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V
Rating: 5 out of 5
Perfect
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Super products, I am delighted
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E
Rating: 5 out of 5
Top
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E
Rating: 5 out of 5
The school is very happy
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K
Rating: 1 out of 5
I waited 3 months to receive the package and it is still not available
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely regret the significant wait you have experienced.
After reviewing your file, our information indicates that your order has indeed been delivered, but unfortunately one of the ordered products is no longer available. An email has been sent to confirm the cancellation of this product.
Our customer service is available by email at [email protected] or by phone at 05 49 80 01 66 for any further information.
Have a nice day
Thank you for your feedback and we sincerely regret the significant wait you have experienced.
After reviewing your file, our information indicates that your order has indeed been delivered, but unfortunately one of the ordered products is no longer available. An email has been sent to confirm the cancellation of this product.
Our customer service is available by email at [email protected] or by phone at 05 49 80 01 66 for any further information.
Have a nice day
C
Rating: 3 out of 5
The items are not properly protected. We received a broken item.
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Response from Wesco
Hello,
Thank you for alerting us to this situation, please know that this type of incident does not meet our quality and delivery standards.
In order for us to offer you a solution as soon as possible, we invite you to make a request to our after-sales service by email at [email protected], attaching photos of the unusable item.
Have a nice day
Thank you for alerting us to this situation, please know that this type of incident does not meet our quality and delivery standards.
In order for us to offer you a solution as soon as possible, we invite you to make a request to our after-sales service by email at [email protected], attaching photos of the unusable item.
Have a nice day
A
Rating: 5 out of 5
Very beautiful dollhouse furniture. As described and arrived on time.
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C
Rating: 5 out of 5
Excellent product and fast delivery!
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F
Rating: 5 out of 5
Everything went very well, I was informed about the tracking of the package, as well as the people to whom I had the gift delivered.
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I
Rating: 5 out of 5
Good quality material and in accordance with the description
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S
Rating: 5 out of 5
Well-packaged parcel, products received on time. No issues.
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C
Rating: 5 out of 5
Order received quickly
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B
Rating: 5 out of 5
I did not have the assembly instructions
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C
Rating: 5 out of 5
-
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J
Rating: 5 out of 5
Order placed on the site, careful and fast delivery, thank you
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A
Rating: 2 out of 5
I find it scandalous that an item in stock is not delivered within 48 hours like others can perfectly do and even much faster most of the time. I notice in the tracking that between two internal pulls by the carrier, packages are missing, this is not acceptable. Logistics is a key factor in a company's brand image and the provider chosen by Wesco does not shine with excellence. Quality, innovation, and product design are one thing, but the customer experience related to delivery is another... And it is becoming increasingly important to customers, both individuals and professionals.
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Response from Wesco
Hello,
Thank you for your feedback and we fully understand your dissatisfaction.
We are sincerely sorry for this extended delivery delay, your order unfortunately experienced a delay during its transport and this independently of our will.
We hope that despite this setback, the products received will bring you complete satisfaction.
Have a nice day
Thank you for your feedback and we fully understand your dissatisfaction.
We are sincerely sorry for this extended delivery delay, your order unfortunately experienced a delay during its transport and this independently of our will.
We hope that despite this setback, the products received will bring you complete satisfaction.
Have a nice day
P
Rating: 5 out of 5
Superb and practical sleeping bag
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M
Rating: 5 out of 5
-
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B
Rating: 5 out of 5
-
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M
Rating: 2 out of 5
Package arrived all smashed and torn. Out of the 5 items, 3 are dented.
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Response from Wesco
Hello,
We are sincerely sorry to learn that your package was damaged during transport. This type of situation does not correspond at all to the quality of service we require.
In order for us to quickly proceed with the replacement of the damaged products, we invite you to make a claim by email to [email protected], attaching photos of the dented items.
Thank you in advance for your cooperation.
Have a nice day
We are sincerely sorry to learn that your package was damaged during transport. This type of situation does not correspond at all to the quality of service we require.
In order for us to quickly proceed with the replacement of the damaged products, we invite you to make a claim by email to [email protected], attaching photos of the dented items.
Thank you in advance for your cooperation.
Have a nice day
-
Rating: 5 out of 5
Speed for order reception
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L
Rating: 5 out of 5
A product is missing
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Response from Wesco
Hello,
We are sincerely sorry to read that a product was missing upon receiving your package.
