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P
Rating: 3 out of 5
I'll get back to you as soon as I've received a reply to my 06 courant request. Thank you.
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Customer reviews of WAGENDASS
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 8 115 published reviews
Summary of reviews
The online store "WAGENDASS" is praised for its exceptionally fast delivery, with many customers noting that their orders arrived promptly, often earlier than expected. The packaging of products is consistently described as careful and secure, ensuring items arrive in perfect condition. Customers frequently highlight the professionalism and responsiveness of the service, appreciating clear communication regarding order processing and tracking details.
Reviews 1 and 3 stars
Reset filtersS
Rating: 3 out of 5
The site is good, but they need to specify whether the products are Made in Germany or OEM ???? Thanks
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P
Rating: 3 out of 5
a little long on delivery
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G
Rating: 1 out of 5
Il prodotto ricevuto non ha le misure descritte nella scheda tecnica sul sito e non ho ancora ricevuto risposta a seguito della segnalazione del problema
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Response from WAGENDASS
Hello, after verifying that the starter motor sent is the right one, what is your reference of the old starter motor to verify that it is the right match. Thank you
F
Rating: 3 out of 5
Bonjour, je trouve les frais de port très élevé, s'ils auraient été moins élevé j'aurais pris plus d'articles bien à vous
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G
Rating: 3 out of 5
This is the second time I've ordered from Wagendass and I've been very satisfied with the quality of the parts and the service, but I really have to stop delivery with CHRONOPOST, which is completely lacking in seriousness. After a 1st day delay, this is the 2nd time they've postponed delivery for supposedly "Prolonged absence of the recipient" when it's done in a Super-U that stays open all day! Who are they kidding? I paid a fast delivery supplement for nothing!
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J
Rating: 3 out of 5
carrier tracking: the parcel was dropped off at a neighbor's house without leaving a message. I wasted several days looking for the parcel until the neighbor showed up.
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Response from WAGENDASS
Hello , we are sorry for the bad service of the carrier , as you know it well we are not this last and do not have the hand on the parcel when it is between the services of the carrier cordially
J
Rating: 1 out of 5
not contant at all starter held about 10 start and demented plates are broken junk
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Response from WAGENDASS
Hello, if you have encountered a problem with the part, you can use the warranty procedure as indicated at the time of purchase. Have a nice day.
C
Rating: 1 out of 5
Very bad packaging hs product
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Response from WAGENDASS
Hello, you contacted us about this after opening the box, which showed no sign of damage, and on the phone you said that the alternator was wrapped in bubble wrap. We immediately offered to return it, as it may have been damaged during packing at the factory. Best regards
R
Rating: 3 out of 5
Trustworthy site, but delivery always takes longer than expected...
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P
Rating: 1 out of 5
starter not working
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Response from WAGENDASS
Hello , if you encounter a problem with the starter you can follow the warranty procedure that you have seen on our site . Cable
G
Rating: 3 out of 5
ok not very serious i ordered several sets of brooms there are sets of 4 brooms and sets of 2 brooms but never a set of 1 broom?
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A
Rating: 3 out of 5
problem with delivery time parcel lost but recovered 2 days later
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Y
Rating: 1 out of 5
Part received with the piston clevis bent or welded askew. Impossible to reassemble the solenoid, as the body is no longer aligned with the starter fork. I was asked to return a non-compliant item at my own expense, within a standard return period. In a hurry I reassembled the old piston, which is identical in dimensions. No commercial gesture for the same brand and ref, sold for 20 euros less on EBAY, look for the error... The stock yes, the price no, the quality to flee.
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Response from WAGENDASS
Hello, we replied this Saturday afternoon, enclosing a return slip by e-mail (Saturday 03/02 at 2:40 pm) and offering to send you a new part.we can't do better in terms of response, your message is misleading and very dishonest. For your information, we do not sell this part on ebay, and the part purchased on our site is in the original Iskra brand. After checking, the parts found on this type of market place are in generic brands. Wishing you a good day
J
Rating: 1 out of 5
Starter received does not correspond to my order, €15 non-refunded return postage, site to be avoided.
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Response from WAGENDASS
Hello , you bought a starter which replaces the reference S114-230 you received the model w112674 on our site which replaces your reference , we can note that all customer reviews on this model are very good , we have also refunded the full order . Sincerely
L
Rating: 1 out of 5
Fake and cheap car parts made in Poland, with 300€ , no good !!
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Response from WAGENDASS
Dear customer, this alternator is a new Valéo as indicated on the site. We have even sent you all the supplier's instructions following your request. Sincerely
B
Rating: 1 out of 5
bad packaging and tried to blame it on me also lost some return money because of dirty finger marks,it's off a tractor not a TV. Also I lost return money because of a late return ,that was due to instructions for returns being in French
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L
Rating: 3 out of 5
Delivery time of 6 days, including 4 working days, which is a bit long. No delivery notice was given of the day and time of the delivery. The DPD relay in Spain (SEUR) is a bad deliverer.
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D
Rating: 3 out of 5
Lack of specifications on parts (see fakes)
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E
Rating: 1 out of 5
The relay is bigger than the original one and doesn't fit in my honda civic bsi.
