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N
Rating: 4 out of 5
Very happy with the purchase and the service, I will repeat.
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Customer reviews of Vives de la Cortada
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I received my order
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I
Rating: 4 out of 5
Fast and careful delivery, I recommend it.
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J
Rating: 4 out of 5
Very good
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P
Rating: 3 out of 5
Items are fine, but they take forever to prepare and ship orders.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, due to the promotion we have had there has been a little delay in the preparation, as we have indicated on our website, but normally delivery times are shorter, we apologize for the inconvenience. For any questions you can contact [email protected]
M
Rating: 3 out of 5
I'm rather disappointed by the bracelets, which are really tiny. It would be nice to take a photo of the bracelets with a hand to see how big they are.
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Response from Vives de la Cortada
Hello, we regret that the product was not to your liking, please note that in the item description, there are aproximate product measurements. If you wish, you can send us an e-mail to [email protected] enclosing photos of the product to make an item change. Sorry for the inconvenience.
I
Rating: 4 out of 5
Fast service and friendly contact. Highly recommend.
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M
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
satisfied!
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R
Rating: 4 out of 5
All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
K
Rating: 4 out of 5
Just comment that one of the pyramids came with a broken tip and the little piece was not in the wrapper, so I understand that it was already like that before sending it, in any case I have kept it because it is difficult to demonstrate. Thank you.
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Response from Vives de la Cortada
Good morning, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
O
Rating: 4 out of 5
conforms to order. Well packaged. TOP delivery speed.
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P
Rating: 2 out of 5
My only problem with you is that when I order on the web, I order what is there, because what is not there does not let me put it in the cart, but when it comes time to prepare the order there are always missing products, and maybe I have ordered ppalmente for that product ... which makes me consider looking for another supplier, otherwise, everything great, no problems but can not always miss things ... I do not know what way you can do to stop this from happening but ... this last order I was about to cancel the entire order.
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M
Rating: 4 out of 5
Very fast delivery, everything is as described in the description.
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G
Rating: 4 out of 5
The order came really Quick and really well packed. Loved everything inside it (I bought some bombitas and 3 bracelets). Unfortunately one of the bracelets broke within the first 24 hours so I am a bit worried about the other 2, but still I am very satisfied.
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J
Rating: 2 out of 5
In the order we were missing two rings and we have put another at will to make up the difference without warning and we are also missing a smoky quartz bracelet. We have commented on the problem and no one has given us a solution for the moment.
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Y
Rating: 4 out of 5
Not yet received
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D
Rating: 2 out of 5
It is the first time that the material sent leaves much to be desired in quality. Apart from not looking anything like what is shown in the advertising photos.
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A
Rating: 3 out of 5
First order a few items scratches, cracks .. a little disappointed but I will not stay on a first order I recommend to try again .. mail service however great!
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Response from Vives de la Cortada
Hello, we are very sorry that you are not satisfied with products, if you want you can send us photos of products to our email address [email protected] and we will change or refund. Thank you very much
N
Rating: 3 out of 5
Two quartzes arrived with small bumps and scratches.
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Response from Vives de la Cortada
Good afternoon, we regret that the product has arrived damaged. If you wish you can send us an email to [email protected] and we will proceed to process the exchange or return. We apologize for the inconvenience.
C
Rating: 4 out of 5
Tolo arrived very well wrapped and in perfect condition. The minerals came very well polished and beautiful, as each mineral is unique they did not have the same appearance and color. Satisfied
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E
Rating: 4 out of 5
Speed, service, quality
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J
Rating: 3 out of 5
Hello, I want to exchange 1 piece for another and if it is not possible to proceed to the return of the product. How long does it take to return the product? Thank you
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Response from Vives de la Cortada
Good afternoon, we are sorry to hear that the product was not to your liking. We remind you that you have 48 hours to make changes or returns from the delivery of the order if it has not met your expectations. We apologize for the inconvenience.
M
Rating: 4 out of 5
Satisfied
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D
Rating: 4 out of 5
Quality products, you buy knowing that they are professionals in the sector. I put one star less because they abuse the protective plastic even in products that do not need it. Otherwise, delighted with the purchase, as always.
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D
Rating: 3 out of 5
It's been several times that I place an order and I don't receive the total order and I have to make a claim to be reimbursed.
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N
Rating: 4 out of 5
Very good products
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J
Rating: 4 out of 5
From the order to the arrival at home and the quality of the products have been very good.
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C
Rating: 4 out of 5
They will contact you to solve any problem as soon as possible.
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A
Rating: 4 out of 5
Beautiful crystals, I will definitely buy again.
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M
Rating: 4 out of 5
The size is perfect
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I
Rating: 4 out of 5
Good service
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X
Rating: 2 out of 5
I received something different from what I ordered, since they should have been Lemurian quartz needles and in reality I received raw Lemurian quartz points. I did not return them because I was traveling and I needed them for the trip, I had to adjust my therapy.
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M
Rating: 4 out of 5
Fast and well prepared shipment. Lack of stock on the web. In the Barcelona store we bought more than 300 € and they did not have a gift detail for the purchase.
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S
Rating: 3 out of 5
Disappointed by the pendulum which came unstuck on the second day of use Fast delivery otherwise
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E
Rating: 4 out of 5
order well received and compliant. But large package for a box of incense that fit in an envelope.
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J
Rating: 4 out of 5
alles goed ontvangen
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M
Rating: 4 out of 5
There should be measurements for these elastic bracelets so that you don't have to take them apart to make them smaller.
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S
Rating: 2 out of 5
I am not very happy with the stones that I have received so far with my last order. I have received stones that are not totally what they say, for example I ordered Charoite and I received a stone formed by charoite powder combined surely with resins and dye to make it look real. There are others that are not but really, when I order from these people I never know if what I am going to receive is totally real or if it is a mixture of other stones or even worse resins...is it normal that they are so cheap?
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C
Rating: 2 out of 5
Parcel sent quickly but I am not satisfied with the quality of what I received. One of the suncatchers is damaged.
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