We invite you to make a claim with our after-sales service by email at [email protected] specifying your order number and the missing product.
Have a nice day
We are sincerely sorry to read that a product was missing upon receiving your package.
We invite you to make a claim with our after-sales service by email at [email protected] specifying your order number and the missing product.
Have a nice day
N
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Everything is perfect
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V
Rating: 5 out of 5
Perfect
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A
Rating: 3 out of 5
Hello, I would like to share my opinion following my recent order. While the design of some products is very successful, the overall experience unfortunately does not quite meet our expectations for a community, especially considering the budget invested. Regarding the furniture, the sofas and armchairs leave us a bit unsatisfied. For material intended for intensive use in a community, we hoped for a higher quality and better finishes compared to the prices charged. Moreover, managing this part has been complex: after a wait due to a stock shortage, we received the correct covers, but unfortunately not the right armchairs. We also ordered a white noise plush toy. Visually, it is beautiful and very well made. However, practically, the wired system only triggers vibrations for 5 seconds, which is far too short to soothe a child and a bit disappointing for a product in this range. We greatly appreciate your catalog, but for this price level, we expected better, both in terms of functionality and logistics. I hope that this constructive feedback will be useful to you. While waiting for a response regarding the organization of the exchange of the armchairs, I wish you a good day.
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Response from Wesco
Hello,
Thank you for alerting us and sharing this detailed feedback. Your constructive remarks are valuable in helping us continuously improve the quality of our products and services.
We would like to sincerely apologize for the preparation error regarding your armchairs. We confirm that our after-sales service has taken charge of your case to organize the exchange of the armchairs so that you receive the correct references as soon as possible.
Hoping to see you again soon on our site wesco.fr despite the inconvenience caused.
Have a good day.
Thank you for alerting us and sharing this detailed feedback. Your constructive remarks are valuable in helping us continuously improve the quality of our products and services.
We would like to sincerely apologize for the preparation error regarding your armchairs. We confirm that our after-sales service has taken charge of your case to organize the exchange of the armchairs so that you receive the correct references as soon as possible.
Hoping to see you again soon on our site wesco.fr despite the inconvenience caused.
Have a good day.
C
Rating: 3 out of 5
Good products but unsatisfactory packaging, resulting in products arriving in poor condition.
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C
Rating: 5 out of 5
Delivery in accordance with the order
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M
Rating: 3 out of 5
Good reception
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M
Rating: 5 out of 5
A piece of furniture with incomplete parts or not matching the assembly instructions.
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely apologize for the inconvenience that must have disrupted the assembly of your furniture.
Please know that your customer service request has been received by our teams. A file has already been opened and our customer service will get back to you by email (via [email protected]) as soon as possible to send you the missing or correct parts.
Have a nice day
Thank you for your feedback and we sincerely apologize for the inconvenience that must have disrupted the assembly of your furniture.
Please know that your customer service request has been received by our teams. A file has already been opened and our customer service will get back to you by email (via [email protected]) as soon as possible to send you the missing or correct parts.
Have a nice day
-
Rating: 5 out of 5
perfect
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C
Rating: 1 out of 5
your packages arrived shattered with great difficulty in finding all the scattered material
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Response from Wesco
Hello,
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
M
Rating: 2 out of 5
What a pity not to be informed right at the order that some items are out of stock. I discovered it when receiving the packages: some items were missing. After searching the site, they are unavailable, replaced by new references. Forced to generate a new quote ....
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely regret the frustration caused by this situation.
We would like to clarify that, during the validation of purchases, the information regarding the stock shortage of these items initially present in your quote was included in the order confirmation that was sent to you by email. We are sorry if this mention escaped your attention at the time of receiving this summary.
We hope that despite this inconvenience, you will trust Wesco again.
Have a nice day
Thank you for your feedback and we sincerely regret the frustration caused by this situation.
We would like to clarify that, during the validation of purchases, the information regarding the stock shortage of these items initially present in your quote was included in the order confirmation that was sent to you by email. We are sorry if this mention escaped your attention at the time of receiving this summary.
We hope that despite this inconvenience, you will trust Wesco again.
Have a nice day
M
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Very fast
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E
Rating: 4 out of 5
Very good first order
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C
Rating: 4 out of 5
I really enjoyed my experience (2 purchases on the site and 5 different items in total I believe)
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S
Rating: 5 out of 5
speed.price correct.fees correct.
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M
Rating: 5 out of 5
Very good
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