Customer reviews of WAGENDASS

good value for money

not easy to find the right alternator for your vehicle

deadline met

Material conforms

good.easy search on the site. correct price.

I'm glad I got a quick starter

Good coordination, advice on choice and deadlines.

I'd read some mega-positive comments about the team, so I contacted them, figuring they'd be up to the task. After a very detailed email about the specifications of my research, I got a "we can't guarantee that it will work". The part I ordered left the next day, arrived the day after by Chronopost, and corresponded to my expectations (repairing the alternator of a 28-year-old American motorhome). So I made the right choice in this jungle... I really like their site, which allows technical people to cross-reference information on their products (alternator regulator), but I would have loved to have received a phone call or to have had someone show me that they were interested in my problem. Next time... I never give my opinion, but here's a good slice of bread that I hope will help you. Site recommended with eyes closed all the same!

It's a pity I couldn't get someone to advise me. Same anonymity as when ordering on Amazon.
I know the seriousness of WAGENDASS that's why I still ordered online, I am a "small" occasional customer. I hope that for the "big" customers WAGENDASS is more attentive.
Be careful, excessive dematerialization is not all good.

The length of the central axis is at least 1mm longer than that of the assembled part.

Product as described and correct for the carburettor. Very satisfied with the part. However, the high shipping costs for this very small part to Reunion Island (more expensive than the part itself).

very good and fast

Deadlines announced on the website and by telephone were not met.

Nickel parts

No worries except for the lack of an invoice

Fine, just a little mix-up with the wrong parcel tracking number.

On this site, you'll find current and not-so-common old parts of the highest quality at a very fair price.

Good product visibility - fast delivery! Perhaps you should be more specific in the articles with more specific references.

This time the delay was very long to receive the item ordered, however I thank you for your speedy refund.

Device received on time

Lacks a bit of information on the parts, but not bad nonetheless.

Following receipt of my order for the starter, I called your services.
The person I spoke to on the phone should be a little more attentive to the customer and a lot less certain about things.... Not very emphatic: he could do with some training... a little less aggressiveness would be appreciated.

Marchandiese not collected

just a delivery announced on 13 07 which finally took place on 15 07

Approximate part in terms of machining. Fixing axes +/- 3 cms off-set from original model. Intense modifications with machining of parts on demand for possible adaptation. Not recommended for amateurs or average mechanics.

Sober easy clear simple website Quick and easy ordering

Very good speed and good site

if the site is clear, the part ordered is faulty and the delivery time not respected (chronopost, high price), for which wagendass is not responsible; but my vehicle remains broken down, and I need it!

Very good nothing to complain delivery time a little long

I'm very pleased with your speed, but I have a question concerning my call to identify the part I wanted. Another person interfered with my call to an advisor and wanted me to go through your site. Am I to understand that telephone calls bother you?

ras.

My order arrived safely. In the package, very, very vague English instructions, connector diagram not usable, machine translation... request for advice by message, can't help... Well...

Fast and compliant

I haven't tested the products yet.

Very good responsiveness after ordering

Solenoid Search: This note reflects the response given to my request for information and ordering assistance. I sent a 1st email explaining that the references of my starter did not correspond to anything in your database. I attached all the available information + the dimensions of my starter + solenoid..thinking that your company, faithful to its declarations (on your site)... would provide me with help... I didn't even look at my attachments... sending the photo of the engraving on the starter motor (Bosch), didn't elicit any reaction from customer service... After much research, I decided to order a solenoid that I thought would be usable. ( Between you and me, your technical doc is a mess...half the dimensions are missing or don't apply to the product. The order was processed very quickly, receipt was prompt and the product conformed. From this point of view, nothing to say. Very good seller. Having finally found from Bosch Hungary (one of your suppliers?) the secret of my reference with its equivalent starting with the famous 000, I placed an order for another Solenoid...which I installed on my second starter. So, to sum up, you pride yourself on being able to find a solution, even if our devices are old and unidentifiable, in fact, this is not the case. Finally, your customer service has no consideration for the "Customer" with you, it's move along, there's nothing to see. If the person who replied to me had taken the time to look at the documents I sent him, he would have offered the first solenoid I ordered and would have made a happy customer...instead of the laconic "this model is unknown to us and after research with our suppliers" So, to conclude, remove from your site any reference to helping your customers.

Faulty part

Fast and efficient delivery, nothing to complain about, it's great!

I think it's good.

Very good