The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Overall quite satisfied but one bracelet not in the right stone size with an unconstructive exchange with the seller. I'm nice, so I still give 4 stars for the cheapness of the products and the delivery times.
Translated reviews
Response from Vives de la Cortada
Hello Jérémy, if a product does not meet your expectations, you can return the items within 48 hours of receiving the order. If you wish, you can call us at 93 304 18 86 and we will help you with the return. We apologize for the inconvenience.
J
Judit D.
Rating: 3 out of 5
following a purchase from 19/02/2025
The tip of the selenite tower had suffered a blow and was jumped, otherwise everything was fine.
Translated reviews
R
Rus C.
Rating: 3 out of 5
following a purchase from 14/02/2025
Good afternoon. Unfortunately, I have received one of the broken pieces. The selenite bowl. I would greatly appreciate it if you could contact me to resolve this. Best regards.
Translated reviews
Response from Vives de la Cortada
Hello Rus, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
M
MONICA F.
Rating: 2 out of 5
following a purchase from 11/02/2025
Hello, lately we have found that it takes a long time to receive orders and especially a lack of information because you order things on the website and then maybe you receive things that are very different from what appears on the website or even you order things that then do not arrive and you don't remember what you ordered that hasn't arrived.. Above all, what seems to be quite difficult is the issue of Selenite, it takes a long time for you to restock. Thank you very much.
Translated reviews
M
Miriam B.
Rating: 2 out of 5
following a purchase from 10/02/2025
One of the bracelets has come broken
Translated reviews
Response from Vives de la Cortada
Hello Miriam, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
M
MARÍA GLORIA Á.
Rating: 2 out of 5
following a purchase from 29/01/2025
After placing an order on the website and paying for it, I did not receive one of the products. I contacted them and the next day I received it (wonderful speed), but when I opened it, it did not match the product I paid for. I complained and no one has provided a solution to the problem, and I am still waiting. Other than that... everything was quite good. But this time, no.
Translated reviews
Response from Vives de la Cortada
Hello Mª Gloria, if you are satisfied with the solution we proposed regarding the incident with the wrong product. We would like you to reconsider the rating of the review you left us on this product. Best regards and we hope to see you soon! :)
P
Procopia M.
Rating: 3 out of 5
following a purchase from 28/11/2024
Items are fine, but they take forever to prepare and ship orders.
Translated reviews
Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, due to the promotion we have had there has been a little delay in the preparation, as we have indicated on our website, but normally delivery times are shorter, we apologize for the inconvenience. For any questions you can contact [email protected]
M
MARIE-ODILE M.
Rating: 3 out of 5
following a purchase from 23/11/2024
I'm rather disappointed by the bracelets, which are really tiny. It would be nice to take a photo of the bracelets with a hand to see how big they are.
Translated reviews
Response from Vives de la Cortada
Hello, we regret that the product was not to your liking, please note that in the item description, there are aproximate product measurements. If you wish, you can send us an e-mail to [email protected] enclosing photos of the product to make an item change. Sorry for the inconvenience.
P
PATRICIA R.
Rating: 2 out of 5
following a purchase from 26/08/2024
My only problem with you is that when I order on the web, I order what is there, because what is not there does not let me put it in the cart, but when it comes time to prepare the order there are always missing products, and maybe I have ordered ppalmente for that product ... which makes me consider looking for another supplier, otherwise, everything great, no problems but can not always miss things ... I do not know what way you can do to stop this from happening but ... this last order I was about to cancel the entire order.
Translated reviews
J
Jesús S.
Rating: 2 out of 5
following a purchase from 17/08/2024
In the order we were missing two rings and we have put another at will to make up the difference without warning and we are also missing a smoky quartz bracelet. We have commented on the problem and no one has given us a solution for the moment.
Translated reviews
D
Diego H.
Rating: 2 out of 5
following a purchase from 02/08/2024
It is the first time that the material sent leaves much to be desired in quality. Apart from not looking anything like what is shown in the advertising photos.
Translated reviews
A
Audrey M.
