and the note that I wrote as if I had not written it in short.. Never again
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Raquel S.
Rating: 1 out of 5
following a purchase from 22/05/2024
ALL THE SIZES OF THE BRACELETS ARE WRONG. I ORDERED THEM IN 4MM AND THEY ALL CAME IN 6MM. I HAD TO GIVE THEM AWAY, I DIDN'T EVEN DESERVE TO WASTE MY TIME CHANGING THEM. FATAL
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Nuria G.
Rating: 4 out of 5
following a purchase from 25/05/2024
Very good products
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Manuel B.
Rating: 1 out of 5
following a purchase from 23/05/2024
Two products I ordered did not look anything like the pictures offered on the website.
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Juan Karlos A.
Rating: 4 out of 5
following a purchase from 16/05/2024
From the order to the arrival at home and the quality of the products have been very good.
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Roberto G.
Rating: 1 out of 5
following a purchase from 11/05/2024
The bracelet broke the same day it arrived. The rubber came frayed and when I took it off to train I was left without it. A pity really
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Cristina F.
Rating: 4 out of 5
following a purchase from 05/05/2024
They will contact you to solve any problem as soon as possible.
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Aroa M.
Rating: 4 out of 5
following a purchase from 09/05/2024
Beautiful crystals, I will definitely buy again.
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Marta R.
Rating: 4 out of 5
following a purchase from 02/05/2024
The size is perfect
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Iratxe Z.
Rating: 4 out of 5
following a purchase from 28/04/2024
Good service
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Margarita O.
Rating: 4 out of 5
following a purchase from 23/04/2024
Fast and well prepared shipment. Lack of stock on the web. In the Barcelona store we bought more than 300 € and they did not have a gift detail for the purchase.
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Edwige R.
Rating: 4 out of 5
following a purchase from 15/04/2024
order well received and compliant. But large package for a box of incense that fit in an envelope.
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Jurgen J.
Rating: 4 out of 5
following a purchase from 08/04/2024
alles goed ontvangen
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Macarena V.
Rating: 4 out of 5
following a purchase from 09/04/2024
There should be measurements for these elastic bracelets so that you don't have to take them apart to make them smaller.
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Arantza R.
Rating: 4 out of 5
following a purchase from 27/02/2024
ok
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Montserrat C.
Rating: 4 out of 5
following a purchase from 02/03/2024
They are great professionals.
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Manuel F.
Rating: 4 out of 5
following a purchase from 06/03/2024
All good!
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Ester L.
Rating: 4 out of 5
following a purchase from 04/03/2024
Everything arrived as expected. The orgonites with some imperfection in the finish but I am satisfied with the purchase.
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Pablo U.
Rating: 4 out of 5
following a purchase from 21/02/2024
Although the products are expensive, with the promotion they are good value for money.
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