Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello, I am contacting you regarding my order. When I made my purchase, I paid extra fees for home delivery. However, I see that my package was ultimately delivered to a pickup point, which is not the delivery method I chose and paid for.
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Response from Wesco
Hello,
We sincerely apologize for this disregard of your chosen delivery method and for the inconvenience caused.
You paid for a home service and it is not normal that your package was dropped off at a pickup point without your consent. A commercial gesture will be made to compensate for this shortcoming.
Have a nice day
A
Amicale A.
Rating: 1 out of 5
following a purchase from 04/09/2026
Order deadlines not respected, putting our service in difficulty.
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Response from Wesco
Hello,
We sincerely apologize for this delivery delay and for the organizational difficulties it has caused within your service. We fully understand the impact that such a delay can have on your daily life.
This delay is directly related to supply constraints on the affected products, which unfortunately delayed the preparation of your order.
We hope that despite this inconvenience, you will trust Wesco again for your future purchases.
Have a nice day
C
Claire M.
Rating: 1 out of 5
following a purchase from 10/09/2026
Package not shipped 4 days after the order, it's just a notebook. I will not order again and I will return the order if it ever arrives because I managed otherwise.
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the shipping delay of your order.
We want to assure you that our delivery times are always communicated transparently from the validation of your purchase and are included in your order confirmation. Your package containing the notebook is currently being handled and is on its way via Colissimo.
If you wish to return this product as soon as you receive it as you indicate, we invite you to register your return request via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
A
Alsh Lou Loubatou -.
Rating: 1 out of 5
following a purchase from 21/08/2026
Damaged table
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry to learn that your table arrived damaged.
Your request has been processed by our after-sales service. A new table top is being sent to you to replace the damaged item as soon as possible.
Have a nice day
A
Animation Cosines -.
Rating: 1 out of 5
following a purchase from 06/08/2026
Chaos at the post office regarding the package not fitting in the mailbox because the package was damaged by the carrier. The poorly executed package: 5l can in a large box 75 cm high without protection, very poorly executed!
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Response from Wesco
Hello,
We are sincerely sorry to hear about this incident and we completely understand your dissatisfaction with the poor condition of your package upon arrival.
Your comment has been directly forwarded to our logistics department to take the necessary measures for the future.
Have a good day
L
Laetitia T.
Rating: 1 out of 5
following a purchase from 28/08/2026
I requested a delivery date in the proposed time slot and I was not informed that it was delayed by a week... it is because I called several times and sent emails that I got information. This does not allow for any organization and the least one can do is to inform in advance and not at the moment it happens
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Response from Wesco
Hello,
We sincerely regret these organizational difficulties and we fully understand your frustration regarding this delivery delay.
After verification, our services sent you an email as soon as the carrier informed us of the failure of the initial delivery attempt, in order to ensure the follow-up of your file. We are however sorry that this information did not reach you sooner and that you had to contact us several times to obtain these details.
Your comments regarding the lack of communication from the carrier have been forwarded to our logistics department to improve the transmission of alerts.
Have a nice day
M
Mairie D'auriol -.
Rating: 1 out of 5
following a purchase from 24/07/2026
Hello, I am dissatisfied because the package was not delivered on the scheduled date, so no one was present at the school and the delivery was thrown over the gate !!!!!!!!!
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Response from Wesco
Hello,
We sincerely regret this incident and we fully understand your dissatisfaction regarding the delivery delay and the unacceptable conditions of your package's drop-off.
Please know that your comment has been directly forwarded to our transport service to raise the issue with the carrier and to initiate awareness actions.
If you notice any breakage or damaged material as a result of this package being thrown, we invite you to immediately file a complaint using our online form: https://www.wesco.fr/requests/request/search. Our teams will handle your case as soon as possible.
Have a nice day
M
Multi-Accueil De Monségur M.
Rating: 1 out of 5
following a purchase from 24/07/2026
An item was damaged upon receipt
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry that one of your items arrived damaged.
We inform you that a personalized response has been provided by our after-sales service to resolve this situation as quickly as possible.
If you have any further details or documents to send us, you can at any time complete your file via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
C
Crèche Les Lutins -.
Rating: 1 out of 5
following a purchase from 23/07/2026
Incomplete order delivered outside without notice
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Response from Wesco
Hello,
We acknowledge your report regarding the delivery conditions of your order and the apparent absence of certain items.
