English 
Français 
Español 
D
Rating: 2 out of 5
missing goods, goods different from the description,
Translated reviews
Customer reviews of Vives de la Cortada
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 024 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
2 star reviews
Reset filtersN
Rating: 2 out of 5
The shipment was fine, on time and correct. The content of the purchase not so much. A pendant that was not well attached to the chain, I had to take it to a nearby jeweler to fix it with their tools and the stone is "supposedly" an amethyst that is whiter than lilac. If I had bought in a physical store, I assure you I wouldn't have taken that one. One of the bracelets, with the stones smaller than indicated on the website. I have made several purchases and this has been the worst. Not satisfied.
Translated reviews
M
Rating: 2 out of 5
Poor quality stones. 3 units of the same pendant, three different sizes, with various different references. In a batch of pendants, I have identified dyed stones and others that seem fake to me
Translated reviews
A
Rating: 2 out of 5
Everything arrived, but the box arrived open. As an objection, it has too much plastic, excessive, and also in products that do not need it. The smaller quartz is smaller than expected. About the smaller quartz being smaller than expected.
Translated reviews
M
Rating: 2 out of 5
I received the order on time and in good condition, but the pendulum arrived damaged and misaligned (bent). I sent an email to report the issue, but I have not received a response.
Translated reviews
M
Rating: 2 out of 5
They look better in the photos. I was a little disappointed with one of the pendants I picked as it didn't look like a mineral. The delivery was very good.
Translated reviews
A
Rating: 2 out of 5
catalog not up to date. We order but do not receive. Otherwise, where to find the invoice please Thank you
Translated reviews
C
Rating: 2 out of 5
Very good attention and speed
Translated reviews
V
Rating: 2 out of 5
Items that I had ordered and paid for are out of stock, and the order that I received has broken pieces, others do not match what I ordered at all.
Translated reviews
M
Rating: 2 out of 5
I received some rings full of rust. I have already requested a return but no one is responding to me.
Translated reviews
R
Rating: 2 out of 5
Hello Some of the products are damaged
Translated reviews
C
Rating: 2 out of 5
The website was not easy for me, and the order took a long time to be processed
Translated reviews
M
Rating: 2 out of 5
I ordered a green pendant and received a violet one. The other item came correctly. The order was delivered quickly.
Translated reviews
C
Rating: 2 out of 5
The transport company you hired (InPost) is terrible. In my case, the locker point was not available, instead of calling me or calling you to see if it could be left at another locker point or address, they left with the order. I receive an email to choose another locker point. Two days later, the order is relabeled and at least two more days to deliver it back to me, according to InPost, it's rubbish. My question is, why pay shipping costs if the deadlines are not met? To make matters worse, you receive complaints from users, and despite that, you continue to work with this company. I don't think I will buy anything from your store again.
Translated reviews
N
Rating: 2 out of 5
One of the pendant wine glasses broke. I sent an email and have not received a response.
Translated reviews
M
Rating: 2 out of 5
Hello, lately we have found that it takes a long time to receive orders and especially a lack of information because you order things on the website and then maybe you receive things that are very different from what appears on the website or even you order things that then do not arrive and you don't remember what you ordered that hasn't arrived.. Above all, what seems to be quite difficult is the issue of Selenite, it takes a long time for you to restock. Thank you very much.
Translated reviews
M
Rating: 2 out of 5
One of the bracelets has come broken
Translated reviews
Response from Vives de la Cortada
Hello Miriam, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
M
Rating: 2 out of 5
After placing an order on the website and paying for it, I did not receive one of the products. I contacted them and the next day I received it (wonderful speed), but when I opened it, it did not match the product I paid for. I complained and no one has provided a solution to the problem, and I am still waiting. Other than that... everything was quite good. But this time, no.
Translated reviews
Response from Vives de la Cortada
Hello Mª Gloria, if you are satisfied with the solution we proposed regarding the incident with the wrong product. We would like you to reconsider the rating of the review you left us on this product. Best regards and we hope to see you soon! :)
P
Rating: 2 out of 5
My only problem with you is that when I order on the web, I order what is there, because what is not there does not let me put it in the cart, but when it comes time to prepare the order there are always missing products, and maybe I have ordered ppalmente for that product ... which makes me consider looking for another supplier, otherwise, everything great, no problems but can not always miss things ... I do not know what way you can do to stop this from happening but ... this last order I was about to cancel the entire order.
Translated reviews
J
Rating: 2 out of 5
In the order we were missing two rings and we have put another at will to make up the difference without warning and we are also missing a smoky quartz bracelet. We have commented on the problem and no one has given us a solution for the moment.
Translated reviews
D
Rating: 2 out of 5
It is the first time that the material sent leaves much to be desired in quality. Apart from not looking anything like what is shown in the advertising photos.
Translated reviews
X
Rating: 2 out of 5
I received something different from what I ordered, since they should have been Lemurian quartz needles and in reality I received raw Lemurian quartz points. I did not return them because I was traveling and I needed them for the trip, I had to adjust my therapy.
