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A
Rating: 5 out of 5
Delivery on time with a friendly delivery person.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Delivery on time. Order compliant and well packaged.
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Rating: 3 out of 5
During the first order, I had some problems. Second thing, the date indicated on the order was not respected... otherwise, the material is good.
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Rating: 1 out of 5
Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your first order did not go as smoothly as expected. Our customer service is informed of your dissatisfaction and will get back to you very soon. However, we hope that your order brings you complete satisfaction.
A
Rating: 5 out of 5
Hello, I have received my order, the cot is great, very happy with my purchase, unfortunately the delivery is another matter, very unpleasant, rude delivery person... I was very disappointed, I will hesitate even more to order next time, even if your products are great.
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Rating: 4 out of 5
It's a shame that the delays are sometimes so long (carpet). Otherwise, order and delivery efficient
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Rating: 1 out of 5
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
A
Rating: 5 out of 5
Easy navigation, fast delivery, very satisfied with the first order.
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Rating: 1 out of 5
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
A
Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
Clear
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Rating: 2 out of 5
Disappointed with communication and delivery time
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the delivery of your order. We have informed our logistics service. However, we hope that your order brings you complete satisfaction today.
A
Rating: 5 out of 5
Perfect Quick delay
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Rating: 4 out of 5
Very good products
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Rating: 4 out of 5
I am a childminder and I am a fan of your catalog. Only downside: that I cannot get a discount as a professional in early childhood like in childcare stores (Aubert, Bebe9,...) where I have a 10% discount upon presentation of my approval. Equipping a house for children is expensive, and I do not benefit from any assistance.
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Rating: 5 out of 5
Clear site
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Rating: 5 out of 5
quick order, efficient delivery very satisfied!
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Rating: 4 out of 5
Excellent product and very professional delivery service. Slight downside, a bit long delivery time
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Rating: 5 out of 5
Very good
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Rating: 2 out of 5
Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay that was not made according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We hope that your product brings you complete satisfaction.
A
Rating: 5 out of 5
Serious site.
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A
Rating: 5 out of 5
The products mostly match the site, great I really recommend
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A
Rating: 5 out of 5
perfect and fast
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Rating: 5 out of 5
Very good site, easy to search, a bit expensive for me as a childminder. I have been very happy for a few years that I have been ordering, a bit disappointed just on a children's sleeping bag because the zipper came loose. But otherwise very satisfied.
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Rating: 5 out of 5
Whether it's the Wesco site, the delivery, and customer service, everything is perfect. I recommend this site because the products are of very good quality.
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Rating: 5 out of 5
Perfect!
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Rating: 5 out of 5
Very accessible site
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Rating: 5 out of 5
easy to use, and fast and compliant delivery
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Rating: 5 out of 5
Fast delivery, nice packaging. Perfect!
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Rating: 4 out of 5
Hello, the delivery time slot is too large. Waiting from 10 am to 3 pm! I do not have the correct invoice in the package. I have the invoice of another customer. I will call you tomorrow to get my invoice. Otherwise satisfied with the delivery time and the material. Best regards
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Rating: 5 out of 5
Everything went very well. Very satisfied. I recommend this site!!!
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Rating: 5 out of 5
Very good product. Delivered on the scheduled date
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Rating: 5 out of 5
PERFECT
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Rating: 1 out of 5
Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. To take your complaint into account, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
A
Rating: 5 out of 5
Quality material
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Rating: 4 out of 5
quite clear and readable.
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Rating: 3 out of 5
We were not informed that our order would arrive in 2 packages, which caused us some inconvenience at the post office.
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Rating: 5 out of 5
Very good site
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Rating: 3 out of 5
The rug is absolutely great, and of very nice quality, ideal as soon as the baby crawls until late, as we plan to put it in his room to create a play area, so for the rug, 5 stars. However, the announced delivery times are totally fanciful, 15 days after ordering, without news after a month, we are told that the delivery will finally take two months, and after further exchanges, the rug arrived 6 weeks later.... Too bad.
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Rating: 5 out of 5
The product received corresponds exactly to what is proposed on the site.
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