Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello, I am contacting you regarding my order. When I made my purchase, I paid extra fees for home delivery. However, I see that my package was ultimately delivered to a pickup point, which is not the delivery method I chose and paid for.
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Response from Wesco
Hello,
We sincerely apologize for this disregard of your chosen delivery method and for the inconvenience caused.
You paid for a home service and it is not normal that your package was dropped off at a pickup point without your consent. A commercial gesture will be made to compensate for this shortcoming.
Have a nice day
C
Creche Les Lapins Bleus -.
Rating: 2 out of 5
following a purchase from 12/09/2026
I am not satisfied with the ordered furniture. No response from customer service by phone, despite trying to reach them for a week.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction regarding the received furniture as well as the difficulties encountered in reaching our customer service by phone. We fully understand your frustration with this wait.
Rest assured: your complaint has been taken into account by our teams. Your file is being processed and a complete response will be provided to you by tomorrow at the latest in order to find a solution suitable for your situation.
We thank you for your patience and once again apologize for these inconveniences.
Have a nice day
J
Jaumouille S.
Rating: 2 out of 5
following a purchase from 01/09/2026
Order placed without knowing when I will be delivered, no stock available in the entire range, very unfortunate.
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Response from Wesco
Hello,
We understand your disappointment and we sincerely apologize for this lack of information. You should have benefited from clear and detailed tracking of your order's progress to better anticipate its receipt.
This product has been a victim of its success, which has led to a delay in shipping for this range. We deeply regret that you were not informed earlier of this delay.
We confirm that the product is on its way and hope it will bring you full satisfaction.
Have a nice day
C
Ccas Seyssinet-Pariset -.
Rating: 2 out of 5
following a purchase from 07/07/2026
The delay between the order and the receipt of all items is truly absurd.
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Response from Wesco
Hello,
We take note of your comment regarding the delivery time of your order.
After verification, you had chosen a single delivery. Our services thus waited for all your items to be available before proceeding with the shipment, in accordance with the maximum delay announced at the time of your order, which was indeed respected.
We hope that despite this significant delay, you will trust Wesco again for your future purchases.
Have a nice day
A
Amicale A.
Rating: 1 out of 5
following a purchase from 04/09/2026
Order deadlines not respected, putting our service in difficulty.
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Response from Wesco
Hello,
We sincerely apologize for this delivery delay and for the organizational difficulties it has caused within your service. We fully understand the impact that such a delay can have on your daily life.
This delay is directly related to supply constraints on the affected products, which unfortunately delayed the preparation of your order.
We hope that despite this inconvenience, you will trust Wesco again for your future purchases.
Have a nice day
C
Claire M.
Rating: 1 out of 5
following a purchase from 10/09/2026
Package not shipped 4 days after the order, it's just a notebook. I will not order again and I will return the order if it ever arrives because I managed otherwise.
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the shipping delay of your order.
We want to assure you that our delivery times are always communicated transparently from the validation of your purchase and are included in your order confirmation. Your package containing the notebook is currently being handled and is on its way via Colissimo.
If you wish to return this product as soon as you receive it as you indicate, we invite you to register your return request via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
S
Saint-Brice-Sous-Forêt -.
Rating: 2 out of 5
following a purchase from 01/09/2026
I receive a duplicate order with double billing. I refuse the second order, I make a complaint, impossible to ask the company to come and collect the duplicate package. The invoice will not be paid, and the package is waiting at the reception for someone to come and collect it. Moreover, there was a second item that I was supposed to receive later. To avoid a double delivery error, customer service preferred to cancel this one... I will have to redo a purchase order and place a new order. An error by Wesco, a double penalty for the customer. HAPPY
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Response from Wesco
Hello,
We sincerely regret the inconvenience and frustration caused by these successive delivery and cancellation errors. We fully understand your dissatisfaction with this situation.
Rest assured: your complaint has been duly acknowledged and is currently being prioritized by our services. A complete response will be provided to you by the beginning of next week at the latest.
We thank you for your patience and reiterate our apologies.
Have a nice day
P
Pierre D.
Rating: 2 out of 5
following a purchase from 02/09/2026
Shipping of products took too long to be completed
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Response from Wesco
Hello,
We take note of your comment regarding the shipping time of your order.
After verification, we confirm that the delivery time indicated in your order confirmation has indeed been respected.
We remain available for any further information requests by email at [email protected].
Have a nice day
A
Alsh Lou Loubatou -.
Rating: 1 out of 5
following a purchase from 21/08/2026
Damaged table
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry to learn that your table arrived damaged.
Your request has been processed by our after-sales service. A new table top is being sent to you to replace the damaged item as soon as possible.
Have a nice day
A
Animation Cosines -.
