★★★★★
based on 429 reviews published
Latest neutral customer reviews
I ordered a total of three items, but only received two
La livraison de ma dernière commande était parfaite. If you like, please pay attention to the quality of the merchandise. Two tea boxes were slightly damaged, a wooden tea caddy (Hakone Yosegi brand) was seriously damaged. A bolt in silver was slightly broken. Next time, I will return it.
We apologize for the inconvenience caused by the condition of your orders. We have taken note of your comments on the quality of the goods and we are committed to improving our packaging process to ensure the safety of the items on delivery. It's a pity, you should have sent us an e-mail with a photo so that we could find a solution together. Best regards.
I didn't receive any information about the delivery.
The boxes do not contain 200g of tea but rather 150g
No distinction between high and low socks.
The item purchased was not as described on the website. There was no mention that this fabric was embossed, which made it useless for my project. Even the colors are very different from what is shown in the picture. I was very disappointed, the fabric being quite expensive as well. I can't trust your descriptions anymore.
Very expensive for the quality and especially for the finish of the shoes. the glue exceeds all around on the tops of the soles not super pretty 🙁 top
Description of the sizes, to specify
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Disappointing belt, very narrow but especially too short to tie it in the traditional way. In short, unusable.
The teapot was in promotion because of a default. Only there were two defaults. One was not mentioned. After complaint I was told that the 2 defaults were mentioned.
Nice quality and cut but the patterns of the men's yukatas lack sobriety, dragons or Japanese characters for example are funny but it really lacks class, only 2 or 3 yukatas with small patterns or plain are chic. Women are definitely condemned to flowers. It's a pity, the cut of a yukata is really very "classy" but the fabric designs don't follow.
At Christmas time improve your packaging the kimono is in a plastic bag which makes the gift mediocre The prestige is not there despite the price Is not yet back on the kimono because it will be offered o At Christmas Mrs maufroid