The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.
A calcite sphere has a defect and 3 octahedrons do not have the geometric shape. I sent an email on Thursday, May 29 when I picked it up and I have not received a response. Yesterday, May 30 in the afternoon, I called by phone and a very kind guy took note and committed to sending me 1 sphere and 3 octahedrons. For now, I don't know anything about whether it has been sent to me.
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Nicolás P.
Rating: 2 out of 5
following a purchase from 20/05/2025
One of the pendant wine glasses broke. I sent an email and have not received a response.
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Natalia S.
Rating: 3 out of 5
following a purchase from 09/05/2025
Everything is very good, except for the turquoises, which arrived broken and small, they were not cabochons as I requested.
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Pierre V.
Rating: 4 out of 5
following a purchase from 22/04/2025
Everything was fine, except for a green jasper pebble... not green at all.
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Renata F.
Rating: 3 out of 5
following a purchase from 31/03/2025
It arrived quickly, but what I ordered was a bit bent, other than that it's fine.
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Elisa O.
Rating: 4 out of 5
following a purchase from 13/03/2025
Translate these texts into English :0 : .
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David M.
Rating: 4 out of 5
following a purchase from 11/03/2025
ALL RIGHT
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Jeremy C.
Rating: 3 out of 5
following a purchase from 17/02/2025
Overall quite satisfied but one bracelet not in the right stone size with an unconstructive exchange with the seller. I'm nice, so I still give 4 stars for the cheapness of the products and the delivery times.
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Response from Vives de la Cortada
Hello Jérémy, if a product does not meet your expectations, you can return the items within 48 hours of receiving the order. If you wish, you can call us at 93 304 18 86 and we will help you with the return. We apologize for the inconvenience.
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Judit D.
Rating: 3 out of 5
following a purchase from 19/02/2025
The tip of the selenite tower had suffered a blow and was jumped, otherwise everything was fine.
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María F.
Rating: 4 out of 5
following a purchase from 14/02/2025
Good buy
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Cristina T.
Rating: 4 out of 5
following a purchase from 09/02/2025
Well
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Rus C.
Rating: 3 out of 5
following a purchase from 14/02/2025
Good afternoon. Unfortunately, I have received one of the broken pieces. The selenite bowl. I would greatly appreciate it if you could contact me to resolve this. Best regards.
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Response from Vives de la Cortada
Hello Rus, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
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Monica F.
Rating: 2 out of 5
following a purchase from 11/02/2025
Hello, lately we have found that it takes a long time to receive orders and especially a lack of information because you order things on the website and then maybe you receive things that are very different from what appears on the website or even you order things that then do not arrive and you don't remember what you ordered that hasn't arrived.. Above all, what seems to be quite difficult is the issue of Selenite, it takes a long time for you to restock. Thank you very much.
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Miriam B.
Rating: 2 out of 5
following a purchase from 10/02/2025
One of the bracelets has come broken
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Response from Vives de la Cortada
Hello Miriam, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
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Sara G.
Rating: 4 out of 5
following a purchase from 08/02/2025
👍🏻
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Mireia D.
Rating: 4 out of 5
following a purchase from 04/02/2025
Everything came very well protected and with very cool cloth bags. Satisfied
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María Gloria Á.
Rating: 2 out of 5
following a purchase from 29/01/2025
After placing an order on the website and paying for it, I did not receive one of the products. I contacted them and the next day I received it (wonderful speed), but when I opened it, it did not match the product I paid for. I complained and no one has provided a solution to the problem, and I am still waiting. Other than that... everything was quite good. But this time, no.
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Response from Vives de la Cortada
Hello Mª Gloria, if you are satisfied with the solution we proposed regarding the incident with the wrong product. We would like you to reconsider the rating of the review you left us on this product. Best regards and we hope to see you soon! :)
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Nuria P.
Rating: 4 out of 5
following a purchase from 22/01/2025
Very happy with the purchase and the service, I will repeat.
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Alina Elena M.
Rating: 4 out of 5
following a purchase from 30/01/2025
I received my order
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Isabelle C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Fast and careful delivery, I recommend it.
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José G.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good
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Procopia M.
Rating: 3 out of 5
following a purchase from 28/11/2024
Items are fine, but they take forever to prepare and ship orders.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, due to the promotion we have had there has been a little delay in the preparation, as we have indicated on our website, but normally delivery times are shorter, we apologize for the inconvenience. For any questions you can contact [email protected]
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Marie-Odile M.
