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A
Rating: 5 out of 5
Fast delivery, website with a wide selection of items. Products conform to the description and of good quality.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Website with ease of use, quality product and delivery 2 days early. I can only recommend.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Quality item. Fast and careful shipping. I recommend
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Rating: 5 out of 5
Great! Clear and efficient.
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A
Rating: 4 out of 5
Streamlining would be better
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A
Rating: 4 out of 5
Delivery made on time
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A
Rating: 4 out of 5
Nothing to complain about regarding the delivery. Product delivered ahead of the indicated deadlines, so it's always a nice surprise. Just a downside regarding the packaging: A box the size of a shoebox to deliver a purchase the size of a cigarette pack... not very eco-friendly... but the box is nice and we will find another use for it.
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A
Rating: 5 out of 5
PRODUCT DELIVERED TO SCHOOL
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Rating: 4 out of 5
Quality products
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A
Rating: 4 out of 5
NOTHING TO SAY EVERYTHING IS OK
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A
Rating: 5 out of 5
good ..
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A
Rating: 1 out of 5
Complicated navigation as soon as we go to another page. The site does not keep the chosen section and the items placed in the cart. Always have to redo it!
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Response from Wesco
Hello, thank you for your feedback. Your browsing experience on our site did not satisfy you, and we are sorry for that. After forwarding your comment to our web team, it seems that we have already encountered a similar problem, the browser, which was more up to date, was then the cause. We recommend updating your browser, as the problem may come from there. If this is not the case, we would like to thank you for taking the time to share your experience with us. Our teams are mobilized daily to continue improving our site and your feedback is valuable to us, as customer satisfaction is our priority. We hope you will give Wesco another chance and we wish you a good day
A
Rating: 5 out of 5
Top super fast delivery
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Rating: 5 out of 5
Very good site, we find a lot of eco-friendly and less harmful supplies. I have been ordering for 2 school years because there are no surprises. Serious seller, package arrived on the indicated date, in short, everything is perfect! Thank you, I recommend!
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Rating: 4 out of 5
The products are of good quality but I received a part (fragile) of the delivery damaged due to lack of protection in the box. More than anything, I regret not being able to pay for my order in 4X with Paypal. I have to split my orders which impacts my ecological footprint and multiplies shipping costs.
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Rating: 1 out of 5
2 missing items in my package, no response to my complaint email. The material is quite quality but in case of issues, don't expect the site to compensate or respond!
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Response from Wesco
Hello, thank you for taking the time to alert us this way. We understand your disappointment regarding the processing time of your complaint and we apologize for it. Our after-sales service is mobilized daily to respond to our customers, however, they sometimes have a delay of one or two days in processing. We hope that the solution proposed by our team during the processing of your complaint, namely the reshipment of the missing products, satisfies you. Our after-sales service has noted that the package presented to you had been re-taped, we are forwarding this experience to our logistics service to prevent this situation from happening again. We sincerely hope that the response provided by our team will encourage you to give Wesco a second chance, have a good day
A
Rating: 5 out of 5
very good
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Rating: 5 out of 5
I always find what suits me
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A
Rating: 4 out of 5
Good flow from start to finish
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A
Rating: 4 out of 5
A lot of choices
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Rating: 5 out of 5
Very good package received on the scheduled date. The only problem was with Colissimo, the package was torn on the front but the contents were intact
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A
Rating: 5 out of 5
Quality items, solid panels, my little one is delighted.. I recommend
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A
Rating: 5 out of 5
Good value for money
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Rating: 4 out of 5
Sofa is great, just a bit disappointed with the delivery, the sofa was only wrapped in plastic in the truck with 2 crushed corners.
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Rating: 4 out of 5
The site is perfect, as soon as I look for something I can find it quickly. Small downside regarding the prices which are a bit expensive.
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Rating: 5 out of 5
Fast delivery and high-quality product. Very satisfied, I recommend
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Rating: 5 out of 5
Top!
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Rating: 5 out of 5
Received on time
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Rating: 5 out of 5
The site is very good.
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Rating: 5 out of 5
Attentive to remarks regarding delivery date, perfect.
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Rating: 5 out of 5
Order of a cot 130x54, and two fitted sheets. Order arrived much faster than expected. Sturdy, lightweight cot, very practical as an extra bed. Fitted sheets, good quality.
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Rating: 5 out of 5
Perfect
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Rating: 4 out of 5
Better on computer than on phone. Very good site
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Rating: 1 out of 5
Hello, very angry, the deadlines are not respected and we are very poorly received on the phone despite an order of almost €10,000!!!! We are opening our nursery on September 1st and we will not have tables or chairs for the children.... We will have to go camping. We should have been informed from the start; I would have placed my order elsewhere. Not professional at all. This is my first order and my last... the director.
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Response from Wesco
Hello, thank you for taking the time to write to us. We understand your disappointment and apologize for the inconvenience caused. For several months, the health crisis and more recently the unstable geopolitical context have disrupted logistics activities, causing us supply and transport difficulties. We are doing our best to ship our customers' orders as quickly as possible and to inform them about delivery times. That is why the order confirmation message sent to your email on August 2nd mentions two different delivery dates, between August 16 and 18 for the first part of the order, and between September 21 and 23 for the second part of the order. We regret that you were not aware of this information. We invite you to contact our customer service at 05 49 80 01 66 starting September 1st, who will be able to inform you about the shipment of the rest of your order. Despite this bad experience, we hope that our products will bring you complete satisfaction in use, and that you will give WESCO another chance. Have a nice day.
A
Rating: 4 out of 5
Serious site.
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Rating: 3 out of 5
Nothing to say about customer service. Here it is more about the amount of cardboard sent and plastic used for our order of 20 hedges arriving in 20 different boxes. It would have been preferable to group the hedges with as little cardboard and plastic as possible.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Nothing to say
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Rating: 3 out of 5
I am very happy with the products but not with their delivery... one of my items was supposed to arrive later, a one-week delay... I have been waiting for several weeks. I will think twice when the product is announced with a wait!
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