/10
★★★★★
based on 3315 reviews published
★★★★★
based on 3315 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The candles have no scent. A positive point is the very fast delivery and careful packaging.
Valérie D.
purchased on 18/06/2025
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3
/5
★★★☆☆
A calcite sphere has a defect and 3 octahedrons do not have the geometric shape. I sent an email on Thursday, May 29 when I picked it up and I have not received a response. Yesterday, May 30 in the afternoon, I called by phone and a very kind guy took note and committed to sending me 1 sphere and 3 octahedrons. For now, I don't know anything about whether it has been sent to me.
Montserrat G.
purchased on 24/05/2025
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2
/5
★★☆☆☆
One of the pendant wine glasses broke. I sent an email and have not received a response.
Nicolás P.
purchased on 20/05/2025
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3
/5
★★★☆☆
Everything is very good, except for the turquoises, which arrived broken and small, they were not cabochons as I requested.
Natalia S.
purchased on 09/05/2025
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3
/5
★★★☆☆
It arrived quickly, but what I ordered was a bit bent, other than that it's fine.
Renata F.
purchased on 31/03/2025
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3
/5
★★★☆☆
Overall quite satisfied but one bracelet not in the right stone size with an unconstructive exchange with the seller. I'm nice, so I still give 4 stars for the cheapness of the products and the delivery times.
Jeremy C.
purchased on 17/02/2025
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Answer from Vives de la Cortada
Hello Jérémy, if a product does not meet your expectations, you can return the items within 48 hours of receiving the order. If you wish, you can call us at 93 304 18 86 and we will help you with the return. We apologize for the inconvenience.
3
/5
★★★☆☆
The tip of the selenite tower had suffered a blow and was jumped, otherwise everything was fine.
Judit D.
purchased on 19/02/2025
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3
/5
★★★☆☆
Good afternoon. Unfortunately, I have received one of the broken pieces. The selenite bowl. I would greatly appreciate it if you could contact me to resolve this. Best regards.
Rus C.
purchased on 14/02/2025
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Answer from Vives de la Cortada
Hello Rus, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
2
/5
★★☆☆☆
Hello, lately we have found that it takes a long time to receive orders and especially a lack of information because you order things on the website and then maybe you receive things that are very different from what appears on the website or even you order things that then do not arrive and you don't remember what you ordered that hasn't arrived.. Above all, what seems to be quite difficult is the issue of Selenite, it takes a long time for you to restock. Thank you very much.
Monica F.
purchased on 11/02/2025
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2
/5
★★☆☆☆
One of the bracelets has come broken
Miriam B.
purchased on 10/02/2025
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Answer from Vives de la Cortada
Hello Miriam, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
2
/5
★★☆☆☆
After placing an order on the website and paying for it, I did not receive one of the products. I contacted them and the next day I received it (wonderful speed), but when I opened it, it did not match the product I paid for. I complained and no one has provided a solution to the problem, and I am still waiting. Other than that... everything was quite good. But this time, no.
MarÍa Gloria �.
purchased on 29/01/2025
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Answer from Vives de la Cortada
Hello Mª Gloria, if you are satisfied with the solution we proposed regarding the incident with the wrong product. We would like you to reconsider the rating of the review you left us on this product. Best regards and we hope to see you soon! 🙂
3
/5
★★★☆☆
Items are fine, but they take forever to prepare and ship orders.
Procopia M.
purchased on 28/11/2024
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Answer from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, due to the promotion we have had there has been a little delay in the preparation, as we have indicated on our website, but normally delivery times are shorter, we apologize for the inconvenience. For any questions you can contact [email protected]
3
/5
★★★☆☆
I'm rather disappointed by the bracelets, which are really tiny. It would be nice to take a photo of the bracelets with a hand to see how big they are.
Marie-odile M.
purchased on 23/11/2024
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Answer from Vives de la Cortada
Hello, we regret that the product was not to your liking, please note that in the item description, there are aproximate product measurements. If you wish, you can send us an e-mail to [email protected] enclosing photos of the product to make an item change. Sorry for the inconvenience.
2
/5
★★☆☆☆
My only problem with you is that when I order on the web, I order what is there, because what is not there does not let me put it in the cart, but when it comes time to prepare the order there are always missing products, and maybe I have ordered ppalmente for that product ... which makes me consider looking for another supplier, otherwise, everything great, no problems but can not always miss things ... I do not know what way you can do to stop this from happening but ... this last order I was about to cancel the entire order.
Patricia R.
purchased on 26/08/2024
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2
/5
★★☆☆☆
In the order we were missing two rings and we have put another at will to make up the difference without warning and we are also missing a smoky quartz bracelet. We have commented on the problem and no one has given us a solution for the moment.
