The online store "WAGENDASS" is praised for its exceptionally fast delivery, with many customers noting that their orders arrived promptly, often earlier than expected. The packaging of products is consistently described as careful and secure, ensuring items arrive in perfect condition. Customers frequently highlight the professionalism and responsiveness of the service, appreciating clear communication regarding order processing and tracking details.
Over 4 Weeks waiting for my package. still not delivered to date. Is really urgent and important!
I will not order from you again, it was the last time! I still haven't received the new alternator! why do you take DPD??? Here in Germany are the worst parcel service ever!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2022
I thought I had ordered the right part, but I didn't.
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Response from WAGENDASS
Hello, in the absence of a reference, it is important to check before purchasing. cordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2022
sistema di traduzione molto scadente, il pacco non è ancora arrivato e chiedete un giudizio? Quando arriva il mio pacco già pagato?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2022
WAGENDASS MINABLE: that this arbitrary flat-rate deduction from my refund following the return of a new and intact carburettor gasket pocket, but which did not comply with my request, with no stock available to supply the correct corresponding model.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2022
PART ORDERED WITH REFERENCE OF THE OLD PART, BUT DESPITE EVERYTHING DOES NOT MATCH. THE BODY IS THE RIGHT ONE, BUT THE DRIVE PINION IS WRONG.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2022
The alternator burned out in 10km. It could have set fire to a 1968 Cadillac convertible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2022
Part does not correspond to what was indicated.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2022
Fast delivery but no communication Site navigation deplorable having to turn the screen all the time because you don't have all the functions
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2022
.....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2022
we do not receive the item ordered and prefer to send an unknown game and especially for the same price without warning before this change....I DO NOT RECOMMEND
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2022
Unsympathetic customer service that only responds after a reminder and offers no solution.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2022
I still haven't received anything, very disappointed.
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Response from WAGENDASS
Hello , you ordered on 01/03 at 18h11 , it left our premises on 02/03 at 8h18 , you received a tracking number from the post office , we have made a request to the post office , you entered the wrong address " Dominique picard 12 rue de la marjolaine 30230 paris " which generated the problem , we have sent them your correct address , be careful to check the details you provide ordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2022
Despite the right reference it's not the right piece
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2021
Non-compliant starter, adaptable to fit with the old starter, I would not recommend this site to anyone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2021
complicates
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/09/2021
Product received does not correspond to the order...seller's error, but it's the buyer who pays the shipping costs (26,00€)...a shame! No discussion possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2021
I received the part but it turns out that it's not the fault. You refuse to take the part back because it was fitted for a minute, taking every precaution not to damage it. This is not a commercial gesture on your part; I'm very disappointed.
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Response from WAGENDASS
Hello, as you have read in our terms and conditions before purchase, the parts can be returned but new and not assembled, it goes without saying that any assembled part can not be taken back. this one out of respect for other customers could not be put back for sale.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2021
A company that does not question itself. Does not seek customer satisfaction. Unpleasant (electronic) correspondence. Reshipment costs always at customer's expense. Sales are not for her. A change of career seems inevitable.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2021
i only received my order on wednesday april 14th by chronopost instead of saturday 10th.
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Response from WAGENDASS
Hello , we are sorry for the time taken by chronopost to deliver your parcel but once the parcel has been passed on to the delivery service we no longer have control over it cordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2021
I ordered a 147.5 nozzle which is actually 150, I'm disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2021
I didn't pay the right amount to send it back and I was reimbursed €25 on the invoice, so I lost €45 for nothing. Not serious.
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Response from WAGENDASS
Hello , we accept returns in case of customer error without any problem but the products must be returned new and without traces of assembly , which was not the case of your return , we have however accepted as a commercial gesture your return , we are surprised by your message. cordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/09/2020
Sender who does not assume responsibility for meeting delivery deadlines. To be avoided!
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Response from WAGENDASS
Hello, you made an order for Mayotte, the delivery time depends on the treatment by the postal services which are about 1 month currently for your special destination, which was your case. cordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2020
Dishonest. After advice wrong part sent. No return possible.
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Response from WAGENDASS
Hello, you have contacted us following an error on your part having ordered the wrong part number, you have assembled this part so in accordance with our GTC we do not take it back, only new and unassembled parts are taken back. cordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2020
I left a message on Friday with my telephone number. No call back
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Response from WAGENDASS
Hello, all my messages are consulted and answered according to the activity. cordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2020
The part does not conform to the reference. Very complicated dialogue with caller. Does not recognize that the part is not the right one. Do not recommend.
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Response from WAGENDASS
Hello, thank you for your feedback.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2019
Product failed 2 starters in 2 months
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Response from WAGENDASS
Hello, if you have encountered a problem with an item, please do not hesitate to contact us. We have had no feedback from you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2019
Damaged product that I was only able to see once unpacked, carrier via parcel relay who didn't want to know anything, Wagendass service available but very unpleasant. And above all, the reference given for the equivalent material was wrong! The part I ordered is not compatible, yet is sold as such. In short... this site is to be avoided!
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Response from WAGENDASS
Hello , we are sorry for this inconvenience , the products are controlled before sending . very cordially
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2019
Very disappointed the part does not correspond to the proposed model
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Response from WAGENDASS
Hello, the starter corresponds to the Valéo D6RA75 model and is fully compliant. It is important to check the correspondence with the part number of your old starter.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/04/2019
Wrong picture ref bizar
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Response from WAGENDASS
Hello, our sales conditions clearly state that photos are not contractual.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2018
I do not recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2017
not good at all
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