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A
Rating: 4 out of 5
Very good, fast delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 084 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Serious company with respected delivery date and order compliant with the description.
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A
Rating: 4 out of 5
Good regarding the proposed products, and received on time. However, it is very expensive.
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A
Rating: 5 out of 5
After an issue with the carrier, Wesco's customer service was very responsive and quickly resolved the problem. The products are of quality, as always.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
No issues with site navigation and delivery.
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 4 out of 5
Simple to understand site and delivery times respected.
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A
Rating: 3 out of 5
Quality item and compliant but delivery took 2 months due to the current shortage of materials.
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A
Rating: 3 out of 5
Package received damaged and torn. No protection for the package.
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A
Rating: 5 out of 5
Received on time, perfect.
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A
Rating: 5 out of 5
Quick and careful shipping
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A
Rating: 5 out of 5
Matches the images. Fast delivery
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
5 stars
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A
Rating: 5 out of 5
We ordered the little boy doll from Wesco.. it is just extraordinary and it arrived very quickly.
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A
Rating: 5 out of 5
Fast delivery and top product. I recommend :)
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A
Rating: 5 out of 5
The delivery person told me that he usually does not go upstairs. It would be good to have this information before delivery.
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A
Rating: 4 out of 5
Good site, easy order, only downside, contact with the person during the call was a bit cold and distant
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A
Rating: 5 out of 5
I found the supplies I needed for my class at an affordable price. Very good quality items and fast delivery. Thank you!
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A
Rating: 5 out of 5
Very nice website
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A
Rating: 5 out of 5
I am very satisfied with Wesco, everything is of quality, nothing to add, plus I got the Wesco card and I'm just waiting for it
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A
Rating: 5 out of 5
super fast service, impeccable packaging...I recommend
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A
Rating: 3 out of 5
Not always easy to find what you're looking for
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A
Rating: 4 out of 5
great game
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A
Rating: 4 out of 5
Reliable site, order received in very good condition, well packaged.
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A
Rating: 5 out of 5
Sent on time
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A
Rating: 5 out of 5
Easy to use site. Order delivered within the announced timeframe. Package arrived in perfect condition.
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A
Rating: 5 out of 5
Great site! Complete with a lot of material at very accessible prices.
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A
Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
As usual, perfect, fast delivery, top-notch items!
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A
Rating: 5 out of 5
Very satisfied. The carrier was very professional. I recommend.
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A
Rating: 5 out of 5
I am very satisfied with my order.
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A
Rating: 1 out of 5
It's been a month and I still haven't received my package
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Easy navigation on the site. Very friendly and professional phone assistance. However, there were issues during delivery. I contacted the carrier myself after a week because the merchandise was still at the dock. They did not deliver because they did not have my phone number. I checked, it is indeed indicated in my Wesco customer account. So there was an error on your part regarding communication with the carrier.
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A
Rating: 1 out of 5
I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?
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Response from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.
A
Rating: 5 out of 5
Balls conforming to my order and my needs...thank you
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A
Rating: 3 out of 5
After an order that I had to pay 4 times and then call customer service, I finally managed to order the children's bike handles! (Bank problem according to customer service, personally I lean more towards a payment platform problem because this never happens to me elsewhere) Delivery and waiting for the order is very, very long! Delivery requested and desired at a specific moment, ultimately to be picked up at the Post Office. In short, a very disappointing customer experience.
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