Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 080 published reviews
5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2023
Just perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
The site is nice, intuitive, and the information is clear. The sending and restocking of a product that was out of stock was done in a shorter time than indicated. The packages are well taken care of. I am delighted with this order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2022
Back to our expenses!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
Nothing to report. Order quickly taken care of and shipped. The received products seem to be of quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Products conform to their presentation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2022
Items conform to the description, of quality. Careful shipping. Perfect, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2022
Good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
All okay, nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Perfect,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2022
Nothing to report, fast delivery and compliant products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Fast, efficient service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2022
Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.
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Response from Wesco
Hello and thank you for taking the time to report these malfunctions with precision. First of all, we apologize because your shopping experience on our site has been laborious and particularly disappointing. The payment rejection may be explained by the limit on your credit card and this situation remains independent of our will. We are sorry that communication with our teams has not met your expectations and we renew our apologies. We have informed WESCO's commercial management as well as the sales manager in your area so they can get back in touch with you directly. We sincerely hope that things will calm down and we hope you will give us a second chance to make a better impression by returning to www.wesco.fr in the future. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
I am particularly surprised by the quality of this site. The ordering and delivery service respects the announced deadlines and the order is very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2022
Perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2022
Easy navigation on the site; very reasonable delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Simple site to use. Tables with complete data for selection. Very good telephone reception. Delivery within the promised timeframe.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Very good, fast shipping, satisfied with my first order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Delivery on time with a last-minute change of delivery location due to my work. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Simple order and quick shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
Easy navigation and multiple options
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Perfect as always
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.
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Response from Wesco
Hello and thank you for your feedback. Each order is prepared with the utmost care by our teams. Therefore, we are equally disappointed when our packages are mishandled during transport. We have reported the information to our logistics department so they can get in touch with the transport provider. Meanwhile, our customer service is available at [email protected] if you wish to file a complaint regarding the stubborn stains. Our customer service will provide you with all its maintenance advice. We hope that the products will still meet your satisfaction and that we will have the opportunity to see you again soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
I ordered a board game for Christmas; unfortunately, it is not the right 'format' of game even though it is shown that way in the images... very disappointed...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2022
Nice selection
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2022
The products are great. However, the delivery was quite long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
Website a bit complex to use at the time of ordering...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Beautiful quality products, conforming to the descriptions and images on the site. Holds up well for the first 3 days with children.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Very good for Wesco, but not for the delivery person who left the package on the ground and left while he saw us approaching him.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Very user-friendly website, excellent products for both professional and personal use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Easy with the different sections.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Perfect, shipping and reception faster than announced.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2022
Hello, I requested a home delivery on a specific date which was not respected, now it has been delivered to a pickup point and I have to manage to go get it even though I am not driving.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Very good. Meets my expectations.
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