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M
Rating: 3 out of 5
I ordered some bundles of sage and they are smaller in size.
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Customer reviews of Vives de la Cortada
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 223 published reviews
Summary of reviews
The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
The web on the mobile is complicated to see the items the photos when you give to increase are not enlarged. The shipping and friendliness is 10!"
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D
Rating: 4 out of 5
Everything perfect as always
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M
Rating: 4 out of 5
the postal service tried to deliver out of hours, and the delivery was delayed for 24 hours, but this does not depend on Vives.
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S
Rating: 4 out of 5
Good service, fast, and good product, although they have snuck in some minerals that are not pertinent.
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M
Rating: 4 out of 5
I liked them, the shipping was correct
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V
Rating: 4 out of 5
Good experience
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M
Rating: 3 out of 5
I was a bit disappointed because I got a very small stone, 1cm or so and the silver of the setting was quite dirty :( but well, my first tourmaline.
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Response from Vives de la Cortada
Good Marta, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the section ".
A
Rating: 2 out of 5
They lower the price of sage, but the quality too.
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L
Rating: 4 out of 5
Quality products and good customer service
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C
Rating: 4 out of 5
Thank you for my order, I will buy again. I loved everything."
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C
Rating: 3 out of 5
It has interesting products at a good price
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N
Rating: 4 out of 5
They take a while to serve, although they already indicate that there is a delay. The metal burners, the colored paint is like unpainted. Otherwise everything is fine. Thank you.
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P
Rating: 4 out of 5
The only downside is that I could not pay with Paypal, it gave me error.
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A
Rating: 3 out of 5
My rating is based on the fact that you never pick up the phone.... There is no way to communicate with you!!!!!
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Response from Vives de la Cortada
Good morning Angie, we're sorry to hear about your bad experience. We recommend that you always call during business hours. Thank you and sorry for the inconvenience.
L
Rating: 3 out of 5
The bracelet is excessively small, it didn't look like that on the web image.
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P
Rating: 4 out of 5
Too much packaging for such a small package. The courier could have put the package in the mailbox and, because of the large box, was forced to find a neighbor to drop it off.
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M
Rating: 3 out of 5
Some of the products sent are of very high quality.
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S
Rating: 4 out of 5
all right
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X
Rating: 4 out of 5
The products are generally of good quality, but they have to control the computer issue as they have deficiencies in it.
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Z
Rating: 4 out of 5
I am missing a product, I hope to receive it at some point.
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M
Rating: 2 out of 5
não sao peças bonitas nem nas melhores condiçoes
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Response from Vives de la Cortada
Good day Mario, we are sorry that the product is not to your liking. If there is any damage to your order or if it arrived broken, please contact us by sending an email to [email protected]
C
Rating: 4 out of 5
Fast and efficient, although the pendants do not look like the photos...
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N
Rating: 3 out of 5
I have placed several orders and although with the first ones I was very happy because the presentation of the product was excellent, with the last one I have been very disappointed. In the first shipments the bracelets came wrapped in plastic with a company card and a very original cloth bag but in the third order came all in a plastic bag without more. I think they should take more care of the detail as it is not so expensive and gives very good publicity for the company. They have always arrived quickly that's true.
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Response from Vives de la Cortada
Good morning Natalia. We are having a bit of saturation when it comes to preparing orders and may sometimes forget to have the detail of wrapping with the cloth bag. We have notified the staff and we apologize for our part.
M
Rating: 4 out of 5
Arrived very fast, good service.
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X
Rating: 4 out of 5
I made a purchase on Friday Friday and due to a computer error the discount was not applied, I contacted them and they offered me two solutions: either refund the money or pay it on the next purchase. I took the second option and without any problem they made the readjustment in the next purchase.
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M
Rating: 4 out of 5
No problem
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S
Rating: 4 out of 5
Overall my first experience has been good
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M
Rating: 4 out of 5
Navigating the site is very easy, the delivery was fast, I didn't need to contact customer service, I am 80% satisfied with the order as I am a perfectionist, but I understand that I didn't choose the parts myself.
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G
Rating: 4 out of 5
Quality
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M
Rating: 4 out of 5
I was served by marc and he is very friendly, super fast delivery,
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S
Rating: 3 out of 5
Good! Perfect delivery, but the incense burner is too small .... a little disappointed ...
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Response from Vives de la Cortada
Hello Susana, for this type of product that you mention, you have the exact measurements in the item description.
L
Rating: 4 out of 5
Minerals look like the real thing
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A
Rating: 4 out of 5
..,.
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C
Rating: 4 out of 5
Hello, I loved the products, although my idea with the amethyst tips was smallerThe bracelets would be great if you separate them according to the type of stone not send them all together even if it is different stonesthanks".
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N
Rating: 4 out of 5
Very good although lately they are a little late in the preparation of the order.
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T
Rating: 4 out of 5
Relatively fast and efficient.
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B
Rating: 4 out of 5
You are fast in delivery. You have quality, although some of the stones are not what I expected, they look like leftovers, leftovers. Another detail is that lately there is no stock in any of the chips and small stones which is what I use the most. It's a pity, you lose sales.
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T
Rating: 4 out of 5
Once ordered, the whole process is always fast and no problem. I like that you tell me who is responsible for the package. It is easy to direct who to contact in case there is a problem. Overall I am happy with you.
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G
Rating: 4 out of 5
The note is mainly for the management. The product, not being able to choose it in person, you have to trust the one who chooses it for you, which can lead to deception by the non-correspondence of the image of the mineral with the real sample.but the management is excellent".
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