However, after verification, our information indicates that the entirety of the packages comprising your order has indeed been delivered to you.
If, after checking the contents of all your packages, some products are still missing, we invite you to contact us immediately via the complaint form: https://www.wesco.fr/requests/request/search
Have a nice day
E
Ecole Ste Jeanne Elisabeth -.
Rating: 1 out of 5
following a purchase from 08/07/2026
My package has still not been delivered since 08/24 and was supposed to be represented on 08/28 but supposedly not delivered because the road is inaccessible whereas our road is clear
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Response from Wesco
Hello,
We sincerely regret this delay as well as the inconvenience caused by this unsuccessful delivery attempt.
Following your message, our customer service immediately contacted the carrier to assess the situation. The road being quite passable, the instruction has been given and the delivery of your package is now scheduled for this Monday.
Have a nice day
S
Stephanie C.
Rating: 1 out of 5
following a purchase from 17/08/2026
I did not receive my order
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Response from Wesco
Hello,
We sincerely apologize for the wait and this delivery issue regarding your order.
After checking your file, we inform you that your package is currently being returned to our premises as it was reported damaged during transit.
As soon as it is received in our warehouses, our after-sales service will contact you to proceed with the reshipment of your order in perfect condition.
Have a nice day
P
Pataques -.
Rating: 1 out of 5
following a purchase from 27/07/2026
The package is empty..
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Response from Wesco
Hello,
We are sincerely sorry to read your message and we completely understand your dismay at this empty package.
Your request has been processed by our after-sales service and a replacement product has been sent to you.
We renew our apologies for this inconvenience and thank you for your patience.
Have a nice day
P
Pénélope R.
Rating: 1 out of 5
following a purchase from 07/07/2026
The carrier clearly was not at the right address since he indicated to me by email that he could not make the delivery while we were on site. He returned my order to the sender even though I immediately took the necessary steps with Wesco (as soon as I received the non-delivery email). As a result, my order will likely be delivered at the end of August now..
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry for the difficulties encountered during the delivery of your order. After verification, the carrier informed us that a delivery attempt could not be completed. As this is a school establishment, the order was then automatically returned to our warehouses for storage, according to the procedure in place during the summer period. It will be resent at the end of August to be delivered to you as soon as operations resume. We fully understand your disappointment regarding this situation and apologize for the inconvenience caused. We thank you for your understanding and hope that your order will bring you complete satisfaction upon receipt. Have a nice day.
H
Hélène R.
Rating: 1 out of 5
following a purchase from 23/06/2026
A big delay, a returned package and still not delivered !!
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Response from Wesco
Hello,
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
B
Brigitte B.
Rating: 1 out of 5
following a purchase from 21/06/2026
Very unpleasant delivery person, did not want to pick up the pallets delivered supposedly with a pallet!! torn boxes everywhere I have not yet checked my goods because I am a childminder but I am already very angry so I really hope that the goods will be impeccable, given the state of the boxes I doubt it a lot I will send you the photos as soon as possible.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and we fully understand your anger at the delivery person's attitude and the condition of the received boxes. This type of behavior and service does not reflect at all the quality of service we demand for our customers.
Please know that all information regarding this delivery incident has been immediately forwarded to our transport service so that your comment can be escalated to the concerned provider.
As soon as you have inspected your material, if you notice any damaged or missing products, we invite you to send us your message along with your photos to the address [email protected]. Our teams will do what is necessary to resolve the situation as quickly as possible.
Have a nice day
S
Sandra D.
Rating: 1 out of 5
following a purchase from 10/06/2026
Lack of communication between the delivery person and the Wesco team. Naturally, I will not order other items from you.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and are sorry to read that your delivery experience was so disappointing.
In order for us to understand what happened and improve our services, could you provide us with some details about the problem you encountered?
We invite you to share these details by writing to [email protected].
Have a nice day
S
Stella P.
Rating: 1 out of 5
following a purchase from 07/06/2026
I did not receive the catalog
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Response from Wesco
Hello,
We take good note of your feedback regarding the non-receipt of your catalog.
However, after checking on our side, our information indicates that the shipment and delivery were indeed made to your address. It is possible that a postal delay occurred during the delivery.
