Customer reviews of WAGENDASS

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Alain V.

Rating: 4 out of 5

Published on 04/11/2023 à 17h13 following a purchase from 29/10/2023

satisfactory

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Olivier H.

Rating: 4 out of 5

Published on 02/11/2023 à 15h16 following a purchase from 27/10/2023

Delivery was fast

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Pierre-Marie L.

Rating: 4 out of 5

Published on 02/11/2023 à 13h56 following a purchase from 27/10/2023

Fast delivery, good communication that could have used a little more help.

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Ghislain L.

Rating: 4 out of 5

Published on 01/11/2023 à 11h01 following a purchase from 26/10/2023

Delivery ok

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Stephane L.

Rating: 2 out of 5

Published on 30/10/2023 à 17h37 following a purchase from 23/10/2023

DIDN'T RECEIVE THE RIGHT PART WAIT FOR A CALL BACK

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Response from WAGENDASS Published on 30/10/2023

Hello , you contacted us about this , we called you back 10 minutes later then sent you all the information by email 15 minutes later , then again today , you even replied to our message which contained all the information . cordially

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Thomas M.

Rating: 3 out of 5

Published on 27/10/2023 à 10h37 following a purchase from 15/10/2023

everything was fine except for the needle cage, which had the wrong inside diameter! as a result, assembly was impossible.

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Joel P.

Rating: 4 out of 5

Published on 23/10/2023 à 21h32 following a purchase from 14/10/2023

Very good site for old parts. Fast delivery.

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Jonathan G.

Rating: 1 out of 5

Published on 16/10/2023 à 16h23 following a purchase from 28/09/2023

part received very quickly but damaged, probably following delivery, then assembled the same day and broken down the next day and complicated to return my view once. basically not expensive but not professional.

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Response from WAGENDASS Published on 16/10/2023

Hello, if the parcel is damaged, don't hesitate to complain to the carrier when you receive it. A part damaged in transit may not work properly. Best regards

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Ulrich S.

Rating: 1 out of 5

Published on 14/10/2023 à 16h57 following a purchase from 08/10/2023

Order never arrived. No explanation...

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Response from WAGENDASS Published on 16/10/2023

Hello , all our orders are shipped with a tracking number , we answer all messages . Sincerely

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Alain M.

Rating: 4 out of 5

Published on 11/10/2023 à 16h05 following a purchase from 03/10/2023

Parts in conformity just delivery time not indicated at time of order

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Dominique K.

Rating: 1 out of 5

Published on 03/10/2023 à 19h57 following a purchase from 22/09/2023

Ordered a starter motor with dimensions in line with their advertisement, but the starter motor arrived 4 cm longer and did not fit into the available space. After contact, it would appear that the manufacturer has modified its production and the dimensions of the part BUT Wagendass has not seen fit to modify its sales advertisement! This is deceptive merchandising bordering on dishonesty, and should be reported to the Fraud Office at https://signal.conso.gouv.fr/en.

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Response from WAGENDASS Published on 04/10/2023

Hello, there was indeed a typing error in the description, directly corrected following your call, we also immediately sent you a return slip, your comment insinuating that we voluntarily commit this error is dishonest, what governs our action is well since 40 years to satisfy our customers thanks to our product sheets among the most detailed. Wishing you a good day wagendass

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Mathieu L.

Rating: 4 out of 5

Published on 03/10/2023 à 07h46 following a purchase from 20/09/2023

Very good site

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Abdesselam H.

Rating: 4 out of 5

Published on 03/10/2023 à 07h39 following a purchase from 20/09/2023

C very good

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Pascal B.

Rating: 1 out of 5

Published on 01/10/2023 à 21h28 following a purchase from 24/09/2023

Due to non-conformity of products i with the carbu entered

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Response from WAGENDASS Published on 02/10/2023

Hello, we have been selling this kit for 40 years for this carburetor without any problem of correspondence of parts, it is necessary to check the complete reference of the carburetor to avoid any error. cordially

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Alex G.

Rating: 4 out of 5

Published on 27/09/2023 à 14h51 following a purchase from 22/09/2023

very good

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Stephane B.

Rating: 4 out of 5

Published on 03/09/2023 à 18h00 following a purchase from 29/08/2023

Very serious

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François M.

Rating: 4 out of 5

Published on 01/09/2023 à 12h38 following a purchase from 21/08/2023

Fast and professional. I recommend this site for ordering useful parts.

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Jean-Marc L.

Rating: 3 out of 5

Published on 28/08/2023 à 19h33 following a purchase from 22/08/2023

The product was in conformity with the order, it left the same day. Unfortunately Chronopost took 4 days to deliver with a lot of lame excuses!!!! TNT is one of the most efficient for parcels under 30kg. Too bad for this missed delivery which spoils the service rendered. In spite of everything, our complaint by telephone was treated immediately with a Chronopost reminder which delivered this day. NB: a telephone on the site would be welcome.

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Thierry S.

Rating: 4 out of 5

Published on 27/08/2023 à 22h10 following a purchase from 14/08/2023

Responsive and professional

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Alain D.

Rating: 4 out of 5

Published on 27/08/2023 à 14h27 following a purchase from 20/08/2023

Very fast in preparation (except for the 2nd bearing, too fast) For delivery bug Chronopost, package delayed one day, happy anyway! no problem

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Patrice M.

