Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 13/12/2022 à 08h53 following a purchase from 01/12/2022

Perfect

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Acheteur Vérifié

Published on 13/12/2022 à 07h12 following a purchase from 05/12/2022

Hello Product arrived in packaging

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Acheteur Vérifié

Published on 12/12/2022 à 21h36 following a purchase from 01/12/2022

Overall good.

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Acheteur Vérifié

Published on 12/12/2022 à 17h10 following a purchase from 05/12/2022

Very good

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Acheteur Vérifié

Published on 12/12/2022 à 14h41 following a purchase from 05/12/2022

Very well designed site, the products are appealing

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Acheteur Vérifié

Published on 12/12/2022 à 14h38 following a purchase from 28/11/2022

I received my item damaged due to transport, I made a complaint on the wesco site.

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Response from Wesco Published on 13/12/2022

Hello, thank you for alerting us in this way. Our after-sales service has received your complaint, and the file is currently being processed. We apologize for the inconvenience caused and will forward your return to our logistics service, so that this situation does not happen again in the future. We will get back to you to provide a solution that we hope will fully satisfy you. We look forward to seeing you again soon on wesco.fr, have a good day.

Acheteur Vérifié

Published on 12/12/2022 à 11h43 following a purchase from 01/12/2022

Package left in front of the door. It is the entrance hall of the building, anyone could have taken it.

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Response from Wesco Published on 12/12/2022

Hello, thank you for your feedback. We understand your disappointment and are sorry for the inconvenience caused. Concerned about the quality of our services, this situation displeases us just as much. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. We still hope that your order will fully satisfy you and that we will soon see you again on wesco.fr, have a good day.

Acheteur Vérifié

Published on 12/12/2022 à 09h21 following a purchase from 28/11/2022

Some difficulties placing my order on the site

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Acheteur Vérifié

Published on 12/12/2022 à 09h02 following a purchase from 25/11/2022

Very easy to use site and very well done

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Acheteur Vérifié

Published on 11/12/2022 à 23h35 following a purchase from 25/11/2022

IMPECCABLE

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Acheteur Vérifié

Published on 11/12/2022 à 22h45 following a purchase from 25/11/2022

Perfect. I would like the delivery time to be more precise than 'during the day' for individuals.

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Acheteur Vérifié

Published on 11/12/2022 à 21h46 following a purchase from 04/12/2022

....

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Acheteur Vérifié

Published on 11/12/2022 à 21h23 following a purchase from 29/11/2022

Clear, precise,

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Acheteur Vérifié

Published on 11/12/2022 à 21h11 following a purchase from 26/11/2022

Order received very quickly and games and toys that can only be found at Wesco, perfect.

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Acheteur Vérifié

Published on 11/12/2022 à 19h04 following a purchase from 04/12/2022

Easy order and quick receipt of the item.

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Acheteur Vérifié

Published on 11/12/2022 à 18h29 following a purchase from 02/12/2022

For now, a flawless performance but since this is a Christmas gift purchase, I will know the impact of this gift when the child has taken possession of it; as for me, I like this box..

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Acheteur Vérifié

Published on 11/12/2022 à 14h37 following a purchase from 02/12/2022

Quick shipment, compliant and well packaged.

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Acheteur Vérifié

Published on 11/12/2022 à 13h58 following a purchase from 26/11/2022

Delivery quite fast

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Acheteur Vérifié

Published on 11/12/2022 à 09h54 following a purchase from 27/11/2022

I was surprised and disappointed that the 2 dolls were delivered in a plastic bag. It's really not presentable for gifting.

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Acheteur Vérifié

Published on 10/12/2022 à 23h28 following a purchase from 29/11/2022

Fast delivery, very pleasant delivery person. I recommend.

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Acheteur Vérifié

Published on 10/12/2022 à 19h18 following a purchase from 30/11/2022

Order matches the photo but no packaging for the doll, for a gift it's very average.

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Acheteur Vérifié

Published on 10/12/2022 à 16h46 following a purchase from 30/11/2022

The deadline was as expected

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Acheteur Vérifié

Published on 10/12/2022 à 16h16 following a purchase from 25/11/2022

Nothing to say, everything is okay

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Acheteur Vérifié

Published on 10/12/2022 à 14h56 following a purchase from 01/12/2022

Thank you

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Acheteur Vérifié

Published on 10/12/2022 à 10h36 following a purchase from 24/11/2022

A bit complicated site but top-notch customer service. Fast delivery and in very good condition thanks to the packaging.