Rating: 1 out of 5
following a purchase from 06/08/2026
Chaos at the post office regarding the package not fitting in the mailbox because the package was damaged by the carrier. The poorly executed package: 5l can in a large box 75 cm high without protection, very poorly executed!
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Response from Wesco
Hello,
We are sincerely sorry to hear about this incident and we completely understand your dissatisfaction with the poor condition of your package upon arrival.
Your comment has been directly forwarded to our logistics department to take the necessary measures for the future.
Have a good day
L
Laetitia T.
Rating: 1 out of 5
following a purchase from 28/08/2026
I requested a delivery date in the proposed time slot and I was not informed that it was delayed by a week... it is because I called several times and sent emails that I got information. This does not allow for any organization and the least one can do is to inform in advance and not at the moment it happens
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Response from Wesco
Hello,
We sincerely regret these organizational difficulties and we fully understand your frustration regarding this delivery delay.
After verification, our services sent you an email as soon as the carrier informed us of the failure of the initial delivery attempt, in order to ensure the follow-up of your file. We are however sorry that this information did not reach you sooner and that you had to contact us several times to obtain these details.
Your comments regarding the lack of communication from the carrier have been forwarded to our logistics department to improve the transmission of alerts.
Have a nice day
P
Plassais -.
Rating: 3 out of 5
following a purchase from 03/06/2026
Extremely long reception time for certain items. And a product that does not meet our expectations!
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Response from Wesco
Hello,
We sincerely apologize for these extremely long reception times. We encountered supply constraints on certain products in your order, which unfortunately delayed their delivery.
Regarding your dissatisfaction with one of the items, please know that a specific response has been provided by our services to discuss this product with you.
Have a nice day
M
Mairie D'auriol -.
Rating: 1 out of 5
following a purchase from 24/07/2026
Hello, I am dissatisfied because the package was not delivered on the scheduled date, so no one was present at the school and the delivery was thrown over the gate !!!!!!!!!
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Response from Wesco
Hello,
We sincerely regret this incident and we fully understand your dissatisfaction regarding the delivery delay and the unacceptable conditions of your package's drop-off.
Please know that your comment has been directly forwarded to our transport service to raise the issue with the carrier and to initiate awareness actions.
If you notice any breakage or damaged material as a result of this package being thrown, we invite you to immediately file a complaint using our online form: https://www.wesco.fr/requests/request/search. Our teams will handle your case as soon as possible.
Have a nice day
M
Multi-Accueil De Monségur M.
Rating: 1 out of 5
following a purchase from 24/07/2026
An item was damaged upon receipt
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry that one of your items arrived damaged.
We inform you that a personalized response has been provided by our after-sales service to resolve this situation as quickly as possible.
If you have any further details or documents to send us, you can at any time complete your file via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
M
Multi Accueil Pom Canaille -.
Rating: 3 out of 5
following a purchase from 30/07/2026
good delivery but no consideration of additional delivery information regarding the reopening date
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Response from Wesco
Hello,
Thank you for your feedback regarding the quality of your delivery.
We sincerely apologize for this lack of coordination. We regret that the carrier was unable to take into account the reopening date that you had indeed provided at the time of your order.
Your comments are immediately forwarded to our transport service to prevent this kind of oversight from happening again with our providers.
Have a nice day
C
Centre Social Roger Vailland C.
Rating: 2 out of 5
following a purchase from 17/06/2026
I am missing many things in the package. I had to make a complaint
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Response from Wesco
Hello,
We sincerely regret this incident and fully understand your frustration regarding the missing items in your package.
We confirm that your complaint has been taken care of by our after-sales service. Your file is being finalized and a response will be provided to you directly within the day with the chosen solution.
We thank you for your patience and once again apologize for this inconvenience.
Have a nice day
C
Crèche Les Lutins -.
Rating: 1 out of 5
following a purchase from 23/07/2026
Incomplete order delivered outside without notice
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Response from Wesco
Hello,
We acknowledge your report regarding the delivery conditions of your order and the apparent absence of certain items.
However, after verification, our information indicates that the entirety of the packages comprising your order has indeed been delivered to you.
If, after checking the contents of all your packages, some products are still missing, we invite you to contact us immediately via the complaint form: https://www.wesco.fr/requests/request/search
Have a nice day
E
Ecole Ste Jeanne Elisabeth -.
Rating: 1 out of 5
following a purchase from 08/07/2026
My package has still not been delivered since 08/24 and was supposed to be represented on 08/28 but supposedly not delivered because the road is inaccessible whereas our road is clear
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Response from Wesco
Hello,
We sincerely regret this delay as well as the inconvenience caused by this unsuccessful delivery attempt.
Following your message, our customer service immediately contacted the carrier to assess the situation. The road being quite passable, the instruction has been given and the delivery of your package is now scheduled for this Monday.
Have a nice day
S
Service Enfance Jeunesse -.