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Response from WAGENDASS
Hello , it is important to use the original part number , which is not in your comment , in order to have the right part correspondence Wishing you a good day
G
Rating: 3 out of 5
Fast and good value for money
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T
Rating: 3 out of 5
everything was fine except for the needle cage, which had the wrong inside diameter! as a result, assembly was impossible.
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J
Rating: 1 out of 5
part received very quickly but damaged, probably following delivery, then assembled the same day and broken down the next day and complicated to return my view once. basically not expensive but not professional.
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Response from WAGENDASS
Hello, if the parcel is damaged, don't hesitate to complain to the carrier when you receive it. A part damaged in transit may not work properly. Best regards
U
Rating: 1 out of 5
Order never arrived. No explanation...
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Response from WAGENDASS
Hello , all our orders are shipped with a tracking number , we answer all messages . Sincerely
D
Rating: 1 out of 5
Ordered a starter motor with dimensions in line with their advertisement, but the starter motor arrived 4 cm longer and did not fit into the available space. After contact, it would appear that the manufacturer has modified its production and the dimensions of the part BUT Wagendass has not seen fit to modify its sales advertisement! This is deceptive merchandising bordering on dishonesty, and should be reported to the Fraud Office at https://signal.conso.gouv.fr/en.
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Response from WAGENDASS
Hello, there was indeed a typing error in the description, directly corrected following your call, we also immediately sent you a return slip, your comment insinuating that we voluntarily commit this error is dishonest, what governs our action is well since 40 years to satisfy our customers thanks to our product sheets among the most detailed. Wishing you a good day wagendass
P
Rating: 1 out of 5
Due to non-conformity of products i with the carbu entered
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Response from WAGENDASS
Hello, we have been selling this kit for 40 years for this carburetor without any problem of correspondence of parts, it is necessary to check the complete reference of the carburetor to avoid any error. cordially
J
Rating: 3 out of 5
The product was in conformity with the order, it left the same day. Unfortunately Chronopost took 4 days to deliver with a lot of lame excuses!!!! TNT is one of the most efficient for parcels under 30kg. Too bad for this missed delivery which spoils the service rendered. In spite of everything, our complaint by telephone was treated immediately with a Chronopost reminder which delivered this day. NB: a telephone on the site would be welcome.
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P
Rating: 3 out of 5
bonjour, The service is satisfactory but the order preparation takes a little time before shipping.
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J
Rating: 1 out of 5
Return service at buyer's expense and they deduct handling and restocking fees .... In my case, the pouch is missing a gasket, so it's an expensive return for nothing!
This should be mentioned on the item in question.
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This should be mentioned on the item in question.
Response from WAGENDASS
Hello , we have taken the trouble to make a real photo of each pouch , so you have a clear visual of the contents , whose base gaskets are included but if you were looking for the shim it is not there , your remark is unfounded , it is good to look at what you order here it is very easy , just look at the photo . cordialement
J
Rating: 3 out of 5
WELCOME on the phone: I almost felt like a nuisance. I received the product but it wasn't installed yet.
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Response from WAGENDASS
Hello , Our telephone service is at your disposal with the greatest pleasure cordially
B
Rating: 3 out of 5
Fast, but there must be a line I didn't read in the sales conditions.
A diagnosis must first have been carried out by a professional on a test bench before the warranty is covered.
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A diagnosis must first have been carried out by a professional on a test bench before the warranty is covered.
Response from WAGENDASS
Hello , the warranty procedure is as follows , you must return the starter with the warranty request duly completed with the reference of the old starter and a copy of the invoice , on receipt it is returned to the manufacturer who will test it , if the warranty is proven you will receive reimbursement of the starter , here is the link to the warranty request . in any case a test bench must be made by a professional before sending Cordially
C
Rating: 1 out of 5
Ordered a starter to replace a Lucas 26133 on a tractor. Item not at all compatible so sent back immediately.
Result: no starter and 50€ lost.
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Result: no starter and 50€ lost.
J
Rating: 1 out of 5
Pay for delivery in 24/48 and be delivered 4 days later continue to work with Chronopost you will lose customers when the site a disaster to flee
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R
Rating: 1 out of 5
Model recommended for my vehicle and once received, does not fit. return at my expense and financial loss supposedly for verification.....
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Response from WAGENDASS
Hello , the model is recommended as a replacement for the references listed in the advertisements , when you called we asked you for your reference or information on your starter , you did not have any , so it is not possible to order a starter , we provide as much information as possible but can do nothing when the order is made at random , without any prior verification of the correct correspondence with the references provided in the description. cordially
L
Rating: 3 out of 5
Package arrived late
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D
Rating: 3 out of 5
I haven't explored it
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G
Rating: 1 out of 5
We ordered a starter with a specific code. They sent me another that said it was compatible. Except it's longer than the original. So it doesn't fit.
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J
Rating: 3 out of 5
You ask me to choose the type of shipment, but you don't mention that it will cost an extra €10 !!!!!!
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Y
Rating: 1 out of 5
The needle is not the same as the original one. It is slightly longer
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B
Rating: 1 out of 5
Product description misleading I thought the product was a different brand ie original
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Response from WAGENDASS
Hello , it is clearly specified in our ads if the model is original or generic brand , it is important to read the full description of a product before purchase. Sincerely