Customer reviews of WAGENDASS

9,7 /10

Based on 8 318 published reviews

5 7 471 90% 4 623 7% 3 110 1% 2 43 1% 1 71 1%

Summary of reviews

WAGENDASS consistently delivers fast delivery and reliable shipping, with many reviews noting quick processing, prompt communication, and packages arriving well packaged and on time. Customers highlight product accuracy and compatibility, with items described as conforming to the original and fitting or working as expected, including components meeting expectations and matching descriptions. The service is described as professional and responsive, with helpful staff, rapid email replies, and a smooth, hassle-free transaction, often followed by recommendations and high willingness to reuse the site. Overall, customers emphasize dependable delivery speed, solid product quality, and strong support from a seriously professional company.

Reviews 2, 3 and 4 stars

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François M.

Published on 01/09/2023 à 12h38 following a purchase from 21/08/2023

Fast and professional. I recommend this site for ordering useful parts.

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Jean-Marc L.

Published on 28/08/2023 à 19h33 following a purchase from 22/08/2023

The product was in conformity with the order, it left the same day. Unfortunately Chronopost took 4 days to deliver with a lot of lame excuses!!!! TNT is one of the most efficient for parcels under 30kg. Too bad for this missed delivery which spoils the service rendered. In spite of everything, our complaint by telephone was treated immediately with a Chronopost reminder which delivered this day. NB: a telephone on the site would be welcome.

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Thierry S.

Published on 27/08/2023 à 22h10 following a purchase from 14/08/2023

Responsive and professional

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Alain D.

Published on 27/08/2023 à 14h27 following a purchase from 20/08/2023

Very fast in preparation (except for the 2nd bearing, too fast) For delivery bug Chronopost, package delayed one day, happy anyway! no problem

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Patrice M.

Published on 26/08/2023 à 17h02 following a purchase from 17/08/2023

bonjour, The service is satisfactory but the order preparation takes a little time before shipping.

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Jean G.

Published on 20/08/2023 à 06h53 following a purchase from 11/08/2023

WELCOME on the phone: I almost felt like a nuisance. I received the product but it wasn't installed yet.

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Response from WAGENDASS Published on 20/08/2023

Hello , Our telephone service is at your disposal with the greatest pleasure cordially

Georges L.

Published on 16/08/2023 à 18h44 following a purchase from 27/07/2023

Perfect communication and response time. Delivery time despite a surcharge that was not met.

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Dominique O.

Published on 14/08/2023 à 00h30 following a purchase from 08/08/2023

top delivery speed

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Benjamin V.

Published on 13/08/2023 à 13h01 following a purchase from 17/07/2023

Fast, but there must be a line I didn't read in the sales conditions.
A diagnosis must first have been carried out by a professional on a test bench before the warranty is covered.

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Response from WAGENDASS Published on 13/08/2023

Hello , the warranty procedure is as follows , you must return the starter with the warranty request duly completed with the reference of the old starter and a copy of the invoice , on receipt it is returned to the manufacturer who will test it , if the warranty is proven you will receive reimbursement of the starter , here is the link to the warranty request . in any case a test bench must be made by a professional before sending Cordially

Kevin L.

Published on 07/08/2023 à 08h09 following a purchase from 29/07/2023

Easy ordering on the site, fast parcel delivery

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Gerard H.

Published on 05/08/2023 à 18h54 following a purchase from 31/07/2023

following a request I made to know if I could fit the w111766 starter to replace a hitachi s114682? but I'm still waiting for a reply.

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Gilbert H.

Published on 01/08/2023 à 19h34 following a purchase from 25/07/2023

The starter worked once with a noise of iron and then nothing. OUT OF ORDER. I was reimbursed for the price of the starter, but not for the return postage, i.e. about 30 euros. Not being responsible for the poor quality of the starter, this is expensive for a single start. I'm going to contact customer service about this, as I don't see why I should have to pay the return postage for a new but faulty starter.

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Johnny R.

Published on 24/07/2023 à 09h57 following a purchase from 18/07/2023

order processed quickly

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Laurent N.

Published on 22/07/2023 à 21h07 following a purchase from 10/07/2023

Package arrived late

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Dominique T.

Published on 22/07/2023 à 10h30 following a purchase from 11/07/2023

I haven't explored it

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Joel M.

Published on 17/07/2023 à 16h25 following a purchase from 12/07/2023

WELL

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José A.