Rating: 3 out of 5
following a purchase from 25/07/2024
First order a few items scratches, cracks .. a little disappointed but I will not stay on a first order I recommend to try again .. mail service however great!
Translated reviews
Response from Vives de la Cortada
Hello, we are very sorry that you are not satisfied with products, if you want you can send us photos of products to our email address [email protected] and we will change or refund. Thank you very much
N
Núria S.
Rating: 3 out of 5
following a purchase from 27/07/2024
Two quartzes arrived with small bumps and scratches.
Translated reviews
Response from Vives de la Cortada
Good afternoon, we regret that the product has arrived damaged. If you wish you can send us an email to [email protected] and we will proceed to process the exchange or return. We apologize for the inconvenience.
J
John R.
Rating: 3 out of 5
following a purchase from 22/06/2024
Hello, I want to exchange 1 piece for another and if it is not possible to proceed to the return of the product. How long does it take to return the product? Thank you
Translated reviews
Response from Vives de la Cortada
Good afternoon, we are sorry to hear that the product was not to your liking. We remind you that you have 48 hours to make changes or returns from the delivery of the order if it has not met your expectations. We apologize for the inconvenience.
D
Delphine R.
Rating: 3 out of 5
following a purchase from 03/06/2024
It's been several times that I place an order and I don't receive the total order and I have to make a claim to be reimbursed.
Translated reviews
X
Ximena H.
Rating: 2 out of 5
following a purchase from 20/04/2024
I received something different from what I ordered, since they should have been Lemurian quartz needles and in reality I received raw Lemurian quartz points. I did not return them because I was traveling and I needed them for the trip, I had to adjust my therapy.
Translated reviews
S
Sabine G.
Rating: 3 out of 5
following a purchase from 18/04/2024
Disappointed by the pendulum which came unstuck on the second day of use Fast delivery otherwise
Translated reviews
S
Silvia C.
Rating: 2 out of 5
following a purchase from 01/04/2024
I am not very happy with the stones that I have received so far with my last order. I have received stones that are not totally what they say, for example I ordered Charoite and I received a stone formed by charoite powder combined surely with resins and dye to make it look real. There are others that are not but really, when I order from these people I never know if what I am going to receive is totally real or if it is a mixture of other stones or even worse resins...is it normal that they are so cheap?
Translated reviews
C
Claire H.
Rating: 2 out of 5
following a purchase from 04/04/2024
Parcel sent quickly but I am not satisfied with the quality of what I received. One of the suncatchers is damaged.
Translated reviews
S
Stephanie H.
Rating: 2 out of 5
following a purchase from 26/03/2024
Hello we had in the package a box with rose quartz massager without the ghasha. Also the three tiger eye stones are visually split and glued. Part of the order is correct but the quality is not. Kind regards
Translated reviews
L
Laura R.
Rating: 3 out of 5
following a purchase from 09/02/2024
Quite happy with my order although I expected the opals to be more colorful and one of the bronze pendants had a crushed clasp. Otherwise everything was fine.
Translated reviews
Response from Vives de la Cortada
Good morning, thank you for your comment, we regret that the pendant had a defect if you want we can change it right now, regarding opals the vast majority of minerals vary in color, motif and opacity naturally, that is why in the item description specifies that the product to be delivered is similar to that of the photograph. From here we want to remind you that if you want you can return the articles within 48h from the reception of the order. To process the exchange/return you can send us an email to [email protected], thank you very much and sorry for the inconvenience.
A
ana lucia G.
Rating: 3 out of 5
following a purchase from 28/11/2023
Óptimo ... obrigada
Translated reviews
G
gregoire C.
Rating: 2 out of 5
following a purchase from 02/10/2023
Hello Lack of reactivity UPS delivery for more than 30 euros with a promise of delivery within 48 hours (order placed on Monday before noon, delivery expected on Wednesday) and on Wednesday the order is still being prepared for a missing item even though it was available when the order was placed.
Translated reviews
S
Silvia C.
Rating: 3 out of 5
following a purchase from 19/09/2023
In the photos the feeling is that the stones have another color. It is true that it warns, but in my case, the tonality and transparency is very different. There are even many cracks in 2 of the pieces. Next time I will buy them in person, at a fair or in a store. It arrived very well protected, and the transport agency contacted me to adjust the delivery schedule.
