Customer reviews of Vives de la Cortada

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 4 223 published reviews
5 3 713 88% 4 279 7% 3 102 2% 2 44 1% 1 85 2%

Summary of reviews

The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.

Reviews 1 and 4 stars

Reset filters
L
Lola M.
Rating: 4 out of 5
following a purchase from 18/08/2021
You are all very kind
Translated reviews
A
Amaia B.
Rating: 4 out of 5
following a purchase from 14/08/2021
Delivery, the site, professionalism. Everything correct.
Translated reviews
M
Maria Del Carmen G.
Rating: 4 out of 5
following a purchase from 04/08/2021
Very fast and efficient service.
Translated reviews
X
Xavier G.
Rating: 4 out of 5
following a purchase from 27/07/2021
Very well packaged and fast service. It is not the same to buy in the store and choose the products for yourself than to order it online, I guess you have to remove the ugliest or with anomalies and selling online allows it.
Translated reviews
N
Narcis L.
Rating: 4 out of 5
following a purchase from 19/07/2021
Quick
Translated reviews
O
Olga C.
Rating: 4 out of 5
following a purchase from 14/07/2021
All good
Translated reviews
D
David V.
Rating: 4 out of 5
following a purchase from 01/07/2021
Everything perfect as always
Translated reviews
M
María Soledad S.
Rating: 4 out of 5
following a purchase from 05/06/2021
the postal service tried to deliver out of hours, and the delivery was delayed for 24 hours, but this does not depend on Vives.
Translated reviews
S
Sandra D.
Rating: 4 out of 5
following a purchase from 14/06/2021
Good service, fast, and good product, although they have snuck in some minerals that are not pertinent.
Translated reviews
M
Maite A.
Rating: 4 out of 5
following a purchase from 03/06/2021
I liked them, the shipping was correct
Translated reviews
V
Vicenta G.
Rating: 4 out of 5
following a purchase from 20/05/2021
Good experience
Translated reviews
L
Leticia G.
Rating: 4 out of 5
following a purchase from 11/05/2021
Quality products and good customer service
Translated reviews
C
Carmen A.
Rating: 4 out of 5
following a purchase from 03/05/2021
Thank you for my order, I will buy again. I loved everything."
Translated reviews
N
Núria F.
Rating: 4 out of 5
following a purchase from 12/04/2021
They take a while to serve, although they already indicate that there is a delay. The metal burners, the colored paint is like unpainted. Otherwise everything is fine. Thank you.
Translated reviews
P
Pepa C.
Rating: 4 out of 5
following a purchase from 02/03/2021
The only downside is that I could not pay with Paypal, it gave me error.
Translated reviews
P
Pilar I.
Rating: 4 out of 5
following a purchase from 02/03/2021
Too much packaging for such a small package. The courier could have put the package in the mailbox and, because of the large box, was forced to find a neighbor to drop it off.
Translated reviews
F
Ferran M.
Rating: 1 out of 5
following a purchase from 03/03/2021
What I received does not look like the photoI ordered two designer pendant jewellery and received two small pieces of stone cut with a saw. My wife doesn't want it because it's ugly".
Translated reviews
Response from Vives de la Cortada
Good Ferran, they tell me in logistics that they have sent you another unit in compensation for the piece that has arrived. Are you satisfied with the solution we have provided you?
S
Sheila M.
Rating: 4 out of 5
following a purchase from 25/02/2021
all right
Translated reviews
X
Xavier G.
Rating: 4 out of 5
following a purchase from 18/02/2021
The products are generally of good quality, but they have to control the computer issue as they have deficiencies in it.
Translated reviews
Z
Zoraida G.
Rating: 4 out of 5
following a purchase from 19/02/2021
I am missing a product, I hope to receive it at some point.
Translated reviews
C
Celeste L.
Rating: 4 out of 5
following a purchase from 17/02/2021
Fast and efficient, although the pendants do not look like the photos...
Translated reviews
M
Milagros M.
Rating: 4 out of 5
following a purchase from 10/02/2021
Arrived very fast, good service.
Translated reviews
X
Xavier G.
Rating: 4 out of 5
following a purchase from 11/02/2021
I made a purchase on Friday Friday and due to a computer error the discount was not applied, I contacted them and they offered me two solutions: either refund the money or pay it on the next purchase. I took the second option and without any problem they made the readjustment in the next purchase.
