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P
Rating: 4 out of 5
The only downside is that I could not pay with Paypal, it gave me error.
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Customer reviews of Vives de la Cortada
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
My rating is based on the fact that you never pick up the phone.... There is no way to communicate with you!!!!!
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Response from Vives de la Cortada
Good morning Angie, we're sorry to hear about your bad experience. We recommend that you always call during business hours. Thank you and sorry for the inconvenience.
L
Rating: 3 out of 5
The bracelet is excessively small, it didn't look like that on the web image.
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P
Rating: 4 out of 5
Too much packaging for such a small package. The courier could have put the package in the mailbox and, because of the large box, was forced to find a neighbor to drop it off.
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M
Rating: 3 out of 5
Some of the products sent are of very high quality.
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S
Rating: 4 out of 5
all right
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X
Rating: 4 out of 5
The products are generally of good quality, but they have to control the computer issue as they have deficiencies in it.
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Z
Rating: 4 out of 5
I am missing a product, I hope to receive it at some point.
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C
Rating: 4 out of 5
Fast and efficient, although the pendants do not look like the photos...
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N
Rating: 3 out of 5
I have placed several orders and although with the first ones I was very happy because the presentation of the product was excellent, with the last one I have been very disappointed. In the first shipments the bracelets came wrapped in plastic with a company card and a very original cloth bag but in the third order came all in a plastic bag without more. I think they should take more care of the detail as it is not so expensive and gives very good publicity for the company. They have always arrived quickly that's true.
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Response from Vives de la Cortada
Good morning Natalia. We are having a bit of saturation when it comes to preparing orders and may sometimes forget to have the detail of wrapping with the cloth bag. We have notified the staff and we apologize for our part.
M
Rating: 4 out of 5
Arrived very fast, good service.
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X
Rating: 4 out of 5
I made a purchase on Friday Friday and due to a computer error the discount was not applied, I contacted them and they offered me two solutions: either refund the money or pay it on the next purchase. I took the second option and without any problem they made the readjustment in the next purchase.
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M
Rating: 4 out of 5
No problem
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S
Rating: 4 out of 5
Overall my first experience has been good
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M
Rating: 4 out of 5
Navigating the site is very easy, the delivery was fast, I didn't need to contact customer service, I am 80% satisfied with the order as I am a perfectionist, but I understand that I didn't choose the parts myself.
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G
Rating: 4 out of 5
Quality
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M
Rating: 4 out of 5
I was served by marc and he is very friendly, super fast delivery,
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S
Rating: 3 out of 5
Good! Perfect delivery, but the incense burner is too small .... a little disappointed ...
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Response from Vives de la Cortada
Hello Susana, for this type of product that you mention, you have the exact measurements in the item description.
L
Rating: 4 out of 5
Minerals look like the real thing
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A
Rating: 4 out of 5
..,.
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C
Rating: 4 out of 5
Hello, I loved the products, although my idea with the amethyst tips was smallerThe bracelets would be great if you separate them according to the type of stone not send them all together even if it is different stonesthanks".
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N
Rating: 4 out of 5
Very good although lately they are a little late in the preparation of the order.
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T
Rating: 4 out of 5
Relatively fast and efficient.
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B
Rating: 4 out of 5
You are fast in delivery. You have quality, although some of the stones are not what I expected, they look like leftovers, leftovers. Another detail is that lately there is no stock in any of the chips and small stones which is what I use the most. It's a pity, you lose sales.
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T
Rating: 4 out of 5
Once ordered, the whole process is always fast and no problem. I like that you tell me who is responsible for the package. It is easy to direct who to contact in case there is a problem. Overall I am happy with you.
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G
Rating: 4 out of 5
The note is mainly for the management. The product, not being able to choose it in person, you have to trust the one who chooses it for you, which can lead to deception by the non-correspondence of the image of the mineral with the real sample.but the management is excellent".
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A
Rating: 3 out of 5
The physical store is a marvel. However, the online store leaves a little to be desired in terms of time. There are other online mineral shops that are much faster and more efficient.
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S
Rating: 3 out of 5
I would repeat
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S
Rating: 4 out of 5
The order arrived on time, very well wrapped. The stones are beautiful, I still do not know if they work because it has not been time. I recommend it.
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M
Rating: 4 out of 5
in general terms the products are in good condition. the service is excellent.
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L
Rating: 3 out of 5
Good buy, but it took too long
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E
Rating: 4 out of 5
I don't give it five for two reasons they didn't send me any mail to know the status of the order and that it took a long time..also in their favor I know that they were devordados by the theme of black fridey..I suppose that the next order will go better..thanks.
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E
Rating: 4 out of 5
The order was fine. But I bought some jewellery as a gift and they couldn't give it to me. Just a plastic bag.
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E
Rating: 3 out of 5
I expected more quality.
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N
Rating: 3 out of 5
The stones are tiny and the others are not very regular...
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L
Rating: 4 out of 5
All pretty good.
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M
Rating: 4 out of 5
Satisfactory shopping experience
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R
Rating: 3 out of 5
I received it in 24 hours, the time requested was not respected (and that was specified on the label) but I do not know if this problem was the courier or the store. The product received this time was not of the desired quality, I do not know if I will repeat, regarding the products we regret that they are not to your liking. As it is outside the period established as an exceptional case we can process a refund of the product. "Regarding the products we regret that they are not to your liking. Since it is outside the period established as an exceptional case we can process a refund of the product".
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Response from Vives de la Cortada
Good Rebeca, I see that what you say about the shipping is correct on our part, you have arrived in 24 hours. If the carrier respects it or not, it is no longer within our control.
R
Rating: 4 out of 5
all ok
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E
Rating: 3 out of 5
The pendant was not at all what I expected.
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