Jesús S.
purchased on 17/08/2024
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2
/5
★★☆☆☆
It is the first time that the material sent leaves much to be desired in quality. Apart from not looking anything like what is shown in the advertising photos.
Diego H.
purchased on 02/08/2024
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3
/5
★★★☆☆
First order a few items scratches, cracks .. a little disappointed but I will not stay on a first order I recommend to try again .. mail service however great!
Audrey M.
purchased on 25/07/2024
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Answer from Vives de la Cortada
Hello, we are very sorry that you are not satisfied with products, if you want you can send us photos of products to our email address [email protected] and we will change or refund. Thank you very much
3
/5
★★★☆☆
Two quartzes arrived with small bumps and scratches.
Núria S.
purchased on 27/07/2024
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Answer from Vives de la Cortada
Good afternoon, we regret that the product has arrived damaged. If you wish you can send us an email to [email protected] and we will proceed to process the exchange or return. We apologize for the inconvenience.
3
/5
★★★☆☆
Hello, I want to exchange 1 piece for another and if it is not possible to proceed to the return of the product. How long does it take to return the product? Thank you
John R.
purchased on 22/06/2024
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Answer from Vives de la Cortada
Good afternoon, we are sorry to hear that the product was not to your liking. We remind you that you have 48 hours to make changes or returns from the delivery of the order if it has not met your expectations. We apologize for the inconvenience.
3
/5
★★★☆☆
It's been several times that I place an order and I don't receive the total order and I have to make a claim to be reimbursed.
Delphine R.
purchased on 03/06/2024
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2
/5
★★☆☆☆
I received something different from what I ordered, since they should have been Lemurian quartz needles and in reality I received raw Lemurian quartz points. I did not return them because I was traveling and I needed them for the trip, I had to adjust my therapy.
Ximena H.
purchased on 20/04/2024
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3
/5
★★★☆☆
Disappointed by the pendulum which came unstuck on the second day of use Fast delivery otherwise
Sabine G.
purchased on 18/04/2024
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2
/5
★★☆☆☆
I am not very happy with the stones that I have received so far with my last order. I have received stones that are not totally what they say, for example I ordered Charoite and I received a stone formed by charoite powder combined surely with resins and dye to make it look real. There are others that are not but really, when I order from these people I never know if what I am going to receive is totally real or if it is a mixture of other stones or even worse resins...is it normal that they are so cheap?
Silvia C.
purchased on 01/04/2024
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2
/5
★★☆☆☆
Parcel sent quickly but I am not satisfied with the quality of what I received. One of the suncatchers is damaged.
Claire H.
purchased on 04/04/2024
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2
/5
★★☆☆☆
Hello we had in the package a box with rose quartz massager without the ghasha. Also the three tiger eye stones are visually split and glued. Part of the order is correct but the quality is not. Kind regards
Stephanie H.
purchased on 26/03/2024
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3
/5
★★★☆☆
Quite happy with my order although I expected the opals to be more colorful and one of the bronze pendants had a crushed clasp. Otherwise everything was fine.
Laura R.
purchased on 09/02/2024
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Answer from Vives de la Cortada
Good morning, thank you for your comment, we regret that the pendant had a defect if you want we can change it right now, regarding opals the vast majority of minerals vary in color, motif and opacity naturally, that is why in the item description specifies that the product to be delivered is similar to that of the photograph. From here we want to remind you that if you want you can return the articles within 48h from the reception of the order. To process the exchange/return you can send us an email to [email protected], thank you very much and sorry for the inconvenience.
3
/5
★★★☆☆
Óptimo ... obrigada
Ana Lucia G.
purchased on 28/11/2023
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2
/5
★★☆☆☆
Hello Lack of reactivity UPS delivery for more than 30 euros with a promise of delivery within 48 hours (order placed on Monday before noon, delivery expected on Wednesday) and on Wednesday the order is still being prepared for a missing item even though it was available when the order was placed.
Gregoire C.
purchased on 02/10/2023
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3
/5
★★★☆☆
In the photos the feeling is that the stones have another color. It is true that it warns, but in my case, the tonality and transparency is very different. There are even many cracks in 2 of the pieces. Next time I will buy them in person, at a fair or in a store. It arrived very well protected, and the transport agency contacted me to adjust the delivery schedule.
Silvia C.
purchased on 19/09/2023
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2
/5
★★☆☆☆
I ordered sea water, and I got a white color, I know that sometimes the stones have different shades, but the blue tone is not visible anywhere.
Mónica C.
purchased on 19/09/2023
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