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L
Rating: 4 out of 5
The ring I ordered is super thin and delicate, if I had known I wouldn't buy it and on the other hand they have no details with the purchases made
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Customer reviews of Vives de la Cortada
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9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 3 and 4 stars
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Rating: 4 out of 5
The opinion is not about the quality of the order, it is about the delivery policies of Nacex that if I note in the observations that it should be left in my private garden to facilitate delivery, the company does not do it and I still do not have the order because I work and cannot pick it up.
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C
Rating: 4 out of 5
Hello. I am generally satisfied with the package received, except for the pair of ammonites which, apart from the shape, shows absolutely nothing at all!
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V
Rating: 3 out of 5
I noticed that they sent a piece from the ones I ordered, but why was the quality of those two quite low? The rest of the order was what I expected.
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S
Rating: 3 out of 5
Some parts that I ordered are oxidized. A bit disappointed. I will send an email with a photo.
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L
Rating: 3 out of 5
The shipment took a long time to arrive and the delivery was quite difficult. I do not have the invoice visibly and the products arrived quite poorly presented, without even labels to distinguish some minerals that lead to confusion, nor a minimal presentation of the product.
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I
Rating: 3 out of 5
The speed and shipping were great, but the finish of the eggs is not at all what I expected, they are not polished as they should be for the intended use.
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M
Rating: 4 out of 5
all as stated in the site. I love some stones very much
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S
Rating: 4 out of 5
I discovered it very recently. I bought two pendulums and I don't rule out making another purchase and even visiting the store.
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A
Rating: 4 out of 5
The service is not bad, the truth is that the order arrived in a super fast day, crossing all of Spain. But I contacted via WhatsApp to ask some questions I had. They answered me about one of the products I wanted to return because I made a mistake. That was fine. I think I am not going to return it after all. But I also asked a question about exactly what minerals were in the pack of five hanging stones. And I did not receive a response again. Nothing, that's all.
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J
Rating: 4 out of 5
Order arrived well, satisfactory items, but, unidentified stones, too bad.
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C
Rating: 4 out of 5
Very nice bracelets. Thank you
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I
Rating: 4 out of 5
Very beautiful pieces
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S
Rating: 3 out of 5
Inadequate size Alliance poorly polished in places Too bad
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L
Rating: 3 out of 5
Good purchase
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L
Rating: 4 out of 5
The order arrived super fast but I have doubts about whether the stone is authentic.
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V
Rating: 4 out of 5
Pretty bracelet
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A
Rating: 4 out of 5
Fast and neat delivery, the stone is correct to see over time as there is a small vein in the middle. For now, the pendulum responds well.
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I
Rating: 4 out of 5
Order processed quickly and the shipping too. The prices are very reasonable. Some products are out of stock for a long time, it's a shame.
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M
Rating: 3 out of 5
The selenite plate arrives all cracked, it's not normal
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T
Rating: 4 out of 5
The order took 13 days to be delivered and 9 references are missing or incomplete despite the invoice already paid! I hope the commercial return will be up to par.
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I
Rating: 4 out of 5
When I bought the products, they were all in stock and I paid. A few days later, they told me that some were out of stock. I would like them to update the page with the real stock. The ones that arrived were very good and perfectly wrapped.
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G
Rating: 4 out of 5
The purchase was very good, only that a pendulum was missing a small part, now I will send a photo. Everything else is fine.
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M
Rating: 4 out of 5
Good morning, in general I am happy, but it arrived very late, I have already written an email. I did not receive a product: Raw Black Tourmaline - Units: Pack 1Kg 21. Thank you!
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A
Rating: 3 out of 5
I missed a mini nitrino tree that I ordered two of and they brought me one, then I ordered two circular plates of yin yang serenite that were in stock and after placing the order days later they told me they were out of stock but well that's not charged but the tree that I'm missing is.
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A
Rating: 3 out of 5
Some of the labradorite stones came in a nice square shape and the other hand seems like labradorite, very thin and colorless. I think it would be better to have just one stone but nicer, it gives me the feeling that they lack shine.
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E
Rating: 3 out of 5
They do not have good customer service
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M
Rating: 3 out of 5
I bought things that were not available at the time of sending, they solved the problem because I requested a refund, that shouldn't happen and it took them 5 days to send the order which is not what it says on their page, but since the products are good and they solved the problem I will try to buy again and have a better experience.
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M
Rating: 3 out of 5
Some items were missing like the malachite pyramids or salt coasters. The items should have the name because there are very similar minerals. I just placed an order, I hope nothing is missing from what was invoiced. Best regards
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L
Rating: 4 out of 5
My experience has been good. But it's better to see the products directly, instead of a photo. Regarding my witch knot bracelet, I was surprised at how big the knot was. From the photo, I thought it was much smaller.
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G
Rating: 4 out of 5
Good experience, I recommend it
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E
Rating: 4 out of 5
All the material that has arrived is very good, although 2 units of wheels are missing.
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E
Rating: 4 out of 5
The shipment is fast and protected and the parts, good!
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R
Rating: 3 out of 5
I will have to return half of my order, the selection of cabochons has been disastrous. I live far away and it's difficult for me to go personally to buy, it is too obvious that the selection of the best pieces is only possible for customers who go to the facilities in person.
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I
Rating: 4 out of 5
I am satisfied with my purchases and the customer service which is top-notch. I didn't give 5 stars, just because some items are still not available and have been for a long time. But this is not dependent on the Vives de la Cortada team, who are a wonderful team.
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S
Rating: 4 out of 5
Quick order and true to the size of the stones.
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H
Rating: 3 out of 5
Good price-quality ratio. The finishes could be better. Fast shipping.
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C
Rating: 4 out of 5
Good service.
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E
Rating: 3 out of 5
I received my order. It is packed wonderfully. But there is one remark - I wrote several times to make a small addition. I did not receive a single answer. It is very sad when you are not heard.
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A
Rating: 4 out of 5
Very good
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