Rating: 3 out of 5

Published on 26/08/2023 à 17h02 following a purchase from 17/08/2023

bonjour, The service is satisfactory but the order preparation takes a little time before shipping.

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Jean-Nicolas B.

Rating: 1 out of 5

Published on 22/08/2023 à 10h29 following a purchase from 11/08/2023

Return service at buyer's expense and they deduct handling and restocking fees .... In my case, the pouch is missing a gasket, so it's an expensive return for nothing!
This should be mentioned on the item in question.

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Response from WAGENDASS Published on 22/08/2023

Hello , we have taken the trouble to make a real photo of each pouch , so you have a clear visual of the contents , whose base gaskets are included but if you were looking for the shim it is not there , your remark is unfounded , it is good to look at what you order here it is very easy , just look at the photo . cordialement

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Jean G.

Rating: 3 out of 5

Published on 20/08/2023 à 06h53 following a purchase from 11/08/2023

WELCOME on the phone: I almost felt like a nuisance. I received the product but it wasn't installed yet.

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Response from WAGENDASS Published on 20/08/2023

Hello , Our telephone service is at your disposal with the greatest pleasure cordially

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Georges L.

Rating: 4 out of 5

Published on 16/08/2023 à 18h44 following a purchase from 27/07/2023

Perfect communication and response time. Delivery time despite a surcharge that was not met.

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Dominique O.

Rating: 4 out of 5

Published on 14/08/2023 à 00h30 following a purchase from 08/08/2023

top delivery speed

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Benjamin V.

Rating: 3 out of 5

Published on 13/08/2023 à 13h01 following a purchase from 17/07/2023

Fast, but there must be a line I didn't read in the sales conditions.
A diagnosis must first have been carried out by a professional on a test bench before the warranty is covered.

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Response from WAGENDASS Published on 13/08/2023

Hello , the warranty procedure is as follows , you must return the starter with the warranty request duly completed with the reference of the old starter and a copy of the invoice , on receipt it is returned to the manufacturer who will test it , if the warranty is proven you will receive reimbursement of the starter , here is the link to the warranty request . in any case a test bench must be made by a professional before sending Cordially

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Cedric L.

Rating: 1 out of 5

Published on 09/08/2023 à 19h15 following a purchase from 01/08/2023

Ordered a starter to replace a Lucas 26133 on a tractor. Item not at all compatible so sent back immediately.
Result: no starter and 50€ lost.

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JOEL C.

Rating: 1 out of 5

Published on 09/08/2023 à 17h34 following a purchase from 03/08/2023

Pay for delivery in 24/48 and be delivered 4 days later continue to work with Chronopost you will lose customers when the site a disaster to flee

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Kevin L.

Rating: 4 out of 5

Published on 07/08/2023 à 08h09 following a purchase from 29/07/2023

Easy ordering on the site, fast parcel delivery

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gerard H.

Rating: 4 out of 5

Published on 05/08/2023 à 18h54 following a purchase from 31/07/2023

following a request I made to know if I could fit the w111766 starter to replace a hitachi s114682? but I'm still waiting for a reply.

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Gilbert H.

Rating: 2 out of 5

Published on 01/08/2023 à 19h34 following a purchase from 25/07/2023

The starter worked once with a noise of iron and then nothing. OUT OF ORDER. I was reimbursed for the price of the starter, but not for the return postage, i.e. about 30 euros. Not being responsible for the poor quality of the starter, this is expensive for a single start. I'm going to contact customer service about this, as I don't see why I should have to pay the return postage for a new but faulty starter.

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Johnny R.

Rating: 4 out of 5

Published on 24/07/2023 à 09h57 following a purchase from 18/07/2023

order processed quickly

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Robert D.

Rating: 1 out of 5

Published on 23/07/2023 à 19h57 following a purchase from 17/07/2023

Model recommended for my vehicle and once received, does not fit. return at my expense and financial loss supposedly for verification.....

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Response from WAGENDASS Published on 24/07/2023

Hello , the model is recommended as a replacement for the references listed in the advertisements , when you called we asked you for your reference or information on your starter , you did not have any , so it is not possible to order a starter , we provide as much information as possible but can do nothing when the order is made at random , without any prior verification of the correct correspondence with the references provided in the description. cordially

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Laurent N.

Rating: 3 out of 5

Published on 22/07/2023 à 21h07 following a purchase from 10/07/2023

Package arrived late

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Dominique T.

Rating: 3 out of 5

Published on 22/07/2023 à 10h30 following a purchase from 11/07/2023

I haven't explored it

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JOEL M.

Rating: 4 out of 5

Published on 17/07/2023 à 16h25 following a purchase from 12/07/2023

WELL

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Guillermo S.

Rating: 1 out of 5

Published on 16/07/2023 à 16h22 following a purchase from 11/07/2023

We ordered a starter with a specific code. They sent me another that said it was compatible. Except it's longer than the original. So it doesn't fit.

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José A.

Rating: 4 out of 5

Published on 16/07/2023 à 11h12 following a purchase from 04/07/2023

Exactly the right product.

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Aldo B.

Rating: 4 out of 5

Published on 14/07/2023 à 10h50 following a purchase from 30/06/2023

Fine

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Dominique R.

Rating: 4 out of 5

Published on 07/07/2023 à 23h31 following a purchase from 13/06/2023

A good site with lots of products in stock

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