Have a nice day
A
Alison P.
Rating: 1 out of 5
following a purchase from 08/06/2026
No The order arrived incomplete, this is the first and last time I start on this site
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Response from Wesco
Hello,
We sincerely regret your disappointment with this first experience and we apologize for this incomplete package.
Please know that your complaint has been taken into account by our teams and we confirm that the missing bottles will be sent to you as soon as possible.
We hope that receiving these items will help regain your trust.
Have a nice day
K
Khadija C.
Rating: 1 out of 5
following a purchase from 25/02/2026
I waited 3 months to receive the package and it is still not available
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely regret the significant wait you have experienced.
After reviewing your file, our information indicates that your order has indeed been delivered, but unfortunately one of the ordered products is no longer available. An email has been sent to confirm the cancellation of this product.
Our customer service is available by email at [email protected] or by phone at 05 49 80 01 66 for any further information.
Have a nice day
C
College Les Fougeres -.
Rating: 1 out of 5
following a purchase from 26/05/2026
your packages arrived shattered with great difficulty in finding all the scattered material
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Response from Wesco
Hello,
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
M
Micro Crèche Les Minis Perles -.
Rating: 1 out of 5
following a purchase from 13/05/2026
2 plates are broken. It's the same every time
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Response from Wesco
Hello,
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been satisfactory.
In order for us to provide you with a quick and appropriate solution, we invite you to make a request by email to our after-sales service at the address [email protected], attaching photos of the plates.
Have a nice day
V
Veronique B.
Rating: 1 out of 5
following a purchase from 10/05/2026
Extremely disappointed The delivery person never showed up at my home. I had to pick up my package at the post office. The latter was open and a good part of the spikes had fallen and were lost. I will not order any more packages if you keep Chronoposte as the delivery service.
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Response from Wesco
Hello,
We are sincerely sorry for this particularly disappointing experience. What you describe does not correspond at all to the quality of service we wish to offer you, both in terms of delivery and the condition of your package.
Please know that we take your feedback very seriously and that we will immediately report this incident to Chronopost. In order to address the missing items and to apologize for this inconvenience, a commercial gesture will be made.
We invite you to contact our customer service by email at [email protected] so that we can finalize this and provide you with a quick solution.
Have a nice day
V
Vania F.
Rating: 1 out of 5
following a purchase from 20/04/2026
I received my damaged package and I am still waiting for a response to change it
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Response from Wesco
Hello and thank you for taking the time to share the situation with us. We are sorry for the problem encountered during delivery and we would like to extend our sincerest apologies. Our customer service is proceeding with a new shipment of the product. We thank you in advance for your patience. We look forward to seeing you again soon on our site. Have a nice day.
J
Johanne P.
Rating: 1 out of 5
following a purchase from 22/04/2026
A defective item. I am waiting for an exchange quickly
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the quality issue encountered. In order to provide you with a solution as soon as possible, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the defective product)? We thank you in advance for these details and hope to have the pleasure of seeing you again soon on our site. Have a nice day
L
Le Bateau De Papier Micro Crèche F.
Rating: 1 out of 5
following a purchase from 04/03/2026
I did not receive one of the items, I ended up canceling this item and I have not yet been refunded
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the inconveniences encountered and we sincerely apologize. After verification, we confirm that the refund has indeed been processed; it should appear in your account in the coming days. We hope that the rest of your order brings you complete satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
N
Nathalie C.
Rating: 1 out of 5
following a purchase from 06/03/2026
Very expensive product Null notice and defective product To be reviewed
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Response from Wesco
Hello and thank you for sharing your feedback. We are sorry that the product does not fully meet your satisfaction and we would like to extend our sincerest apologies. Your complaint is currently being processed by our customer service. We hope to have the opportunity to provide you with a more satisfactory experience on your next purchase. Have a nice day.
M
Maternelle F Deforge -.
Rating: 1 out of 5
following a purchase from 17/11/2025
Order placed on November 17. Arrival in several packages spread over time. Last item just delivered on February 16 without precise information and no commercial gesture.
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We are sorry for this particularly long delivery and we would like to extend our sincerest apologies. Our customer service will contact you very soon to offer you a commercial gesture. We hope to have the opportunity to demonstrate the quality of our service during your next order and to provide you with a fully satisfactory experience. Have a nice day.
