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C
Rating: 3 out of 5
On the web it looked bigger
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Customer reviews of Vives de la Cortada
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 3 and 4 stars
Reset filtersH
Rating: 3 out of 5
3 cm pyramid is small but this is even smaller! We came to your shop on a few occasions during concerts at the Palau and enjoyed your stones at that time.
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D
Rating: 3 out of 5
Everything perfect!!! Very well packaged!! Thank you very much!!!
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C
Rating: 3 out of 5
I paid for a more expensive delivery in less than 5 days and I was delivered in 1 week because it took 4 days for the package to leave, some items are missing and I am waiting for the refund. I would prefer to be informed about replacements.
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I
Rating: 3 out of 5
Among the new products, they include some used ones.
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M
Rating: 3 out of 5
Extended delivery time.... I had to worry because they did not meet the deadlines. Apparently, it was the transport agency. But the end result is that the client does not have their products on the agreed time.
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G
Rating: 4 out of 5
This shipment has arrived earlier than other times.
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V
Rating: 3 out of 5
The candles have no scent. A positive point is the very fast delivery and careful packaging.
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P
Rating: 4 out of 5
I am satisfied. I received my sphere very quickly, well packaged. Thank you.
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M
Rating: 3 out of 5
A calcite sphere has a defect and 3 octahedrons do not have the geometric shape. I sent an email on Thursday, May 29 when I picked it up and I have not received a response. Yesterday, May 30 in the afternoon, I called by phone and a very kind guy took note and committed to sending me 1 sphere and 3 octahedrons. For now, I don't know anything about whether it has been sent to me.
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N
Rating: 3 out of 5
Everything is very good, except for the turquoises, which arrived broken and small, they were not cabochons as I requested.
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P
Rating: 4 out of 5
Everything was fine, except for a green jasper pebble... not green at all.
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R
Rating: 3 out of 5
It arrived quickly, but what I ordered was a bit bent, other than that it's fine.
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E
Rating: 4 out of 5
Translate these texts into English :0 : .
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D
Rating: 4 out of 5
ALL RIGHT
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J
Rating: 3 out of 5
Overall quite satisfied but one bracelet not in the right stone size with an unconstructive exchange with the seller. I'm nice, so I still give 4 stars for the cheapness of the products and the delivery times.
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Response from Vives de la Cortada
Hello Jérémy, if a product does not meet your expectations, you can return the items within 48 hours of receiving the order. If you wish, you can call us at 93 304 18 86 and we will help you with the return. We apologize for the inconvenience.
J
Rating: 3 out of 5
The tip of the selenite tower had suffered a blow and was jumped, otherwise everything was fine.
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M
Rating: 4 out of 5
Good buy
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C
Rating: 4 out of 5
Well
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R
Rating: 3 out of 5
Good afternoon. Unfortunately, I have received one of the broken pieces. The selenite bowl. I would greatly appreciate it if you could contact me to resolve this. Best regards.
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Response from Vives de la Cortada
Hello Rus, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
S
Rating: 4 out of 5
👍🏻
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M
Rating: 4 out of 5
Everything came very well protected and with very cool cloth bags. Satisfied
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N
Rating: 4 out of 5
Very happy with the purchase and the service, I will repeat.
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A
Rating: 4 out of 5
I received my order
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I
Rating: 4 out of 5
Fast and careful delivery, I recommend it.
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J
Rating: 4 out of 5
Very good
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P
Rating: 3 out of 5
Items are fine, but they take forever to prepare and ship orders.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, due to the promotion we have had there has been a little delay in the preparation, as we have indicated on our website, but normally delivery times are shorter, we apologize for the inconvenience. For any questions you can contact [email protected]
M
Rating: 3 out of 5
I'm rather disappointed by the bracelets, which are really tiny. It would be nice to take a photo of the bracelets with a hand to see how big they are.
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Response from Vives de la Cortada
Hello, we regret that the product was not to your liking, please note that in the item description, there are aproximate product measurements. If you wish, you can send us an e-mail to [email protected] enclosing photos of the product to make an item change. Sorry for the inconvenience.
I
Rating: 4 out of 5
Fast service and friendly contact. Highly recommend.
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M
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
satisfied!
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R
Rating: 4 out of 5
All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
K
Rating: 4 out of 5
Just comment that one of the pyramids came with a broken tip and the little piece was not in the wrapper, so I understand that it was already like that before sending it, in any case I have kept it because it is difficult to demonstrate. Thank you.
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Response from Vives de la Cortada
Good morning, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
O
Rating: 4 out of 5
conforms to order. Well packaged. TOP delivery speed.
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M
Rating: 4 out of 5
Very fast delivery, everything is as described in the description.
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G
Rating: 4 out of 5
The order came really Quick and really well packed. Loved everything inside it (I bought some bombitas and 3 bracelets). Unfortunately one of the bracelets broke within the first 24 hours so I am a bit worried about the other 2, but still I am very satisfied.
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Y
Rating: 4 out of 5
Not yet received
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A
Rating: 3 out of 5
First order a few items scratches, cracks .. a little disappointed but I will not stay on a first order I recommend to try again .. mail service however great!
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Response from Vives de la Cortada
Hello, we are very sorry that you are not satisfied with products, if you want you can send us photos of products to our email address [email protected] and we will change or refund. Thank you very much
N
Rating: 3 out of 5
Two quartzes arrived with small bumps and scratches.
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Response from Vives de la Cortada
Good afternoon, we regret that the product has arrived damaged. If you wish you can send us an email to [email protected] and we will proceed to process the exchange or return. We apologize for the inconvenience.
C
Rating: 4 out of 5
Tolo arrived very well wrapped and in perfect condition. The minerals came very well polished and beautiful, as each mineral is unique they did not have the same appearance and color. Satisfied
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