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A
Rating: 5 out of 5
Super item super quality
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 084 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
very fast delivery
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 1 out of 5
Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site
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Response from Wesco
Hello and thank you for your feedback. We are committed to providing quality services and we are sincerely sorry that your order submission could not proceed under favorable conditions. Our order submission process relies on the use of a valid email address, without which it is technically impossible for us to trace your request. Our customer service remains at your disposal at [email protected] to answer all your questions. We would be happy to assist you during a future order submission so that it goes more smoothly. Have a nice day
A
Rating: 3 out of 5
Not very satisfied, poorly packaged parcel delivered with missing items that must have fallen during transport! Called customer service who redirected me to a link by email. Response pending, little reactivity!
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A
Rating: 5 out of 5
Easy to use site
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Quality products
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A
Rating: 3 out of 5
Very long delivery (August 25), I had to follow up with customer service.
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A
Rating: 5 out of 5
Hello, just a small negative note regarding the packaging of the supplies. I find the number of boxes exaggerated compared to the quantity of the product. Let's preserve our planet, we need to work on this idea again and again so that Mother Nature is not suffocated..... Have a nice day, Nathalie Durand, Animator
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about our impact on the environment and we are continuously looking to improve. We are already adapting the size of our packages according to the products, we opt for flat delivery and we limit over-packaging as much as possible. We take note of your comment to evolve even more towards a virtuous world. Have a nice day
A
Rating: 5 out of 5
Very good
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A
Rating: 2 out of 5
Problem with a very damaged carpet, big holes in the middle. This could not have gone unnoticed. I have not heard back about the return, I sent you 2 emails.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry that you encountered this type of problem. Our customer service is informed of your situation and is doing everything possible to provide you with a solution as soon as possible. We hope to have the opportunity to see you on our site very soon. Have a nice day
A
Rating: 5 out of 5
As with every order, I am happy with this one, nothing to complain about; products are in line with what I expected. I recommend this site
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A
Rating: 5 out of 5
Perfect!!! Speed, quality-price ratio is top...
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A
Rating: 4 out of 5
The site is quite smooth, but there are some difficulties in choosing targeted items. It's a shame there aren't more diverse offers
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A
Rating: 2 out of 5
Very disappointed, I often order from Wesco and this time the sofa is of very poor quality...
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Response from Wesco
Hello and thank you for your comment. We are particularly concerned about the quality of the products we offer and we sincerely apologize as our quality standards were not met. Our customer service is informed of the situation and will proceed with an exchange of the product. We are sincerely sorry to read about your disappointment and we hope to see you again very soon on our site. Have a nice day
A
Rating: 5 out of 5
Very good quality, as usual. My son is delighted and spends time coloring at his desk, he has plenty of space to put his stuff. Quick assembly. Requires a screwdriver. Small downside: having to make holes if you want to put all the screws. I only used the screws for which the holes were already perforated, it holds well.
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A
Rating: 3 out of 5
I am a bit annoyed because I had requested to receive my order in one single delivery! Which was not the case!
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A
Rating: 1 out of 5
Delivery time not respected. It's deplorable
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Response from Wesco
Hello and thank you for your feedback. When you placed your order, the delivery time was announced between August 26 and 28. After checking on our side, your order was delivered within the specified time, which was August 28. To satisfy you, we do everything possible every day to deliver to you as quickly as possible. We hope that your products bring you satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Very satisfied!
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A
Rating: 5 out of 5
Good
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A
Rating: 2 out of 5
Perfect site and order, however, the delivery is to be deplored. I received a message saying I would receive the bed between 12 PM and 2 PM. The delivery person came at 10 AM, called me, and said he was there. I asked him to come back between 12 PM and 2 PM, he refused and said he would leave a notice of passage. I asked him to respect the indicated time in the message, he refused. I had to manage with my neighbors to intercept my package. It's a shame
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Response from Wesco
Hello and thank you for your comment. Despite all the care we put into providing you with quality services, we are sincerely sorry that the delivery did not meet our commitments. We are forwarding the information to our logistics service so that this situation, which is beyond our control, does not happen again. We hope that in use, the products will satisfy you and we thank you for your trust. Have a nice day
A
Rating: 5 out of 5
Very fast delivery, perfect service, nothing to complain about except thank you!
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A
Rating: 5 out of 5
- site: easy to use, lots of choices - fast delivery
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A
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
Perfect, fast delivery
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A
Rating: 5 out of 5
Easy and quick order. Items conform to descriptions and are of good quality.
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A
Rating: 5 out of 5
Item received in perfect condition. Very nice item. Not disappointed with my choice.
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A
Rating: 5 out of 5
Very good quality items!
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Rating: 1 out of 5
My order arrived damaged, after contacting customer service a week ago, still no response... I am more than disappointed given the brand's reputation.
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Response from Wesco
Hello and thank you for your comment. Despite all the care we take in preparing the packages, we are sincerely sorry that our quality standards were not met for your order. Our customer service has acknowledged your complaint and will contact you within 24 hours to provide you with a satisfactory solution. We apologize for this unfortunate experience and hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Very responsive, fast order and shipping
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A
Rating: 5 out of 5
Great site with plenty of choices at low prices for great quality!
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A
Rating: 5 out of 5
Pretty products specially designed for babies
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A
Rating: 4 out of 5
Very functional site and high-quality products
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A
Rating: 3 out of 5
Easy-to-use site, however, the package was received with a missing item even though the slip indicated it was inside
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A
Rating: 5 out of 5
Very good. Fast delivery
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A
Rating: 5 out of 5
Perfect delivery service
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Rating: 5 out of 5
There's nothing to complain about! I feel like a child again because you are the only ones offering items I discovered in kindergarten! My son is at the age to discover them, so I took the plunge and it's a real pleasure! From discovering the site to using quality products, it's a flawless experience! I recommend your items and will not hesitate to order again!
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A
Rating: 5 out of 5
Quality products, reasonable prices, and fast, careful shipping.
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