Published on 16/07/2023 à 11h12 following a purchase from 04/07/2023

Exactly the right product.

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Aldo B.

Published on 14/07/2023 à 10h50 following a purchase from 30/06/2023

Fine

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Dominique R.

Published on 07/07/2023 à 23h31 following a purchase from 13/06/2023

A good site with lots of products in stock

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Jean Clauderejane B.

Published on 04/07/2023 à 19h28 following a purchase from 28/06/2023

You ask me to choose the type of shipment, but you don't mention that it will cost an extra €10 !!!!!!

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Jean-Patrick M.

Published on 27/06/2023 à 10h08 following a purchase from 16/06/2023

Good.

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Jan R.

Published on 26/06/2023 à 14h14 following a purchase from 12/06/2023

lack of precision on spares

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Brigitta S.

Published on 05/06/2023 à 22h12 following a purchase from 30/05/2023

Zending moeilijk te volgen. Goed produkt aan goede prijs

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Harry G.

Published on 05/06/2023 à 18h11 following a purchase from 21/05/2023

OK good

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Xavier C.

Published on 03/06/2023 à 11h53 following a purchase from 15/05/2023

Following receipt of my parcel I made a request via the website to customer service. I'm still waiting for a reply from them.

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Response from WAGENDASS Published on 03/06/2023

Hello, all messages are processed within two business days, remember to check your spam cordially

Bille C.

Published on 03/06/2023 à 09h39 following a purchase from 22/05/2023

well

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Jean Marie G.

Published on 02/06/2023 à 09h53 following a purchase from 20/05/2023

user-friendly clear

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Frederic G.

Published on 21/05/2023 à 10h50 following a purchase from 09/05/2023

All went well, order delivered in 4 days. I haven't fitted the alternator yet, but it matches the part I ordered.

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Stéphane P.

Published on 19/05/2023 à 22h02 following a purchase from 08/05/2023

Delivery in 5 days instead of the 48h indicated otherwise nothing to say for the rest everything is compliant

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Birger K.

Published on 16/05/2023 à 13h14 following a purchase from 05/05/2023

Fast delivery. Unfortunately communication langsamer is only France.

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Laurent G.

Published on 09/05/2023 à 16h16 following a purchase from 28/04/2023

Compliant parcel received very quickly

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Acheteur Vérifié

Published on 05/05/2023 à 13h01 following a purchase from 13/04/2023

The site is easy to read and intuitive.

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Acheteur Vérifié

Published on 27/04/2023 à 10h59 following a purchase from 19/04/2023

O processo de compra e expedição foi super rápido, mas no site da transportadora não existe movimentos desde o dia seguinte à compra, fiz outra compra noutro site da concorrência também em frança, paguei exactamente o mesmo pelo transporte, comprei no dia seguinte à compra na vossa loja, e já recebi a encomenda em casa!!! Resumindo, bom atendimento na loja, péssimo serviço de entrega!!!

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Response from WAGENDASS Published on 27/04/2023

Hello , concerning the preparation of order which depends on us , we thank you to have underlined efficiency of our services , concerning the carrier we are sorry for their slowness but that does not depend on our services but in this case here of the postal service. cordialement

Acheteur Vérifié

Published on 17/04/2023 à 19h46 following a purchase from 12/04/2023

A certain amount of vagueness about the origin of the parts, as is the case with many sites... As for the rest, nothing to say, it's fine.

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Acheteur Vérifié

Published on 11/04/2023 à 22h31 following a purchase from 27/03/2023

Delivery nikel

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Acheteur Vérifié

Published on 08/04/2023 à 14h40 following a purchase from 01/04/2023

The envelope could have used a little more protection. Otherwise impeccable: price, product, delivery times.

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Acheteur Vérifié

Published on 02/04/2023 à 12h00 following a purchase from 21/03/2023

Very fast shipping. Parts as ordered. 4 stars only because I sent a message to the sales department for information and never got a reply. Too bad...

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Acheteur Vérifié

Published on 28/03/2023 à 12h20 following a purchase from 21/03/2023

The problem is that I have asked for details such as certain dimensions to date still no response too bad. Otherwise for the purchase and delivery it was done normally.

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Acheteur Vérifié

Published on 25/03/2023 à 18h09 following a purchase from 17/03/2023

Site o.k.

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Acheteur Vérifié

Published on 22/03/2023 à 14h35 following a purchase from 13/03/2023

site offering a good description of the products - delivery within the agreed timeframe - a good service.

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