Rating: 3 out of 5
following a purchase from 23/11/2024
I'm rather disappointed by the bracelets, which are really tiny. It would be nice to take a photo of the bracelets with a hand to see how big they are.
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Response from Vives de la Cortada
Hello, we regret that the product was not to your liking, please note that in the item description, there are aproximate product measurements. If you wish, you can send us an e-mail to [email protected] enclosing photos of the product to make an item change. Sorry for the inconvenience.
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Isabelle B.
Rating: 4 out of 5
following a purchase from 13/11/2024
Fast service and friendly contact. Highly recommend.
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Marilo P.
Rating: 4 out of 5
following a purchase from 31/10/2024
Good
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Mireia V.
Rating: 4 out of 5
following a purchase from 23/10/2024
satisfied!
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Rafael P.
Rating: 4 out of 5
following a purchase from 15/10/2024
All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
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Katia P.
Rating: 4 out of 5
following a purchase from 25/09/2024
Just comment that one of the pyramids came with a broken tip and the little piece was not in the wrapper, so I understand that it was already like that before sending it, in any case I have kept it because it is difficult to demonstrate. Thank you.
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Response from Vives de la Cortada
Good morning, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
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Odile G.
Rating: 4 out of 5
following a purchase from 16/09/2024
conforms to order. Well packaged. TOP delivery speed.
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Patricia R.
Rating: 2 out of 5
following a purchase from 26/08/2024
My only problem with you is that when I order on the web, I order what is there, because what is not there does not let me put it in the cart, but when it comes time to prepare the order there are always missing products, and maybe I have ordered ppalmente for that product ... which makes me consider looking for another supplier, otherwise, everything great, no problems but can not always miss things ... I do not know what way you can do to stop this from happening but ... this last order I was about to cancel the entire order.
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Maria Del Mar J.
Rating: 4 out of 5
following a purchase from 21/08/2024
Very fast delivery, everything is as described in the description.
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Giorgia C.
Rating: 4 out of 5
following a purchase from 16/08/2024
The order came really Quick and really well packed. Loved everything inside it (I bought some bombitas and 3 bracelets). Unfortunately one of the bracelets broke within the first 24 hours so I am a bit worried about the other 2, but still I am very satisfied.
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Jesús S.
Rating: 2 out of 5
following a purchase from 17/08/2024
In the order we were missing two rings and we have put another at will to make up the difference without warning and we are also missing a smoky quartz bracelet. We have commented on the problem and no one has given us a solution for the moment.
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Yolanda J.
Rating: 4 out of 5
following a purchase from 11/08/2024
Not yet received
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Diego H.
Rating: 2 out of 5
following a purchase from 02/08/2024
It is the first time that the material sent leaves much to be desired in quality. Apart from not looking anything like what is shown in the advertising photos.
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Audrey M.
Rating: 3 out of 5
following a purchase from 25/07/2024
First order a few items scratches, cracks .. a little disappointed but I will not stay on a first order I recommend to try again .. mail service however great!
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Response from Vives de la Cortada
Hello, we are very sorry that you are not satisfied with products, if you want you can send us photos of products to our email address [email protected] and we will change or refund. Thank you very much
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Núria S.
Rating: 3 out of 5
following a purchase from 27/07/2024
Two quartzes arrived with small bumps and scratches.
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Response from Vives de la Cortada
Good afternoon, we regret that the product has arrived damaged. If you wish you can send us an email to [email protected] and we will proceed to process the exchange or return. We apologize for the inconvenience.
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Carmen C.
Rating: 4 out of 5
following a purchase from 15/07/2024
Tolo arrived very well wrapped and in perfect condition. The minerals came very well polished and beautiful, as each mineral is unique they did not have the same appearance and color. Satisfied
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Eugenia D.
Rating: 4 out of 5
following a purchase from 27/06/2024
Speed, service, quality
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John R.
Rating: 3 out of 5
following a purchase from 22/06/2024
Hello, I want to exchange 1 piece for another and if it is not possible to proceed to the return of the product. How long does it take to return the product? Thank you
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Response from Vives de la Cortada
Good afternoon, we are sorry to hear that the product was not to your liking. We remind you that you have 48 hours to make changes or returns from the delivery of the order if it has not met your expectations. We apologize for the inconvenience.
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