Customer reviews of WAGENDASS

9,7 /10

Based on 8 318 published reviews

5 7 471 90% 4 623 7% 3 110 1% 2 43 1% 1 71 1%

Summary of reviews

WAGENDASS consistently delivers fast delivery and reliable shipping, with many reviews noting quick processing, prompt communication, and packages arriving well packaged and on time. Customers highlight product accuracy and compatibility, with items described as conforming to the original and fitting or working as expected, including components meeting expectations and matching descriptions. The service is described as professional and responsive, with helpful staff, rapid email replies, and a smooth, hassle-free transaction, often followed by recommendations and high willingness to reuse the site. Overall, customers emphasize dependable delivery speed, solid product quality, and strong support from a seriously professional company.

Reviews 1, 2, 3 and 4 stars

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Laurent M.

Published on 06/12/2023 à 17h32 following a purchase from 29/11/2023

Very good, perfect order

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Jacques R.

Published on 06/12/2023 à 12h38 following a purchase from 29/11/2023

Too bad there aren't more adaptable parts for the Valéo IST 60C028 alternator (welded 6-rib pulley).

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Jean-Michel L.

Published on 04/12/2023 à 09h26 following a purchase from 22/11/2023

Very good charcoal carrier

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Jean-Marie B.

Published on 29/11/2023 à 12h47 following a purchase from 21/11/2023

normal delivery times

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Jean Luc C.

Published on 28/11/2023 à 18h07 following a purchase from 23/11/2023

OOOOOOOO

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Response from WAGENDASS Published on 29/11/2023

Hello, you ordered the model with two fasteners as described in the advert and as it is an original Ducellier, you should have a reference on the solenoid, we asked you to send it to us for research, please note that you never replied despite our offer of help. Have a nice day!

Fabrice F.

Published on 27/11/2023 à 21h01 following a purchase from 21/11/2023

I stumbled upon the site during my search for carburetor seals The site is not legible enough at first on the home page

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Gerard O.

Published on 27/11/2023 à 16h49 following a purchase from 20/11/2023

Order shipped and received promptly.

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Yves P.

Published on 19/11/2023 à 20h40 following a purchase from 07/11/2023

bonjour le point negatif est que les messages de confirmation de commande et de paiements sont arrivées dans les spams que je ne consulte pas.

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Bernard J.

Published on 16/11/2023 à 23h50 following a purchase from 07/11/2023

Very good service, compliant delivery

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Gérard M.

Published on 14/11/2023 à 19h44 following a purchase from 08/11/2023

Fast and good value for money

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Jean D.

Published on 06/11/2023 à 18h10 following a purchase from 28/10/2023

Satisfied

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Alain V.

Published on 04/11/2023 à 17h13 following a purchase from 29/10/2023

satisfactory

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Olivier H.

Published on 02/11/2023 à 15h16 following a purchase from 27/10/2023

Delivery was fast

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Pierre-Marie L.

Published on 02/11/2023 à 13h56 following a purchase from 27/10/2023

Fast delivery, good communication that could have used a little more help.

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Ghislain L.

Published on 01/11/2023 à 11h01 following a purchase from 26/10/2023

Delivery ok

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Stephane L.

Published on 30/10/2023 à 17h37 following a purchase from 23/10/2023

DIDN'T RECEIVE THE RIGHT PART WAIT FOR A CALL BACK

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Response from WAGENDASS Published on 30/10/2023

Hello , you contacted us about this , we called you back 10 minutes later then sent you all the information by email 15 minutes later , then again today , you even replied to our message which contained all the information . cordially

Thomas M.

Published on 27/10/2023 à 10h37 following a purchase from 15/10/2023

everything was fine except for the needle cage, which had the wrong inside diameter! as a result, assembly was impossible.

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Joel P.

Published on 23/10/2023 à 21h32 following a purchase from 14/10/2023

Very good site for old parts. Fast delivery.

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Jonathan G.

Published on 16/10/2023 à 16h23 following a purchase from 28/09/2023

part received very quickly but damaged, probably following delivery, then assembled the same day and broken down the next day and complicated to return my view once. basically not expensive but not professional.

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Response from WAGENDASS Published on 16/10/2023

Hello, if the parcel is damaged, don't hesitate to complain to the carrier when you receive it. A part damaged in transit may not work properly. Best regards

Ulrich S.

Published on 14/10/2023 à 16h57 following a purchase from 08/10/2023

Order never arrived. No explanation...

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Response from WAGENDASS Published on 16/10/2023

Hello , all our orders are shipped with a tracking number , we answer all messages . Sincerely

Alain M.

Published on 11/10/2023 à 16h05 following a purchase from 03/10/2023

Parts in conformity just delivery time not indicated at time of order

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Dominique K.

