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A
Rating: 5 out of 5
very good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Easy order on the site, very satisfactory delivery time.
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A
Rating: 1 out of 5
I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, sometimes an error slips in. We hope that our new shipment will meet your satisfaction.
A
Rating: 3 out of 5
Hello, there are missing choices of Kamishibai stories by age group.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to contact our after-sales service by email: [email protected] to address this issue.
A
Rating: 5 out of 5
Everything went very well. Just one mistake (4 lids arrived when I thought I had ordered two) but it must be me who made the mistake.
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A
Rating: 3 out of 5
Delivery not on time...
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A
Rating: 5 out of 5
The site is very good!
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A
Rating: 4 out of 5
Hello, the only issue with the order is that I chose a delivery date (quite far away). Order placed on September 1st and we requested delivery between September 23rd and 25th, and it was only on the 25th or 26th that we were informed that our order was not ready, which I find really unfortunate! Moreover, the reception with the carrier went very well and they were very friendly. A big negative point for the delay in information regarding the delayed order.
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A
Rating: 4 out of 5
Purchase delivered as expected
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 3 out of 5
I was informed that there would be a slight delay in delivery, as the package had been damaged. And indeed, when I went to pick it up, the box had been completely destroyed, roughly resealed with plastic ties and inside one of the packs of 10 notebooks was completely torn and the notebooks scattered in the box, some damaged: corners bent... this was due, I think, to the use of a box that was far too large for what it contained and therefore no support for the contents. So very clearly the packaging needs to be reviewed as well as the shipping conditions.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, we have a limited number of box sizes that we adapt as best as we can to limit our environmental impact. We still have room for improvement and your comment contributes to that, thank you.
A
Rating: 5 out of 5
Great as usual.
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A
Rating: 4 out of 5
Very good quality but a bit expensive for individuals.
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A
Rating: 5 out of 5
Item well described; sent on time; quality educational game, although the translation of the manual into French is not perfect.
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A
Rating: 4 out of 5
Delivery delay.
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A
Rating: 5 out of 5
Easy to use.
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A
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 5 out of 5
Order received very quickly, all products are of quality.
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A
Rating: 1 out of 5
Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.
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Response from Wesco
Hello and thank you for your review. It indeed highlights an incident that we would not have seen without it. We are absolutely sorry to have disappointed you and just as much for not having responded to our quality requirement. The reception time is explained by the incredible rise in the number of orders. For us, there is no small order or priority customer. We chose to open our doors to individuals and we sincerely believe that offering you the same quality products that guarantee safety is a chance for every child. We would like to apologize once again with a small commercial gesture and hope that you will not hold it too much against us.
A
Rating: 5 out of 5
Very good.
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A
Rating: 4 out of 5
Very good, order received really quickly!!
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A
Rating: 5 out of 5
Serious about delivery which was fast. Easy to navigate the site.
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A
Rating: 3 out of 5
Very happy with the Wesco bed and its mattress. We were disappointed by the delivery. We waited all day for a delivery that did not happen and we were not informed.
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A
Rating: 5 out of 5
Everything went well.
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A
Rating: 5 out of 5
Very good, fast delivery.
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A
Rating: 4 out of 5
Rather good.
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A
Rating: 4 out of 5
Orders always made from the catalog.
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A
Rating: 5 out of 5
Excellent. Quality products and very good order follow-up. Delivery times respected. I recommend.
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A
Rating: 5 out of 5
Fast delivery, too bad there is no delivery to Guadeloupe!
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A
Rating: 5 out of 5
Pleasant navigation and delivery 1 week earlier than expected. Perfect.
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A
Rating: 5 out of 5
Quick processing of the order, products conforming to the order, good follow-up.
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A
Rating: 2 out of 5
Delivery too long
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed sparked the interest of many people at the same time. Our little elves did their best to make new ones for you. We hope this wait hasn't overshadowed your experience with your item.
A
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
Well compartmentalized site to navigate to the area of your search
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A
Rating: 5 out of 5
Fast
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A
Rating: 5 out of 5
Order delivered quickly! Everything is perfect.
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A
Rating: 5 out of 5
Very good product suitable for little ones. Sturdy and durable
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A
Rating: 4 out of 5
Easy to use site
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A
Rating: 5 out of 5
Very good site and quality material
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A
Rating: 5 out of 5
Very good
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