Translated reviews
S
Rating: 2 out of 5
I am not very happy with the stones that I have received so far with my last order. I have received stones that are not totally what they say, for example I ordered Charoite and I received a stone formed by charoite powder combined surely with resins and dye to make it look real. There are others that are not but really, when I order from these people I never know if what I am going to receive is totally real or if it is a mixture of other stones or even worse resins...is it normal that they are so cheap?
Translated reviews
C
Rating: 2 out of 5
Parcel sent quickly but I am not satisfied with the quality of what I received. One of the suncatchers is damaged.
Translated reviews
S
Rating: 2 out of 5
Hello we had in the package a box with rose quartz massager without the ghasha. Also the three tiger eye stones are visually split and glued. Part of the order is correct but the quality is not. Kind regards
Translated reviews
G
Rating: 2 out of 5
Hello Lack of reactivity UPS delivery for more than 30 euros with a promise of delivery within 48 hours (order placed on Monday before noon, delivery expected on Wednesday) and on Wednesday the order is still being prepared for a missing item even though it was available when the order was placed.
Translated reviews
M
Rating: 2 out of 5
I ordered sea water, and I got a white color, I know that sometimes the stones have different shades, but the blue tone is not visible anywhere.
Translated reviews
R
Rating: 2 out of 5
I wrote asking for an explanation about the article that does not faithfully respond to the photo that is advertised. I am still waiting for a reply.
Translated reviews
A
Rating: 2 out of 5
Product does not resemble real stone. Poor quality.
Translated reviews
A
Rating: 2 out of 5
I really liked the product. But menha disappointed much shipping, they say that in 24 hours you have it at home and it took me 5 days, causing me many problems. Recommended by the product, by the management of shipping 0.
Translated reviews
Response from Vives de la Cortada
Bonjour Alfonso, nous sommes désolés d'apprendre que votre expérience n'a pas été satisfaisante, nous tenons à préciser que le délai d'expédition d'une commande est indicatif, et peut varier.
V
Rating: 2 out of 5
I bought supposedly to arrive overnight, but it has taken 5 days and there have been products that have not been served.
Translated reviews
Response from Vives de la Cortada
Bon Victor, nous sommes désolés que votre expérience n'ait pas été satisfaisante, nous tenons à préciser qu'en période de fort volume de commandes comme le Black Friday ou les soldes, nos expéditions sont affectées, c'est pourquoi lorsqu'une commande est passée durant ces dates nous notifions que celles-ci arriveront en retard. En dehors de cette période, nos livraisons sont effectuées en 24 heures. Nous nous excusons pour ce désagrément.
A
Rating: 2 out of 5
Most of the order that I have received looks worse than in the photos, several broken quartz and a bracelet broke a few days later. They sent me the order incomplete and outside the agreed date.
Translated reviews
Response from Vives de la Cortada
Bonjour Angelica, si vous êtes satisfaite de la solution que nous avons proposée pour l'incident avec votre commande. Nous aimerions que vous reconsidériez la note d'évaluation que vous nous avez donnée pour ce produit. Nous vous souhaitons bonne chance et espérons vous revoir bientôt ! :)
M
Rating: 2 out of 5
Very fast delivery but two of the products I bought were of very poor quality. One broke in less than a day and the other, the next day.
Translated reviews
M
Rating: 2 out of 5
They send me an order with the equivalence surcharge incorrectly applied. And the next order is RE. I claimed it and they do not attend me.
Translated reviews
J
Rating: 2 out of 5
The quartz sphere does not measure 2cm, it measures 1.6cm.
Translated reviews
A
Rating: 2 out of 5
They lower the price of sage, but the quality too.
Translated reviews
M
Rating: 2 out of 5
não sao peças bonitas nem nas melhores condiçoes
Translated reviews
Response from Vives de la Cortada
Good day Mario, we are sorry that the product is not to your liking. If there is any damage to your order or if it arrived broken, please contact us by sending an email to [email protected]
M
Rating: 2 out of 5
I had broken products and the supplier does not take any news to know if I am happy".
Translated reviews
Response from Vives de la Cortada
Good morningThank you".
M
Rating: 2 out of 5
I had broken products and the supplier does not take any news to know if I am happy".
Translated reviews
Response from Vives de la Cortada
Good Marc, I have been informed by the warehouse that they have contacted you and that they will send you new units of the products that arrived broken in your next order. Are you satisfied with the solution they have given you? Best regards.
Y
Rating: 2 out of 5
It is my first experience with them and I have to say that I am a little disappointed, I ordered a 6mm moonstone bracelet and it arrived to me smaller than 5mm. A pity...for the most part regarding the very fast delivery service (I would have preferred to wait longer and the content of my shipment would have made me more excited)".
Translated reviews
Response from Vives de la Cortada
We are sorry that the product received has not been to your liking Yolanda. After receiving the order you have 48 hours to make a return in case you are not satisfied with the items. Again, sorry for the inconvenience. Best regards