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A
Rating: 4 out of 5
Very large selection for several items
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 084 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Easy online ordering, pleasant contact with the sales service and fast delivery.
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A
Rating: 4 out of 5
As a childminder, I bought several items. I agree that most of the ordered items meet my expectations. I find it a shame not to retain customers. Prices remain high, however. I hope not to be disappointed over time.
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A
Rating: 5 out of 5
Fast service but no signature request upon receipt, which could lead to confusion
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A
Rating: 1 out of 5
I still haven't received my order and can no longer access my order tracking.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not bring you complete satisfaction and we apologize. As soon as an order is shipped, we send an email with a tracking link to follow its delivery. If despite these details, your situation remains blocked, we invite you to contact our customer service at [email protected] or at 05 49 800 66. Have a nice day
A
Rating: 5 out of 5
Clear navigation, package received on the scheduled day. Satisfied
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A
Rating: 5 out of 5
Very fast delivery. Everything is perfect.
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A
Rating: 4 out of 5
Great product! Supply problem, so the order was received in 4 parts..
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A
Rating: 2 out of 5
Unfortunately, my chalks arrived broken and I ordered colored chalks but received white chalks
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint at [email protected] (including some photos) so that we can provide you with a solution. We are particularly attentive to the quality of our services and products. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good product, I recommend and fast shipping
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A
Rating: 5 out of 5
Once you understand how the site works, no issues. Quick order, perfect reception.
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A
Rating: 5 out of 5
Very good
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A
Rating: 2 out of 5
Difficulty finding the item reference
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you encountered difficulties finding an item on our site. If necessary, you can contact our customer service directly via the online chat offered on our site or by phone (05 49 800 66). We hope that the ordered product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Carpet received well wrapped and thick, being a nanny it's great for the children
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A
Rating: 5 out of 5
Fast delivery and serious
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A
Rating: 5 out of 5
Very good
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A
Rating: 4 out of 5
Corresponds to my order and within the deadlines.
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A
Rating: 5 out of 5
Fast, efficient, perfect
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 1 out of 5
To place the order I had to call Wesco: I could not correctly choose the type of shipment. On the scheduled delivery date, the product was not delivered. I paid to be delivered in two days that is to say on Wednesday and on Tuesday evening I received a message indicating that the delivery would indeed be on Wednesday. On Wednesday no one arrives and everything is postponed to Friday. I then call Wesco to confirm for Friday morning (I need the product for Friday afternoon), they confirm it to me and 5 minutes later I receive a message that moves the delivery to Saturday. I then had to personally call the post office to ask them to reschedule the delivery for Friday. When the product finally arrives on Friday it is not the one I saw on the Wesco site and I have to call them again to ask for the correct product. In response, they tell me to write an email and today I am still waiting for a response.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for all these difficulties encountered which are contrary to our quality commitments to satisfy our customers. Our site has recently evolved and the first days of operation may have been accompanied by some technical problems explaining your difficulty in choosing a delivery method. Our customer service has received your complaint and is handling your case to provide you with a solution as soon as possible. We renew our apologies and thank you for your patience. We hope you will give us a second chance and that we will have the opportunity to see you again in the future on our site. Have a nice day
A
Rating: 5 out of 5
very good product delivered before the scheduled date thank you
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A
Rating: 5 out of 5
The site is very well stocked and attractive. The hardest part is to hold back! Very good customer follow-up. The only small downside is that the delivery person does not contact us before coming and could easily miss us. Luckily, I was at home during the two deliveries.
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A
Rating: 5 out of 5
Still a fan of Wesco products. Top-notch delivery! Firstly within the deadlines, then they call you to confirm the appointment and the delivery people are great! In short, Wesco is my reference for my job as a nursery assistant, just a pity that the delivery is so expensive despite the quality of service.
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A
Rating: 4 out of 5
Very good
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A
Rating: 5 out of 5
Quality products
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A
Rating: 5 out of 5
Very good brand and products I recommend
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A
Rating: 5 out of 5
Product conforms to the description, very fast shipping (was supposed to arrive on the 22nd, arrived on the 17th)
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A
Rating: 5 out of 5
Super good products, arrived quickly and in perfect condition.
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A
Rating: 5 out of 5
Nothing to report
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A
Rating: 4 out of 5
very good follow-up whether by phone or later through the site. Very serious company
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A
Rating: 5 out of 5
Products very well packaged and fast delivery.
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A
Rating: 5 out of 5
Timely Colissimo delivery, great games!
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A
Rating: 5 out of 5
Very satisfied, fast and careful shipping, perfect delivery
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A
Rating: 5 out of 5
Easy
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A
Rating: 3 out of 5
the delivery time of 1 working day at €14.90 is not respected, that's expensive for shipping
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A
Rating: 4 out of 5
Very good and fast
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A
Rating: 1 out of 5
Package sent to an address I do not know
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the delivery of your order went this way and we apologize. We hope you were able to pick up your package directly at the relay point and we remain at your disposal at [email protected] if needed. Have a nice day
A
Rating: 5 out of 5
very fast and careful shipping
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