Customer reviews of Wesco

9 /10

Based on 15 079 published reviews

5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 29/05/2023 à 14h34 following a purchase from 16/05/2023

High-quality product.

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Acheteur Vérifié

Published on 29/05/2023 à 09h52 following a purchase from 16/05/2023

Delivery respected, product conforms to Wesco quality.

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Acheteur Vérifié

Published on 28/05/2023 à 14h42 following a purchase from 17/05/2023

A lot of difficulties entering my address in Paris: the postal code was not accepted. No way to reach someone by phone. Then the order, payment, and delivery went very well.

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Response from Wesco Published on 01/06/2023

Hello and thank you for taking the time to leave a review. We are sorry that you encountered difficulties on our site. We invite you, if you wish, to explain the problem to us more specifically by writing to [email protected]. In a logic of continuous improvement, we want to know more to correct any dysfunction. We are pleased to read that the rest of the ordering process went smoothly. We hope that your order fully satisfies you and that you will come back to see us soon on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 28/05/2023 à 10h36 following a purchase from 15/05/2023

The order on the site went very well. The delivery was fast. BUT once unpacked to assemble the table, surprise! The legs do not screw into the table! Customer service is slow and has not yet responded to our complaint. It's been over a week...

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Acheteur Vérifié

Published on 24/05/2023 à 10h03 following a purchase from 10/05/2023

Everything went well.

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Acheteur Vérifié

Published on 23/05/2023 à 22h04 following a purchase from 11/05/2023

The products are not of very good quality. Not long ago, I ordered Rody ponies, and already one pony is flat. Normally, these are products used in schools and therefore very durable. It's strange.

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Acheteur Vérifié

Published on 23/05/2023 à 18h23 following a purchase from 16/05/2023

Very practical site and fast delivery.

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Acheteur Vérifié

Published on 23/05/2023 à 11h39 following a purchase from 10/05/2023

Fast and quality service. I highly recommend Wesco.

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Acheteur Vérifié

Published on 23/05/2023 à 10h12 following a purchase from 26/04/2023

Nothing to complain about.

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Acheteur Vérifié

Published on 22/05/2023 à 19h05 following a purchase from 02/05/2023

Part of the furniture arrived broken, professional utility furniture, I am still waiting for a response from customer service, which is taking a long time for products at this price. Disappointed!

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Response from Wesco Published on 23/05/2023

Hello and thank you for taking the time to leave a review. We are sincerely sorry that your order arrived damaged, and we fully understand your dissatisfaction. Our customer service has received your return request and will contact you shortly to provide a satisfactory solution. Our staff was on leave during the Ascension Bridge, which explains a slightly longer processing time than usual. We thank you in advance for your patience regarding our customer service team and hope you will give us a second chance by returning to see us soon on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 22/05/2023 à 13h00 following a purchase from 15/05/2023

No issues.

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Acheteur Vérifié

Published on 22/05/2023 à 12h54 following a purchase from 12/05/2023

I received my serving spoons, they are very pretty and sturdy, the length of the handle is suitable for serving the right amount, I recommend this item.

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Acheteur Vérifié

Published on 22/05/2023 à 10h34 following a purchase from 02/05/2023

The delivery person left the packages in front of the building entrance without notifying a staff member of the collective daycare, even though there are 4 intercoms available. The packages could have been picked up by anyone passing by.

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Response from Wesco Published on 22/05/2023

Hello and thank you for bringing this information to our attention. Indeed, the delivery person lacked communication, and this could have been detrimental. We regret this situation, which tarnishes our image and calls into question all the seriousness we put into the preparation and delivery of each order. We are reporting this issue to the concerned carrier so that the situation does not happen again in the future. We thank you for your loyalty and hope to have the opportunity to see you again soon on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 22/05/2023 à 10h07 following a purchase from 09/05/2023

Great professional site, quick shipping.

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Response from Wesco Published on 22/05/2023

Hello, we are delighted to read your satisfaction. We thank you for your trust and hope to see you again soon on wesco.fr.

Acheteur Vérifié

Published on 21/05/2023 à 10h45 following a purchase from 26/04/2023

An interesting site with a wide range of products, fast delivery.

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Acheteur Vérifié

Published on 19/05/2023 à 21h23 following a purchase from 03/05/2023

Very happy with the purchased items.

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Response from Wesco Published on 22/05/2023

Hello, we are delighted to read your satisfaction. We thank you for your trust and hope to see you again soon on wesco.fr.

Acheteur Vérifié

Published on 19/05/2023 à 14h47 following a purchase from 03/05/2023

Great disappointment, no respect for delivery deadlines (over 10 days) and no communication when there is a problem with the delivery even though the phone and email details were provided.

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Acheteur Vérifié

Published on 18/05/2023 à 17h03 following a purchase from 10/05/2023

Nothing to say, it's perfect

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Acheteur Vérifié

Published on 18/05/2023 à 13h32 following a purchase from 11/05/2023

A lot of choices and professional quality products

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Response from Wesco Published on 22/05/2023

Hello, we are delighted to read your satisfaction, we thank you for your trust and hope to see you again soon on wesco.fr.