N
Notre Dame De La Salette -.
Rating: 1 out of 5
following a purchase from 23/01/2026
As already stated by email and visible in the photos sent: - Deliveries took place multiple times, including one Wednesday (we are a primary school) and not all at once, which implies significant availability to open for the delivery person (always very polite and professional) and a large number of emails to indicate where the different packages were. - One of the packages was re-packaged without us being informed - One of the packages was poorly sealed and was losing parts! We will open all our packages this Monday as a team and will need to check that everything is in good condition. A lot of energy and time wasted for a brand that seemed to be a guarantee of quality. A commercial gesture would be welcome. Ecole Notre Dame de la Salette La Rabatelière
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Response from Wesco
Hello and thank you for taking the time to leave a detailed review. We are sincerely sorry that this delivery experience did not meet your expectations. By default, we ship items as soon as they are available to reduce delays. However, a
C
Céline P.
Rating: 1 out of 5
following a purchase from 30/01/2026
I did not receive the product I ordered and following my complaint, I have not heard back for 1 week.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review. We sincerely apologize for the order preparation error and for our response time. Our customer service has received your complaint and is processing the exchange of the product. We hope to have the pleasure of seeing you again soon on our site to offer you a flawless experience. Have a nice day.
C
Céline M.
Rating: 1 out of 5
following a purchase from 14/01/2026
Hello Madam Sir, I will no longer buy from wesco because of major delivery issues.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
A
Audrey R.
Rating: 1 out of 5
following a purchase from 06/12/2025
Damaged product
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Response from Wesco
Hello and thank you for leaving a review. We are sorry that the product arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the reference, and attaching photos of the concerned product)? We thank you in advance for these details and hope to have the pleasure of providing you with a flawless experience on your next order on our site. Have a nice day.
S
Sarl Babybulle S.
Rating: 1 out of 5
following a purchase from 04/12/2025
DELIVERY TIME MUCH TOO LONG
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
S
Syndicat Intercommunal De -.
Rating: 1 out of 5
following a purchase from 28/11/2025
Delivery time not respected, a lot of delay. Moreover, the order is incomplete 9 bibs instead of 12 ordered, and we were not informed of the modification. Customer service is unreachable by phone. I find that the service has deteriorated a lot in recent years.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
S
Sivom Du Canton De Neuilly -.
Rating: 1 out of 5
following a purchase from 13/01/2026
Error in the order, difficulty in reaching a contact by phone, no response to my emails.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the preparation error and, above all, for our lack of communication. Following your email, your corrected order has been immediately put back into preparation. We sincerely regret not informing you sooner, thus creating legitimate concern. We thank you for your patience and hope to have the opportunity to regain your trust by providing you with a flawless experience during your next visit to our site. Have a nice day.
M
Mam P.
Rating: 1 out of 5
following a purchase from 09/01/2026
Rug received damaged
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the carpet arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching photos of the damaged product). While waiting to receive your elements, we wish you a pleasant day.
M
Marina L.
Rating: 1 out of 5
following a purchase from 07/01/2026
Carrier problem order statue delivered outside the delivery address is a relay point and I never received a code! Where is my order???
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
E
Emilie B.
Rating: 1 out of 5
following a purchase from 03/01/2026
Delivery too long
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
M
Maxime L.
Rating: 1 out of 5
following a purchase from 01/01/2026
Hello, I received a broken order. The chair was in 3 pieces and the pieces were torn apart from each other. I made a complaint to WESCO services.
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation. We are sorry for the delivery issue encountered and we would like to extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the reshipment of a new chair. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day;
M
Mélanie S.
Rating: 1 out of 5
following a purchase from 31/12/2025
Deadline not respected Missed delivery promise on 3 occasions
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Response from Wesco
Hello and thank you for sharing your experience. We sincerely regret that it did not fully satisfy you. After checking, we confirm that your order was indeed delivered within the announced deadlines. However, we are sorry if these deadlines seemed too long to you. We hope you will give us a second chance to provide you with a flawless experience on your next visit. Have a nice day.
E
Ecole Primaire De Mesigny -.
Rating: 1 out of 5
following a purchase from 09/12/2025
Delivery times were not met without prior information.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the shipment of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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