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M
Rating: 3 out of 5
The delivery is taking a very long time. It used to be faster.
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Customer reviews of Vives de la Cortada
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 223 published reviews
Summary of reviews
The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.
Reviews 2 and 3 stars
Reset filtersL
Rating: 3 out of 5
A selenite sphere arrived broken. It seems my email isn't working, and I can't talk on the phone either.
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Response from Vives de la Cortada
Dear Laura,
We sincerely appreciate you sharing your experience with us. We are sorry that the selenite sphere arrived broken, and we understand the frustration this may cause. Please contact us at [email protected] so we can help resolve this situation and improve your experience with us in the future.
Sincerely,
Vives de la Cortada
We sincerely appreciate you sharing your experience with us. We are sorry that the selenite sphere arrived broken, and we understand the frustration this may cause. Please contact us at [email protected] so we can help resolve this situation and improve your experience with us in the future.
Sincerely,
Vives de la Cortada
J
Rating: 2 out of 5
Bad packaging compared to the previous order, quality of some minerals quite average and size not respected. Some jewelry is also of average quality.
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D
Rating: 3 out of 5
The specimens of Lapis Lazuli are not very eye-catching.
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Response from Vives de la Cortada
Hello, the vast majority of minerals vary in color, pattern, and opacity naturally, which is why the description of the item specifies that the product delivered will be similar to that in the photograph. We want to remind you that if any product is not what you expected, you can send us an email at [email protected] attaching images of the product and we will look for a solution or clarify your doubts.
V
Rating: 3 out of 5
I noticed that they sent a piece from the ones I ordered, but why was the quality of those two quite low? The rest of the order was what I expected.
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D
Rating: 2 out of 5
missing goods, goods different from the description,
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S
Rating: 3 out of 5
Some parts that I ordered are oxidized. A bit disappointed. I will send an email with a photo.
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L
Rating: 3 out of 5
The shipment took a long time to arrive and the delivery was quite difficult. I do not have the invoice visibly and the products arrived quite poorly presented, without even labels to distinguish some minerals that lead to confusion, nor a minimal presentation of the product.
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N
Rating: 2 out of 5
The shipment was fine, on time and correct. The content of the purchase not so much. A pendant that was not well attached to the chain, I had to take it to a nearby jeweler to fix it with their tools and the stone is "supposedly" an amethyst that is whiter than lilac. If I had bought in a physical store, I assure you I wouldn't have taken that one. One of the bracelets, with the stones smaller than indicated on the website. I have made several purchases and this has been the worst. Not satisfied.
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I
Rating: 3 out of 5
The speed and shipping were great, but the finish of the eggs is not at all what I expected, they are not polished as they should be for the intended use.
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S
Rating: 3 out of 5
Inadequate size Alliance poorly polished in places Too bad
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M
Rating: 2 out of 5
Poor quality stones. 3 units of the same pendant, three different sizes, with various different references. In a batch of pendants, I have identified dyed stones and others that seem fake to me
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L
Rating: 3 out of 5
Good purchase
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A
Rating: 2 out of 5
Everything arrived, but the box arrived open. As an objection, it has too much plastic, excessive, and also in products that do not need it. The smaller quartz is smaller than expected. About the smaller quartz being smaller than expected.
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M
Rating: 2 out of 5
I received the order on time and in good condition, but the pendulum arrived damaged and misaligned (bent). I sent an email to report the issue, but I have not received a response.
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M
Rating: 3 out of 5
The selenite plate arrives all cracked, it's not normal
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M
Rating: 2 out of 5
They look better in the photos. I was a little disappointed with one of the pendants I picked as it didn't look like a mineral. The delivery was very good.
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A
Rating: 3 out of 5
I missed a mini nitrino tree that I ordered two of and they brought me one, then I ordered two circular plates of yin yang serenite that were in stock and after placing the order days later they told me they were out of stock but well that's not charged but the tree that I'm missing is.
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A
Rating: 3 out of 5
Some of the labradorite stones came in a nice square shape and the other hand seems like labradorite, very thin and colorless. I think it would be better to have just one stone but nicer, it gives me the feeling that they lack shine.
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A
Rating: 2 out of 5
catalog not up to date. We order but do not receive. Otherwise, where to find the invoice please Thank you
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E
Rating: 3 out of 5
They do not have good customer service
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M
Rating: 3 out of 5
I bought things that were not available at the time of sending, they solved the problem because I requested a refund, that shouldn't happen and it took them 5 days to send the order which is not what it says on their page, but since the products are good and they solved the problem I will try to buy again and have a better experience.
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M
Rating: 3 out of 5
Some items were missing like the malachite pyramids or salt coasters. The items should have the name because there are very similar minerals. I just placed an order, I hope nothing is missing from what was invoiced. Best regards
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R
Rating: 3 out of 5
I will have to return half of my order, the selection of cabochons has been disastrous. I live far away and it's difficult for me to go personally to buy, it is too obvious that the selection of the best pieces is only possible for customers who go to the facilities in person.
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C
Rating: 2 out of 5
Very good attention and speed
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H
Rating: 3 out of 5
Good price-quality ratio. The finishes could be better. Fast shipping.
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E
Rating: 3 out of 5
I received my order. It is packed wonderfully. But there is one remark - I wrote several times to make a small addition. I did not receive a single answer. It is very sad when you are not heard.
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V
Rating: 2 out of 5
Items that I had ordered and paid for are out of stock, and the order that I received has broken pieces, others do not match what I ordered at all.
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M
Rating: 2 out of 5
I received some rings full of rust. I have already requested a return but no one is responding to me.
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C
Rating: 3 out of 5
On the web it looked bigger
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R
Rating: 2 out of 5
Hello Some of the products are damaged
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H
Rating: 3 out of 5
3 cm pyramid is small but this is even smaller! We came to your shop on a few occasions during concerts at the Palau and enjoyed your stones at that time.
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D
Rating: 3 out of 5
Everything perfect!!! Very well packaged!! Thank you very much!!!
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C
Rating: 2 out of 5
The website was not easy for me, and the order took a long time to be processed
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C
Rating: 3 out of 5
I paid for a more expensive delivery in less than 5 days and I was delivered in 1 week because it took 4 days for the package to leave, some items are missing and I am waiting for the refund. I would prefer to be informed about replacements.
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I
Rating: 3 out of 5
Among the new products, they include some used ones.
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M
Rating: 3 out of 5
Extended delivery time.... I had to worry because they did not meet the deadlines. Apparently, it was the transport agency. But the end result is that the client does not have their products on the agreed time.
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M
Rating: 2 out of 5
I ordered a green pendant and received a violet one. The other item came correctly. The order was delivered quickly.
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C
Rating: 2 out of 5
The transport company you hired (InPost) is terrible. In my case, the locker point was not available, instead of calling me or calling you to see if it could be left at another locker point or address, they left with the order. I receive an email to choose another locker point. Two days later, the order is relabeled and at least two more days to deliver it back to me, according to InPost, it's rubbish. My question is, why pay shipping costs if the deadlines are not met? To make matters worse, you receive complaints from users, and despite that, you continue to work with this company. I don't think I will buy anything from your store again.
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V
Rating: 3 out of 5
The candles have no scent. A positive point is the very fast delivery and careful packaging.
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