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L
Rating: 3 out of 5
The bracelet is excessively small, it didn't look like that on the web image.
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Customer reviews of Vives de la Cortada
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9,5
/10
Overall rating: 9,5 out of 10
Based on 4 223 published reviews
Summary of reviews
The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.
3 star reviews
Reset filtersM
Rating: 3 out of 5
Some of the products sent are of very high quality.
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N
Rating: 3 out of 5
I have placed several orders and although with the first ones I was very happy because the presentation of the product was excellent, with the last one I have been very disappointed. In the first shipments the bracelets came wrapped in plastic with a company card and a very original cloth bag but in the third order came all in a plastic bag without more. I think they should take more care of the detail as it is not so expensive and gives very good publicity for the company. They have always arrived quickly that's true.
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Response from Vives de la Cortada
Good morning Natalia. We are having a bit of saturation when it comes to preparing orders and may sometimes forget to have the detail of wrapping with the cloth bag. We have notified the staff and we apologize for our part.
S
Rating: 3 out of 5
Good! Perfect delivery, but the incense burner is too small .... a little disappointed ...
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Response from Vives de la Cortada
Hello Susana, for this type of product that you mention, you have the exact measurements in the item description.
A
Rating: 3 out of 5
The physical store is a marvel. However, the online store leaves a little to be desired in terms of time. There are other online mineral shops that are much faster and more efficient.
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S
Rating: 3 out of 5
I would repeat
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L
Rating: 3 out of 5
Good buy, but it took too long
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E
Rating: 3 out of 5
I expected more quality.
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N
Rating: 3 out of 5
The stones are tiny and the others are not very regular...
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R
Rating: 3 out of 5
I received it in 24 hours, the time requested was not respected (and that was specified on the label) but I do not know if this problem was the courier or the store. The product received this time was not of the desired quality, I do not know if I will repeat, regarding the products we regret that they are not to your liking. As it is outside the period established as an exceptional case we can process a refund of the product. "Regarding the products we regret that they are not to your liking. Since it is outside the period established as an exceptional case we can process a refund of the product".
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Response from Vives de la Cortada
Good Rebeca, I see that what you say about the shipping is correct on our part, you have arrived in 24 hours. If the carrier respects it or not, it is no longer within our control.
E
Rating: 3 out of 5
The pendant was not at all what I expected.
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I
Rating: 3 out of 5
Lack of presentation of the product, indicating that it was for a gift.
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Response from Vives de la Cortada
Sorry Ivan, but we don't have a gift wrapping option (at the moment). We'll write it down for the future. Sorry for the inconvenience.
E
Rating: 3 out of 5
I was disappointed with how the pieces came, all together in bulk in one bag. I didn't like the lack of labeling, none of them had their name on them.
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A
Rating: 3 out of 5
I placed a large order for many pieces and some were not of the quality I expected.
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Response from Vives de la Cortada
Good Abel, we are sorry that your experience has not been satisfactory, from here we want to remind you that if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the section ".
E
Rating: 3 out of 5
It is very nice but I expected it in a box and not in a cloth bag, the pendant comes in a transparent plastic indicating that it is made in Indonesia but the website indicates that it is made in Sweden. I hope it is silver and quartz and not an imitation.
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Response from Vives de la Cortada
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M
Rating: 3 out of 5
I do not know the shungi material, but the product received is not as shown on your sales page, it is similar. The product received is more rigid, its angled edges are not polished.
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V
Rating: 3 out of 5
one of the pieces was scratched, and another was extremely thin.
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Response from Vives de la Cortada
Well, I would appreciate it very much, since I decide to handicraft and if the stone is not ".
M
Rating: 3 out of 5
I have not received the order nor have I heard anything about it?
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Response from Vives de la Cortada
Good afternoon Maria, we have contacted the transport company and they have told us that they are running a little late due to the holidays we have had this week. We are very pleased with the quality of your product and the delivery time. We are sorry for the inconvenience. Best regards
M
Rating: 3 out of 5
Sometimes the photos that are in the wed does not correspond with the mineral, as has happened to me with the purchase of fluorite donut that is very pale, and cylinders of rose quartz same, or bags of clothes that some have come dirty and very strong odor.
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T
Rating: 3 out of 5
Fast shipping, but if I could have chosen the products and parts directly some I would not have chosen it.
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J
Rating: 3 out of 5
The quality is good but I don't understand the sharp rise in price in 15 days.
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A
Rating: 3 out of 5
The shipping costs are a real rip off, I think it could be improved a lot. No matter what you order, it's always too much.
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Response from Vives de la Cortada
Good Isabel, we are changing courier company to make it cheaper for orders weighing less than 1kg. Soon you will see tighter prices on shipments. Sorry for the inconvenience.