Rating: 3 out of 5
following a purchase from 12/08/2026
Speed efficiency, but difficulty in managing orders and especially little attention to long-time customers, it's a shame
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Response from Wesco
Hello,
Thank you for your feedback and we are pleased to know that you appreciated the speed and efficiency of our services.
However, we are sorry that you feel a lack of attention as a former client. The loyalty of our customers is essential for a small business like ours, and we are committed to providing an impeccable experience to everyone.
To help us better understand the difficulties encountered in managing your orders and your expectations, could you provide us with more details by writing directly to [email protected]? Your observations will be forwarded to the relevant teams to improve our services.
Have a nice day
O
Ogec La Malgrange -.
Rating: 3 out of 5
following a purchase from 10/07/2026
Delivery problem with HEPNER despite 2 calls to your services.
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Response from Wesco
Hello,
We sincerely regret the difficulties encountered during your delivery with the carrier, as well as the discomfort generated despite your calls to our teams.
Please know that your feedback regarding this provider has been directly forwarded to our transport service.
We hope that despite this inconvenience you will trust Wesco again.
Have a nice day
S
Stephanie C.
Rating: 1 out of 5
following a purchase from 17/08/2026
I did not receive my order
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Response from Wesco
Hello,
We sincerely apologize for the wait and this delivery issue regarding your order.
After checking your file, we inform you that your package is currently being returned to our premises as it was reported damaged during transit.
As soon as it is received in our warehouses, our after-sales service will contact you to proceed with the reshipment of your order in perfect condition.
Have a nice day
J
Jean-Michel B.
Rating: 3 out of 5
following a purchase from 18/08/2026
Good products and good services but packaging could be improved. Several glasses (thankfully sturdy) were loose in the (huge) box.
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Response from Wesco
Hello,
Thank you for taking the time to leave us your feedback. We are delighted to learn that the quality of our products and services meets your satisfaction.
However, we have taken note of your comment regarding the packaging of your glasses. Your observations have been immediately forwarded to our logistics team to improve the packaging.
Have a nice day
P
Pataques -.
Rating: 1 out of 5
following a purchase from 27/07/2026
The package is empty..
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Response from Wesco
Hello,
We are sincerely sorry to read your message and we completely understand your dismay at this empty package.
Your request has been processed by our after-sales service and a replacement product has been sent to you.
We renew our apologies for this inconvenience and thank you for your patience.
Have a nice day
A
Anne C.
Rating: 3 out of 5
following a purchase from 17/07/2026
I would have liked to receive my complete order and not have to take steps to obtain the missing items
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Response from Wesco
Hello, Thank you for sharing your feedback.
Our tracking indicates that the entirety of the order was delivered on the same day via 2 separate packages. If a product was missing from your boxes, please contact us with your order number so we can understand what happened and assist you. Have a nice day
P
Pénélope R.
Rating: 1 out of 5
following a purchase from 07/07/2026
The carrier clearly was not at the right address since he indicated to me by email that he could not make the delivery while we were on site. He returned my order to the sender even though I immediately took the necessary steps with Wesco (as soon as I received the non-delivery email). As a result, my order will likely be delivered at the end of August now..
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry for the difficulties encountered during the delivery of your order. After verification, the carrier informed us that a delivery attempt could not be completed. As this is a school establishment, the order was then automatically returned to our warehouses for storage, according to the procedure in place during the summer period. It will be resent at the end of August to be delivered to you as soon as operations resume. We fully understand your disappointment regarding this situation and apologize for the inconvenience caused. We thank you for your understanding and hope that your order will bring you complete satisfaction upon receipt. Have a nice day.
H
Hélène R.
Rating: 1 out of 5
following a purchase from 23/06/2026
A big delay, a returned package and still not delivered !!
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Response from Wesco
Hello,
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
F
Flavie C.
Rating: 3 out of 5
following a purchase from 02/06/2026
Delivery too long
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Response from Wesco
Hello,
We sincerely regret that the delivery time seemed too long for this order.
We would like to remind you that our estimated shipping and delivery times are always transparently announced in the confirmation email of your order to allow you to track its progress. This information is obviously subject to the uncertainties of transport.
At Wesco, we are a human-sized company and our logistics teams work hard every day to prepare and ship your packages with the utmost care. We take note of your comment to continue optimizing our services.
Have a nice day
C
Crèche Les Petites Frimousses -.
Rating: 2 out of 5
following a purchase from 01/07/2026
The products are compliant and the packaging is suitable. The problem comes from the carrier who left the boxes under a shelter and with the wrong recipient. We found the boxes by chance.
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E
Elodie L.
Rating: 2 out of 5
following a purchase from 01/07/2026
Two packages arrived in two large boxes, we will need to consider adapting the shipments. Arrived by Colissimo, so the post. One package was re-taped by the post office and the second arrived completely open. The postman asked me if I had everything, so 3 items but didn't want me to open the second box, it was difficult for me to know if I had everything. In the end, I have everything but very poorly packaged.
