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E
Rating: 4 out of 5
All the material that has arrived is very good, although 2 units of wheels are missing.
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Customer reviews of Vives de la Cortada
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 223 published reviews
Summary of reviews
The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.
Reviews 2 and 4 stars
Reset filtersE
Rating: 4 out of 5
The shipment is fast and protected and the parts, good!
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C
Rating: 2 out of 5
Very good attention and speed
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I
Rating: 4 out of 5
I am satisfied with my purchases and the customer service which is top-notch. I didn't give 5 stars, just because some items are still not available and have been for a long time. But this is not dependent on the Vives de la Cortada team, who are a wonderful team.
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S
Rating: 4 out of 5
Quick order and true to the size of the stones.
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C
Rating: 4 out of 5
Good service.
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V
Rating: 2 out of 5
Items that I had ordered and paid for are out of stock, and the order that I received has broken pieces, others do not match what I ordered at all.
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M
Rating: 2 out of 5
I received some rings full of rust. I have already requested a return but no one is responding to me.
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A
Rating: 4 out of 5
Very good
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R
Rating: 2 out of 5
Hello Some of the products are damaged
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C
Rating: 2 out of 5
The website was not easy for me, and the order took a long time to be processed
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G
Rating: 4 out of 5
This shipment has arrived earlier than other times.
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M
Rating: 2 out of 5
I ordered a green pendant and received a violet one. The other item came correctly. The order was delivered quickly.
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C
Rating: 2 out of 5
The transport company you hired (InPost) is terrible. In my case, the locker point was not available, instead of calling me or calling you to see if it could be left at another locker point or address, they left with the order. I receive an email to choose another locker point. Two days later, the order is relabeled and at least two more days to deliver it back to me, according to InPost, it's rubbish. My question is, why pay shipping costs if the deadlines are not met? To make matters worse, you receive complaints from users, and despite that, you continue to work with this company. I don't think I will buy anything from your store again.
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P
Rating: 4 out of 5
I am satisfied. I received my sphere very quickly, well packaged. Thank you.
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N
Rating: 2 out of 5
One of the pendant wine glasses broke. I sent an email and have not received a response.
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P
Rating: 4 out of 5
Everything was fine, except for a green jasper pebble... not green at all.
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E
Rating: 4 out of 5
Translate these texts into English :0 : .
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D
Rating: 4 out of 5
ALL RIGHT
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M
Rating: 4 out of 5
Good buy
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C
Rating: 4 out of 5
Well
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M
Rating: 2 out of 5
Hello, lately we have found that it takes a long time to receive orders and especially a lack of information because you order things on the website and then maybe you receive things that are very different from what appears on the website or even you order things that then do not arrive and you don't remember what you ordered that hasn't arrived.. Above all, what seems to be quite difficult is the issue of Selenite, it takes a long time for you to restock. Thank you very much.
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M
Rating: 2 out of 5
One of the bracelets has come broken
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Response from Vives de la Cortada
Hello Miriam, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
S
Rating: 4 out of 5
👍🏻
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M
Rating: 4 out of 5
Everything came very well protected and with very cool cloth bags. Satisfied
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M
Rating: 2 out of 5
After placing an order on the website and paying for it, I did not receive one of the products. I contacted them and the next day I received it (wonderful speed), but when I opened it, it did not match the product I paid for. I complained and no one has provided a solution to the problem, and I am still waiting. Other than that... everything was quite good. But this time, no.
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Response from Vives de la Cortada
Hello Mª Gloria, if you are satisfied with the solution we proposed regarding the incident with the wrong product. We would like you to reconsider the rating of the review you left us on this product. Best regards and we hope to see you soon! :)
N
Rating: 4 out of 5
Very happy with the purchase and the service, I will repeat.
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A
Rating: 4 out of 5
I received my order
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I
Rating: 4 out of 5
Fast and careful delivery, I recommend it.
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J
Rating: 4 out of 5
Very good
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I
Rating: 4 out of 5
Fast service and friendly contact. Highly recommend.
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M
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
satisfied!
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R
Rating: 4 out of 5
All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
K
Rating: 4 out of 5
Just comment that one of the pyramids came with a broken tip and the little piece was not in the wrapper, so I understand that it was already like that before sending it, in any case I have kept it because it is difficult to demonstrate. Thank you.
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Response from Vives de la Cortada
Good morning, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
O
Rating: 4 out of 5
conforms to order. Well packaged. TOP delivery speed.
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P
Rating: 2 out of 5
My only problem with you is that when I order on the web, I order what is there, because what is not there does not let me put it in the cart, but when it comes time to prepare the order there are always missing products, and maybe I have ordered ppalmente for that product ... which makes me consider looking for another supplier, otherwise, everything great, no problems but can not always miss things ... I do not know what way you can do to stop this from happening but ... this last order I was about to cancel the entire order.
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M
Rating: 4 out of 5
Very fast delivery, everything is as described in the description.
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G
Rating: 4 out of 5
The order came really Quick and really well packed. Loved everything inside it (I bought some bombitas and 3 bracelets). Unfortunately one of the bracelets broke within the first 24 hours so I am a bit worried about the other 2, but still I am very satisfied.
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J
Rating: 2 out of 5
In the order we were missing two rings and we have put another at will to make up the difference without warning and we are also missing a smoky quartz bracelet. We have commented on the problem and no one has given us a solution for the moment.
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