Translated reviews
M
Mónica C.
Rating: 2 out of 5
following a purchase from 19/09/2023
I ordered sea water, and I got a white color, I know that sometimes the stones have different shades, but the blue tone is not visible anywhere.
Translated reviews
M
Manuela J.
Rating: 3 out of 5
following a purchase from 31/08/2023
👌👌🙏
Translated reviews
C
Craig R.
Rating: 3 out of 5
following a purchase from 05/08/2023
Vibes de cortada always give me great service but I have a problem with the courier UPS in the Uk every single time - and this time they are charging me £80 import tax on an order of £230 - and haven’t delivered on time
Translated reviews
O
Odette L.
Rating: 3 out of 5
following a purchase from 11/07/2023
Very good
Translated reviews
R
Roberto B.
Rating: 2 out of 5
following a purchase from 07/07/2023
I wrote asking for an explanation about the article that does not faithfully respond to the photo that is advertised. I am still waiting for a reply.
Translated reviews
A
Alona S.
Rating: 2 out of 5
following a purchase from 30/06/2023
Product does not resemble real stone. Poor quality.
Translated reviews
M
Marilo P.
Rating: 3 out of 5
following a purchase from 31/05/2023
I received my order late
Translated reviews
T
Tamara F.
Rating: 3 out of 5
following a purchase from 17/05/2023
Everything perfect
Translated reviews
M
Marilo P.
Rating: 3 out of 5
following a purchase from 31/03/2023
Good
Translated reviews
J
José H.
Rating: 3 out of 5
following a purchase from 22/03/2023
The only problem is when we make the payment, because we do not pay VAT and we always have to ask for a new invoice to be made.
Translated reviews
C
christophe G.
Rating: 3 out of 5
following a purchase from 02/02/2023
not delivered :( still waiting for a delivery and an answer by email to my mail
Translated reviews
D
Dupin L.
Rating: 3 out of 5
following a purchase from 08/01/2023
Hello I received my order and it misses 3 bracelets 2 agate foam in 4.-Mm
Translated reviews
D
David V.
Rating: 3 out of 5
following a purchase from 17/12/2022
The tiger eye bracelet perfect and good quality, or garnet bracelet 90 percent of the beads were pitted and some scratched.
Translated reviews
Response from Vives de la Cortada
Bonjour David, nous sommes désolés que le produit n'ait pas été à votre goût, veuillez noter que l'article précise que le produit à livrer est similaire à celui de la photo. Si vous le souhaitez, vous pouvez nous envoyer un message en joignant des photos du produit au 604 25 73 58.
A
Alfonso M.
Rating: 2 out of 5
following a purchase from 14/12/2022
I really liked the product. But menha disappointed much shipping, they say that in 24 hours you have it at home and it took me 5 days, causing me many problems. Recommended by the product, by the management of shipping 0.
Translated reviews
Response from Vives de la Cortada
Bonjour Alfonso, nous sommes désolés d'apprendre que votre expérience n'a pas été satisfaisante, nous tenons à préciser que le délai d'expédition d'une commande est indicatif, et peut varier.
T
Tamara A.
Rating: 3 out of 5
following a purchase from 07/12/2022
The large Yoni egg is the size of other medium Yoni eggs, and the medium is slightly larger than other small Yoni eggs.
Translated reviews
V
Victor R.
Rating: 2 out of 5
following a purchase from 30/11/2022
I bought supposedly to arrive overnight, but it has taken 5 days and there have been products that have not been served.
Translated reviews
Response from Vives de la Cortada
Bon Victor, nous sommes désolés que votre expérience n'ait pas été satisfaisante, nous tenons à préciser qu'en période de fort volume de commandes comme le Black Friday ou les soldes, nos expéditions sont affectées, c'est pourquoi lorsqu'une commande est passée durant ces dates nous notifions que celles-ci arriveront en retard. En dehors de cette période, nos livraisons sont effectuées en 24 heures. Nous nous excusons pour ce désagrément.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 