Translated reviews
M
Marta P.
Rating: 4 out of 5
following a purchase from 04/02/2021
No problem
Translated reviews
S
Sara C.
Rating: 4 out of 5
following a purchase from 04/02/2021
Overall my first experience has been good
Translated reviews
M
Manuela R.
Rating: 4 out of 5
following a purchase from 03/02/2021
Navigating the site is very easy, the delivery was fast, I didn't need to contact customer service, I am 80% satisfied with the order as I am a perfectionist, but I understand that I didn't choose the parts myself.
Translated reviews
G
Gyöngyi P.
Rating: 4 out of 5
following a purchase from 20/01/2021
Quality
Translated reviews
M
María Luisa B.
Rating: 4 out of 5
following a purchase from 21/01/2021
I was served by marc and he is very friendly, super fast delivery,
Translated reviews
L
Lidia C.
Rating: 4 out of 5
following a purchase from 18/01/2021
Minerals look like the real thing
Translated reviews
A
Ana C.
Rating: 4 out of 5
following a purchase from 04/01/2021
..,.
Translated reviews
C
Cristina P.
Rating: 4 out of 5
following a purchase from 31/12/2020
Hello, I loved the products, although my idea with the amethyst tips was smallerThe bracelets would be great if you separate them according to the type of stone not send them all together even if it is different stonesthanks".
Translated reviews
M
Montse P.
Rating: 1 out of 5
following a purchase from 31/12/2020
The product does not match the description
Translated reviews
Response from Vives de la Cortada
I will not return it as I needed it and I'm using it, I'm disappointed that it is not the expected size as it says in the description, perhaps it would be more intelingente put between 3x4 and 6x4 not to generate false hopes, but as I say I will not return it, thanks for your interest and I will think before I buy again with you, thanks.a greeting.
M
Montse P.
Rating: 1 out of 5
following a purchase from 31/12/2020
The product does not match the description
Translated reviews
Response from Vives de la Cortada
Hello Montse, you can return the product by calling 933041886 from Monday to Friday from 9 am to 8 pm. If you dial extension 2 they will tell you how to process the return. Sorry for the inconvenience.
M
Montse P.
Rating: 1 out of 5
following a purchase from 31/12/2020
The product does not match the description
Translated reviews
Response from Vives de la Cortada
In the description the size it says is 6x4 and the pieces that I have received are 3x3 and 4x3 I am disappointed.
M
Montse P.
Rating: 1 out of 5
following a purchase from 31/12/2020
The product does not match the description
Translated reviews
Response from Vives de la Cortada
-
N
Nuria C.
Rating: 4 out of 5
following a purchase from 31/12/2020
Very good although lately they are a little late in the preparation of the order.
Translated reviews
T
Techu T.
Rating: 4 out of 5
following a purchase from 28/12/2020
Relatively fast and efficient.
Translated reviews
A
Andres P.
Rating: 1 out of 5
following a purchase from 21/12/2020
The order took me four days to receive it even though it was sent by Correos Express. I am trying to contact the store to explain a question about my order and no one answers the phone or the whasApp.customer service and service we can say that does not exist. I hope someone will contact me."
Translated reviews
Response from Vives de la Cortada
Good Andres, we usually answer all calls, but on Sunday we are not open, so surely no one has attended you.regarding your your order we have been reporting that we have delays because of the restrictions of covid and the volume of purchases during the black friday. Regards and sorry for the inconvenience".
B
Bianca M.
Rating: 4 out of 5
following a purchase from 20/11/2020
You are fast in delivery. You have quality, although some of the stones are not what I expected, they look like leftovers, leftovers. Another detail is that lately there is no stock in any of the chips and small stones which is what I use the most. It's a pity, you lose sales.
Translated reviews
T
Tsuneko N.
Rating: 4 out of 5
following a purchase from 02/12/2020
Once ordered, the whole process is always fast and no problem. I like that you tell me who is responsible for the package. It is easy to direct who to contact in case there is a problem. Overall I am happy with you.
Translated reviews
We use cookies for audience measurement and improving user experience.