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Acheteur Vérifié

Published on 10/12/2022 à 04h03 following a purchase from 23/11/2022

Everything was perfect

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Acheteur Vérifié

Published on 09/12/2022 à 20h05 following a purchase from 25/11/2022

Fast shipping and delivery. The products match the description

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Acheteur Vérifié

Published on 09/12/2022 à 11h36 following a purchase from 25/11/2022

Ordering on the site was easy, and the delivery went well. The packages were very well packaged and in perfect condition. So nothing to complain about, it was perfect.

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Acheteur Vérifié

Published on 09/12/2022 à 11h08 following a purchase from 22/11/2022

Fast delivery, quality material

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Acheteur Vérifié

Published on 08/12/2022 à 20h27 following a purchase from 26/11/2022

Perfect

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Acheteur Vérifié

Published on 08/12/2022 à 15h18 following a purchase from 13/11/2022

Well-made site with lots of very interesting products despite still very high prices. Perfect delivery on time and very nice delivery person. Mixed review on the ordered product: the bed is good overall: suitable for the development of children's autonomy, bio-sourced materials, nice shape and color, practical size as there is no need to change the mattress compared to a crib... But for 200€, I would have liked a bit more quality: after 10 days of use, it is deformed because the edges do not hold up against the baby getting in and out of bed several times a day. I'm also afraid that the seams will come loose quickly. Too bad because it's Wesco material that is used in my children's nursery, it seemed solid to me; that's why I ordered from their site. I thought I was paying for quality that would serve both children (they are 1 year apart)... Today, I'm not sure that the bed will be usable for the youngest... We'll see in the long term...

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Acheteur Vérifié

Published on 08/12/2022 à 13h26 following a purchase from 30/11/2022

Clear and pleasant site

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Acheteur Vérifié

Published on 08/12/2022 à 12h00 following a purchase from 30/11/2022

Delivery and ordered product are compliant. Very good.

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Acheteur Vérifié

Published on 08/12/2022 à 11h35 following a purchase from 22/11/2022

Very good

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Acheteur Vérifié

Published on 07/12/2022 à 21h12 following a purchase from 01/12/2022

I paid for a chronopost for nothing hoping for a delivery scheduled for Monday 5/12 in vain because the address I wrote during payment was only communicated halfway, yet it was to be delivered to the only care house in this location, which I had also indicated, but neither wesco nor chronopost called or emailed me to resolve the delivery, nothing before my call to only understand that I was the only one penalized by this communication error between wesco and chronopost despite the address indicated on the wesco site.

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Response from Wesco Published on 09/12/2022

Hello, thank you for taking the time to share your experience with us. We understand your disappointment regarding this delivery that did not go according to WESCO's quality commitments and we apologize for that. To compensate you, our customer service will contact you to refund the express delivery. We hope that despite this unfortunate experience, your order will bring you full satisfaction in use and will encourage you to give our site a second chance, have a good day.

Acheteur Vérifié

Published on 07/12/2022 à 15h21 following a purchase from 01/12/2022

The dimensions are larger than stated in the description, 127 cm instead of 120 cm, so it does not fit the mattress. The fabric seems very thin, I hope it will last over time.

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Response from Wesco Published on 08/12/2022

Hello, thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointment regarding the use of this 2-in-1 duvet/fitted sheet. Since its introduction to the collection, we have received very few negative feedbacks and none concerned the dimensions of the product. Following your feedback, we have verified the product dimensions to ensure that the description is accurate. The dimensions after washing of this 2-in-1 duvet/fitted sheet are indeed 120 x 60 cm to be used with our 120 x 60 cm mattress. If you wish to return it, our after-sales service is available by email at [email protected]. Hoping to see you again on our site despite everything, have a good day.

Acheteur Vérifié

Published on 07/12/2022 à 14h58 following a purchase from 30/11/2022

Happy with my purchase, there are items that I haven't tried yet and the ball is not yet inflated.

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Acheteur Vérifié

Published on 07/12/2022 à 14h43 following a purchase from 11/11/2022

Easy to use site

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Acheteur Vérifié

Published on 07/12/2022 à 12h45 following a purchase from 28/11/2022

Perfect

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Acheteur Vérifié

Published on 07/12/2022 à 12h33 following a purchase from 27/11/2022

Good delay, good packaging.

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