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Response from Wesco
Hello,
We take good note of your report regarding the delivery of your order and we are reassured to learn that you have received all your items.
To provide you with some clarifications, receiving two separate boxes is completely normal: the distribution of your shipments directly depends on the nature of your products and the filling rate of our packaging.
Furthermore, please note that Colissimo can indeed repackage or re-tape a package if it has been weakened or handled during transit in their network. However, we will forward your comment to our carrier to remain vigilant about the quality of their delivery service.
Have a nice day.
S
Sophie L.
Rating: 2 out of 5
following a purchase from 02/07/2026
Incomplete order, order tracking inconsistent with reality. Non-compliance with the delivery choice and no response to my customer service request.
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M
Mac Solidarite -.
Rating: 2 out of 5
following a purchase from 26/06/2026
Delivery received, delivery person refuses to transport and the packages to the nursery
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S
Soussen M.
Rating: 3 out of 5
following a purchase from 24/06/2026
The material is perfect but it's still very expensive
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B
Brigitte B.
Rating: 1 out of 5
following a purchase from 21/06/2026
Very unpleasant delivery person, did not want to pick up the pallets delivered supposedly with a pallet!! torn boxes everywhere I have not yet checked my goods because I am a childminder but I am already very angry so I really hope that the goods will be impeccable, given the state of the boxes I doubt it a lot I will send you the photos as soon as possible.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and we fully understand your anger at the delivery person's attitude and the condition of the received boxes. This type of behavior and service does not reflect at all the quality of service we demand for our customers.
Please know that all information regarding this delivery incident has been immediately forwarded to our transport service so that your comment can be escalated to the concerned provider.
As soon as you have inspected your material, if you notice any damaged or missing products, we invite you to send us your message along with your photos to the address [email protected]. Our teams will do what is necessary to resolve the situation as quickly as possible.
Have a nice day
C
Cindy B.
Rating: 2 out of 5
following a purchase from 12/06/2026
2 chairs out of 6 are damaged at reception, I made a complaint, I am waiting
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Response from Wesco
Hello,
We take note of your report and we sincerely apologize for the two chairs that arrived damaged.
We want to reassure you: your complaint has been taken into account and processed by our after-sales service. The two replacement chairs have already been sent to you and will reach you as soon as possible to complete your set.
We thank you for your patience and understanding.
Have a nice day
N
Nathalie B.
Rating: 3 out of 5
following a purchase from 21/06/2026
Very good
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C
Communauté De Communes Vienne Et Gartempe -.
Rating: 3 out of 5
following a purchase from 10/06/2026
regular errors in orders.
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the errors found in your orders. The compliance of your packages is a priority for our logistics teams, and we apologize for these repeated inconveniences.
We inform you that our after-sales service has already taken charge of your file and processed your complaint. To correct this error, a batch of adhesive sheets has been resent to you and will reach you as soon as possible.
We hope that this shipment will fully satisfy you and help regain your trust.
Have a nice day
S
Sylvie P.
Rating: 3 out of 5
following a purchase from 08/06/2026
We are a bit disappointed with the quality of the materials
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the quality of the materials of your products. We place paramount importance on the selection and robustness of our components.
To help us better understand your situation and to escalate these issues, could you provide us with more details about the item(s) concerned as well as the components that did not meet your satisfaction?
Since this is a specific remark about the technical composition of the products, we invite you to contact directly at [email protected].
Have a nice day
-
- C.
Rating: 2 out of 5
following a purchase from 15/06/2026
Hello, A box arrived broken in the carton but there was no piece of plastic in it. This means it was already broken before being put inside.
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Response from Wesco
Hello,
Thank you for alerting us through this channel about this broken product received.
In order for us to check with our logistics team and quickly proceed with the replacement of your box, we invite you to make a claim with our after-sales service (SAV). Please send your request by email to [email protected] specifying your order number and attaching a photo of the broken item.
Have a nice day
S
Sandra D.
Rating: 1 out of 5
following a purchase from 10/06/2026
Lack of communication between the delivery person and the Wesco team. Naturally, I will not order other items from you.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and are sorry to read that your delivery experience was so disappointing.
In order for us to understand what happened and improve our services, could you provide us with some details about the problem you encountered?
We invite you to share these details by writing to [email protected].
Have a nice day
S
Stella P.
Rating: 1 out of 5
following a purchase from 07/06/2026
I did not receive the catalog
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Response from Wesco
Hello,
We take good note of your feedback regarding the non-receipt of your catalog.
However, after checking on our side, our information indicates that the shipment and delivery were indeed made to your address. It is possible that a postal delay occurred during the delivery.
Have a nice day
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