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L
Rating: 3 out of 5
Good buy, but it took too long
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Customer reviews of Vives de la Cortada
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 2 and 3 stars
Reset filtersE
Rating: 3 out of 5
I expected more quality.
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N
Rating: 3 out of 5
The stones are tiny and the others are not very regular...
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R
Rating: 3 out of 5
I received it in 24 hours, the time requested was not respected (and that was specified on the label) but I do not know if this problem was the courier or the store. The product received this time was not of the desired quality, I do not know if I will repeat, regarding the products we regret that they are not to your liking. As it is outside the period established as an exceptional case we can process a refund of the product. "Regarding the products we regret that they are not to your liking. Since it is outside the period established as an exceptional case we can process a refund of the product".
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Response from Vives de la Cortada
Good Rebeca, I see that what you say about the shipping is correct on our part, you have arrived in 24 hours. If the carrier respects it or not, it is no longer within our control.
E
Rating: 3 out of 5
The pendant was not at all what I expected.
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I
Rating: 3 out of 5
Lack of presentation of the product, indicating that it was for a gift.
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Response from Vives de la Cortada
Sorry Ivan, but we don't have a gift wrapping option (at the moment). We'll write it down for the future. Sorry for the inconvenience.
E
Rating: 3 out of 5
I was disappointed with how the pieces came, all together in bulk in one bag. I didn't like the lack of labeling, none of them had their name on them.
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A
Rating: 3 out of 5
I placed a large order for many pieces and some were not of the quality I expected.
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Response from Vives de la Cortada
Good Abel, we are sorry that your experience has not been satisfactory, from here we want to remind you that if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the section ".
M
Rating: 2 out of 5
I had broken products and the supplier does not take any news to know if I am happy".
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Response from Vives de la Cortada
Good morningThank you".
M
Rating: 2 out of 5
I had broken products and the supplier does not take any news to know if I am happy".
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Response from Vives de la Cortada
Good Marc, I have been informed by the warehouse that they have contacted you and that they will send you new units of the products that arrived broken in your next order. Are you satisfied with the solution they have given you? Best regards.
Y
Rating: 2 out of 5
It is my first experience with them and I have to say that I am a little disappointed, I ordered a 6mm moonstone bracelet and it arrived to me smaller than 5mm. A pity...for the most part regarding the very fast delivery service (I would have preferred to wait longer and the content of my shipment would have made me more excited)".
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Response from Vives de la Cortada
We are sorry that the product received has not been to your liking Yolanda. After receiving the order you have 48 hours to make a return in case you are not satisfied with the items. Again, sorry for the inconvenience. Best regards
E
Rating: 3 out of 5
It is very nice but I expected it in a box and not in a cloth bag, the pendant comes in a transparent plastic indicating that it is made in Indonesia but the website indicates that it is made in Sweden. I hope it is silver and quartz and not an imitation.
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Response from Vives de la Cortada
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M
Rating: 3 out of 5
I do not know the shungi material, but the product received is not as shown on your sales page, it is similar. The product received is more rigid, its angled edges are not polished.
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Á
Rating: 2 out of 5
They tell you that you will receive a piece similar to the one in the photo and not even close, you see a shirt with colorful flowers and they send you a dark camouflage t-shirt, the delivery was fast.
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V
Rating: 3 out of 5
one of the pieces was scratched, and another was extremely thin.
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Response from Vives de la Cortada
Well, I would appreciate it very much, since I decide to handicraft and if the stone is not ".
J
Rating: 2 out of 5
A stone did not arrive in good condition.
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M
Rating: 3 out of 5
I have not received the order nor have I heard anything about it?
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Response from Vives de la Cortada
Good afternoon Maria, we have contacted the transport company and they have told us that they are running a little late due to the holidays we have had this week. We are very pleased with the quality of your product and the delivery time. We are sorry for the inconvenience. Best regards
M
Rating: 3 out of 5
Sometimes the photos that are in the wed does not correspond with the mineral, as has happened to me with the purchase of fluorite donut that is very pale, and cylinders of rose quartz same, or bags of clothes that some have come dirty and very strong odor.
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L
Rating: 2 out of 5
The article was scratched
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T
Rating: 3 out of 5
Fast shipping, but if I could have chosen the products and parts directly some I would not have chosen it.
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J
Rating: 3 out of 5
The quality is good but I don't understand the sharp rise in price in 15 days.
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A
Rating: 3 out of 5
The shipping costs are a real rip off, I think it could be improved a lot. No matter what you order, it's always too much.
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Response from Vives de la Cortada
Good Isabel, we are changing courier company to make it cheaper for orders weighing less than 1kg. Soon you will see tighter prices on shipments. Sorry for the inconvenience.