Acheteur Vérifié

Published on 18/05/2023 à 09h06 following a purchase from 03/05/2023

I am very disappointed. I received my item in a terrible state!!

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Response from Wesco Published on 22/05/2023

Hello and thank you for taking the time to alert us in this way. We are sincerely sorry that your order arrived unusable and we apologize for that. We invite you to file a complaint with our customer service at [email protected] (including a photo of the defective item). Our team will provide you with a solution as soon as possible. We hope that you will remain loyal to our brand despite everything and that we will have the pleasure of seeing you again soon on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 17/05/2023 à 20h37 following a purchase from 10/05/2023

I am always satisfied with WESCO products, the site is easy to use, delivery is quite fast. I regret one thing about the packaging: boxes that are way too big for what they contain... It's a shame because WESCO often emphasizes respect for the environment but does not invest in packaging. The contents of my order could have fit in my mailbox but were packed in a huge box that I could only retrieve in person. It's wasteful...

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Response from Wesco Published on 23/05/2023

Hello and thank you for taking the time to leave a review. The choice of shipping packaging depends on several criteria: number of products and their dimensions, level of fragility... Moreover, we systematically adjust the height of the package according to the contents to avoid any unnecessary air transport. Before being sealed, packages are automatically calibrated by a machine that cuts to the right height. In the case of your order, given the fragility of the creative leisure items, the size of certain papers, and the number of references ordered, we could not opt for a mailbox package. In accordance with our CSR policy, our logistics team is engaged in a process of continuous improvement and regularly reflects on proposing more environmentally friendly packaging solutions. We are therefore looking for the right balance between a solution with the lowest possible carbon impact and one that is sufficiently resistant to protect our products from potential hazards during transport. We sincerely thank you for your loyalty and hope to have the pleasure of seeing you again very soon on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 17/05/2023 à 17h46 following a purchase from 11/05/2023

Beautiful quality products. The colors are perfect. Fast and careful shipping.

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Response from Wesco Published on 22/05/2023

Hello, we are delighted to read your satisfaction, we thank you for your trust and hope to see you again soon on wesco.fr!

Acheteur Vérifié

Published on 17/05/2023 à 17h35 following a purchase from 11/05/2023

Originality of the 'games'

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Acheteur Vérifié

Published on 17/05/2023 à 13h38 following a purchase from 10/05/2023

Received quickly, excellent product

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Acheteur Vérifié

Published on 16/05/2023 à 21h33 following a purchase from 09/05/2023

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 16/05/2023 à 20h27 following a purchase from 04/05/2023

You send the survey before the ordered products!!!!

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Acheteur Vérifié

Published on 16/05/2023 à 19h00 following a purchase from 09/05/2023

Very good site.

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Acheteur Vérifié

Published on 15/05/2023 à 19h06 following a purchase from 05/05/2023

Speed of sending and receiving my order. Good quality products

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Acheteur Vérifié

Published on 15/05/2023 à 15h38 following a purchase from 26/04/2023

Very good, delivered quickly

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Acheteur Vérifié

Published on 15/05/2023 à 13h51 following a purchase from 28/04/2023

Very solid and pretty... Too bad the item arrived with scratches on the top of the tray given the price. I would have liked the benches to fit under the table for storage.

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Acheteur Vérifié

Published on 15/05/2023 à 13h18 following a purchase from 06/05/2023

I am a childminder and honestly the children no longer leave the motor skills corner, an investment for beautiful years to come.

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Response from Wesco Published on 15/05/2023

Hello, we are delighted to read your satisfaction, we thank you for your trust and hope to see you again soon on wesco.fr.

Acheteur Vérifié

Published on 15/05/2023 à 09h40 following a purchase from 30/04/2023

The packages were opened as soon as they arrived.

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Response from Wesco Published on 15/05/2023

Hello and thank you for sharing your feedback with us. WESCO places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. This information has been passed on to the carrier to prevent it from happening again. We hope that your loyalty to WESCO will not be affected and we would be very happy to see you again next time on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 14/05/2023 à 19h55 following a purchase from 26/04/2023

Respect for deadlines

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Acheteur Vérifié

Published on 14/05/2023 à 17h01 following a purchase from 27/04/2023

Clear, easy and quick

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Acheteur Vérifié

Published on 14/05/2023 à 12h19 following a purchase from 28/04/2023

Bed mattress that seems solid and of good quality, same for the first price changing mat.

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Acheteur Vérifié

Published on 14/05/2023 à 10h18 following a purchase from 26/04/2023

Very satisfied, easy to place an order and received quickly.

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Acheteur Vérifié

Published on 12/05/2023 à 09h28 following a purchase from 04/05/2023

Perfect: clear site, order placed and delivered very quickly. SUPER.

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Acheteur Vérifié

Published on 11/05/2023 à 14h21 following a purchase from 02/05/2023

no issues encountered we are satisfied

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Acheteur Vérifié

Published on 11/05/2023 à 10h49 following a purchase from 02/05/2023

Top!! very nice bench for the little ones I welcome!!

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Acheteur Vérifié

Published on 09/05/2023 à 16h23 following a purchase from 26/04/2023

Very good site

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