The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Good! Perfect delivery, but the incense burner is too small .... a little disappointed ...
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Response from Vives de la Cortada
Hello Susana, for this type of product that you mention, you have the exact measurements in the item description.
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Aida R.
Rating: 3 out of 5
following a purchase from 16/12/2020
The physical store is a marvel. However, the online store leaves a little to be desired in terms of time. There are other online mineral shops that are much faster and more efficient.
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Salva P.
Rating: 3 out of 5
following a purchase from 16/12/2020
I would repeat
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Leandro C.
Rating: 3 out of 5
following a purchase from 10/12/2020
Good buy, but it took too long
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eva L.
Rating: 3 out of 5
following a purchase from 04/12/2020
I expected more quality.
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NARCIS P.
Rating: 3 out of 5
following a purchase from 30/11/2020
The stones are tiny and the others are not very regular...
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Rebeca S.
Rating: 3 out of 5
following a purchase from 18/11/2020
I received it in 24 hours, the time requested was not respected (and that was specified on the label) but I do not know if this problem was the courier or the store. The product received this time was not of the desired quality, I do not know if I will repeat, regarding the products we regret that they are not to your liking. As it is outside the period established as an exceptional case we can process a refund of the product. "Regarding the products we regret that they are not to your liking. Since it is outside the period established as an exceptional case we can process a refund of the product".
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Response from Vives de la Cortada
Good Rebeca, I see that what you say about the shipping is correct on our part, you have arrived in 24 hours. If the carrier respects it or not, it is no longer within our control.
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Elisabet A.
Rating: 3 out of 5
following a purchase from 11/11/2020
The pendant was not at all what I expected.
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Iván F.
Rating: 3 out of 5
following a purchase from 01/10/2020
Lack of presentation of the product, indicating that it was for a gift.
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Response from Vives de la Cortada
Sorry Ivan, but we don't have a gift wrapping option (at the moment). We'll write it down for the future. Sorry for the inconvenience.
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Enrique H.
Rating: 3 out of 5
following a purchase from 30/09/2020
I was disappointed with how the pieces came, all together in bulk in one bag. I didn't like the lack of labeling, none of them had their name on them.
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ABEL M.
Rating: 3 out of 5
following a purchase from 17/07/2020
I placed a large order for many pieces and some were not of the quality I expected.
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Response from Vives de la Cortada
Good Abel, we are sorry that your experience has not been satisfactory, from here we want to remind you that if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the section ".
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Ester C.
Rating: 3 out of 5
following a purchase from 20/07/2020
It is very nice but I expected it in a box and not in a cloth bag, the pendant comes in a transparent plastic indicating that it is made in Indonesia but the website indicates that it is made in Sweden. I hope it is silver and quartz and not an imitation.
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Response from Vives de la Cortada
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Maria S.
Rating: 3 out of 5
following a purchase from 09/07/2020
I do not know the shungi material, but the product received is not as shown on your sales page, it is similar. The product received is more rigid, its angled edges are not polished.
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Verónica L.
Rating: 3 out of 5
following a purchase from 30/06/2020
one of the pieces was scratched, and another was extremely thin.
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Response from Vives de la Cortada
Well, I would appreciate it very much, since I decide to handicraft and if the stone is not ".
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Maria N.
Rating: 3 out of 5
following a purchase from 27/06/2020
I have not received the order nor have I heard anything about it?
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Response from Vives de la Cortada
Good afternoon Maria, we have contacted the transport company and they have told us that they are running a little late due to the holidays we have had this week. We are very pleased with the quality of your product and the delivery time. We are sorry for the inconvenience. Best regards
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María Luisa B.
Rating: 3 out of 5
following a purchase from 18/06/2020
Sometimes the photos that are in the wed does not correspond with the mineral, as has happened to me with the purchase of fluorite donut that is very pale, and cylinders of rose quartz same, or bags of clothes that some have come dirty and very strong odor.
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Teresa R.
Rating: 3 out of 5
following a purchase from 19/05/2020
Fast shipping, but if I could have chosen the products and parts directly some I would not have chosen it.
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Juan Carlos G.
Rating: 3 out of 5
following a purchase from 28/04/2020
The quality is good but I don't understand the sharp rise in price in 15 days.
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anonymous A.
Rating: 3 out of 5
following a purchase from 18/02/2020
The shipping costs are a real rip off, I think it could be improved a lot. No matter what you order, it's always too much.
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Response from Vives de la Cortada
Good Isabel, we are changing courier company to make it cheaper for orders weighing less than 1kg. Soon you will see tighter prices on shipments. Sorry for the inconvenience.
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