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S
Rating: 4 out of 5
all right
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Customer reviews of Vives de la Cortada
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 1 and 4 stars
Reset filtersX
Rating: 4 out of 5
The products are generally of good quality, but they have to control the computer issue as they have deficiencies in it.
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Z
Rating: 4 out of 5
I am missing a product, I hope to receive it at some point.
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C
Rating: 4 out of 5
Fast and efficient, although the pendants do not look like the photos...
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M
Rating: 4 out of 5
Arrived very fast, good service.
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X
Rating: 4 out of 5
I made a purchase on Friday Friday and due to a computer error the discount was not applied, I contacted them and they offered me two solutions: either refund the money or pay it on the next purchase. I took the second option and without any problem they made the readjustment in the next purchase.
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M
Rating: 4 out of 5
No problem
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S
Rating: 4 out of 5
Overall my first experience has been good
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M
Rating: 4 out of 5
Navigating the site is very easy, the delivery was fast, I didn't need to contact customer service, I am 80% satisfied with the order as I am a perfectionist, but I understand that I didn't choose the parts myself.
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G
Rating: 4 out of 5
Quality
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M
Rating: 4 out of 5
I was served by marc and he is very friendly, super fast delivery,
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L
Rating: 4 out of 5
Minerals look like the real thing
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A
Rating: 4 out of 5
..,.
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C
Rating: 4 out of 5
Hello, I loved the products, although my idea with the amethyst tips was smallerThe bracelets would be great if you separate them according to the type of stone not send them all together even if it is different stonesthanks".
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M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
I will not return it as I needed it and I'm using it, I'm disappointed that it is not the expected size as it says in the description, perhaps it would be more intelingente put between 3x4 and 6x4 not to generate false hopes, but as I say I will not return it, thanks for your interest and I will think before I buy again with you, thanks.a greeting.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
Hello Montse, you can return the product by calling 933041886 from Monday to Friday from 9 am to 8 pm. If you dial extension 2 they will tell you how to process the return. Sorry for the inconvenience.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
In the description the size it says is 6x4 and the pieces that I have received are 3x3 and 4x3 I am disappointed.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
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N
Rating: 4 out of 5
Very good although lately they are a little late in the preparation of the order.
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T
Rating: 4 out of 5
Relatively fast and efficient.
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A
Rating: 1 out of 5
The order took me four days to receive it even though it was sent by Correos Express. I am trying to contact the store to explain a question about my order and no one answers the phone or the whasApp.customer service and service we can say that does not exist. I hope someone will contact me."
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Response from Vives de la Cortada
Good Andres, we usually answer all calls, but on Sunday we are not open, so surely no one has attended you.regarding your your order we have been reporting that we have delays because of the restrictions of covid and the volume of purchases during the black friday. Regards and sorry for the inconvenience".
B
Rating: 4 out of 5
You are fast in delivery. You have quality, although some of the stones are not what I expected, they look like leftovers, leftovers. Another detail is that lately there is no stock in any of the chips and small stones which is what I use the most. It's a pity, you lose sales.
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T
Rating: 4 out of 5
Once ordered, the whole process is always fast and no problem. I like that you tell me who is responsible for the package. It is easy to direct who to contact in case there is a problem. Overall I am happy with you.
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V
Rating: 1 out of 5
My experience has been apart from disappointing because of the poor quality of the products...it has been a waste of my time not receiving an answer about the return of my order..so as you have time to send surveys and you don't have time to attend my claim I will make a claim for payment to my bank as I have communicated on another occasion.
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G
Rating: 4 out of 5
The note is mainly for the management. The product, not being able to choose it in person, you have to trust the one who chooses it for you, which can lead to deception by the non-correspondence of the image of the mineral with the real sample.but the management is excellent".
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S
Rating: 4 out of 5
The order arrived on time, very well wrapped. The stones are beautiful, I still do not know if they work because it has not been time. I recommend it.
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M
Rating: 4 out of 5
in general terms the products are in good condition. the service is excellent.
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E
Rating: 4 out of 5
I don't give it five for two reasons they didn't send me any mail to know the status of the order and that it took a long time..also in their favor I know that they were devordados by the theme of black fridey..I suppose that the next order will go better..thanks.
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E
Rating: 4 out of 5
The order was fine. But I bought some jewellery as a gift and they couldn't give it to me. Just a plastic bag.
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L
Rating: 4 out of 5
All pretty good.
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M
Rating: 4 out of 5
Satisfactory shopping experience
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R
Rating: 4 out of 5
all ok
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M
Rating: 4 out of 5
I think that the minimum order of 300€ is a bit excessive, it is quite difficult to reach this minimum for a small business.
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J
Rating: 4 out of 5
The product responds to the advertising offered.
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C
Rating: 4 out of 5
Order received fast and well.
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M
Rating: 4 out of 5
Fast and very happy
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I
Rating: 4 out of 5
Very fast, and well packaged
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M
Rating: 4 out of 5
I was confused with the small adularia cabochons, since there are many in the photo and then only one was sent. But it was my mistake. All the minerals I ordered have arrived in perfect condition and are beautiful!
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M
Rating: 4 out of 5
Everything has been processed very quickly and I am very satisfied. The only thing is that the stones have not arrived with a certificate of authenticity and I have not yet tested if they are electrically conductive. Otherwise, if they are really authentic, I am very satisfied and will certainly buy again.
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R
Rating: 4 out of 5
The pendulums are bigger than I expected. A photo with the pendulum in hand would be helpful in choosing the perfect pendulum. For the rest, everything is perfect.
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