Published on 03/10/2023 à 19h57 following a purchase from 22/09/2023

Ordered a starter motor with dimensions in line with their advertisement, but the starter motor arrived 4 cm longer and did not fit into the available space. After contact, it would appear that the manufacturer has modified its production and the dimensions of the part BUT Wagendass has not seen fit to modify its sales advertisement! This is deceptive merchandising bordering on dishonesty, and should be reported to the Fraud Office at https://signal.conso.gouv.fr/en.

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Response from WAGENDASS Published on 04/10/2023

Hello, there was indeed a typing error in the description, directly corrected following your call, we also immediately sent you a return slip, your comment insinuating that we voluntarily commit this error is dishonest, what governs our action is well since 40 years to satisfy our customers thanks to our product sheets among the most detailed. Wishing you a good day wagendass

Mathieu L.

Published on 03/10/2023 à 07h46 following a purchase from 20/09/2023

Very good site

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Abdesselam H.

Published on 03/10/2023 à 07h39 following a purchase from 20/09/2023

C very good

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Pascal B.

Published on 01/10/2023 à 21h28 following a purchase from 24/09/2023

Due to non-conformity of products i with the carbu entered

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Response from WAGENDASS Published on 02/10/2023

Hello, we have been selling this kit for 40 years for this carburetor without any problem of correspondence of parts, it is necessary to check the complete reference of the carburetor to avoid any error. cordially

Alex G.

Published on 27/09/2023 à 14h51 following a purchase from 22/09/2023

very good

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Stephane B.

Published on 03/09/2023 à 18h00 following a purchase from 29/08/2023

Very serious

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François M.

Published on 01/09/2023 à 12h38 following a purchase from 21/08/2023

Fast and professional. I recommend this site for ordering useful parts.

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Jean-Marc L.

Published on 28/08/2023 à 19h33 following a purchase from 22/08/2023

The product was in conformity with the order, it left the same day. Unfortunately Chronopost took 4 days to deliver with a lot of lame excuses!!!! TNT is one of the most efficient for parcels under 30kg. Too bad for this missed delivery which spoils the service rendered. In spite of everything, our complaint by telephone was treated immediately with a Chronopost reminder which delivered this day. NB: a telephone on the site would be welcome.

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Thierry S.

Published on 27/08/2023 à 22h10 following a purchase from 14/08/2023

Responsive and professional

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Alain D.

Published on 27/08/2023 à 14h27 following a purchase from 20/08/2023

Very fast in preparation (except for the 2nd bearing, too fast) For delivery bug Chronopost, package delayed one day, happy anyway! no problem

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Patrice M.

Published on 26/08/2023 à 17h02 following a purchase from 17/08/2023

bonjour, The service is satisfactory but the order preparation takes a little time before shipping.

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Jean-Nicolas B.

Published on 22/08/2023 à 10h29 following a purchase from 11/08/2023

Return service at buyer's expense and they deduct handling and restocking fees .... In my case, the pouch is missing a gasket, so it's an expensive return for nothing!
This should be mentioned on the item in question.

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Response from WAGENDASS Published on 22/08/2023

Hello , we have taken the trouble to make a real photo of each pouch , so you have a clear visual of the contents , whose base gaskets are included but if you were looking for the shim it is not there , your remark is unfounded , it is good to look at what you order here it is very easy , just look at the photo . cordialement

Jean G.

Published on 20/08/2023 à 06h53 following a purchase from 11/08/2023

WELCOME on the phone: I almost felt like a nuisance. I received the product but it wasn't installed yet.

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Response from WAGENDASS Published on 20/08/2023

Hello , Our telephone service is at your disposal with the greatest pleasure cordially

Georges L.

Published on 16/08/2023 à 18h44 following a purchase from 27/07/2023

Perfect communication and response time. Delivery time despite a surcharge that was not met.

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Dominique O.

Published on 14/08/2023 à 00h30 following a purchase from 08/08/2023

top delivery speed

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Benjamin V.

Published on 13/08/2023 à 13h01 following a purchase from 17/07/2023

Fast, but there must be a line I didn't read in the sales conditions.
A diagnosis must first have been carried out by a professional on a test bench before the warranty is covered.

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Response from WAGENDASS Published on 13/08/2023

Hello , the warranty procedure is as follows , you must return the starter with the warranty request duly completed with the reference of the old starter and a copy of the invoice , on receipt it is returned to the manufacturer who will test it , if the warranty is proven you will receive reimbursement of the starter , here is the link to the warranty request . in any case a test bench must be made by a professional before sending Cordially

Cedric L.

Published on 09/08/2023 à 19h15 following a purchase from 01/08/2023

Ordered a starter to replace a Lucas 26133 on a tractor. Item not at all compatible so sent back immediately.
Result: no starter and 50€ lost.

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Joel C.

Published on 09/08/2023 à 17h34 following a purchase from 03/08/2023

Pay for delivery in 24/48 and be delivered 4 days later continue to work with Chronopost you will lose customers when the site a disaster to flee

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Kevin L.

Published on 07/08/2023 à 08h09 following a purchase from 29/07/2023

Easy ordering on the site, fast parcel delivery

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