/10
★★★★☆
based on 23 reviews published
★★★★☆
based on 23 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I bought a new battery on the online store. The battery I received within 48 hours turned out to be a defective one that came from a customer service return. I contacted them and followed the return procedure, but I am still waiting for the battery I purchased 18 days ago.
Marion D.
purchased on 17/01/2025
Translated review
1
/5
★☆☆☆☆
Very disappointed by the battery, which lasts only 2 or 3 km, compared with the 15 km claimed...
Etienne H.
purchased on 14/09/2024
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Answer from VOLTAWAY
Hello Etienne,
You can contact our after-sales service to solve your battery problem.
Your product is covered by a 2-year warranty and we will always have a solution for you.
Don't hesitate to contact us by e-mail: [email protected]
Best regards,
VOLTAWAY Team
You can contact our after-sales service to solve your battery problem.
Your product is covered by a 2-year warranty and we will always have a solution for you.
Don't hesitate to contact us by e-mail: [email protected]
Best regards,
VOLTAWAY Team
1
/5
★☆☆☆☆
Simplistic or rather non-existent operating instructions, crutch not adapted and I was offered to buy another recognizing that it was not adapted.but nice bike.I will buy the 2nd elsewhere.
Jean Philippe E.
purchased on 05/07/2024
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Answer from VOLTAWAY
Hello Jean Philippe,
Thank you for your feedback, if you have any difficulties assembling the bike,
Specialized VAE technicians can help you by phone or video.
Please do not hesitate to contact us: [email protected]
Best regards,
VOLTAWAY Team
Thank you for your feedback, if you have any difficulties assembling the bike,
Specialized VAE technicians can help you by phone or video.
Please do not hesitate to contact us: [email protected]
Best regards,
VOLTAWAY Team