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Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersF
Rating: 5 out of 5
Very good, meets my expectations, I recommend!
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C
Rating: 5 out of 5
An easy-to-use site
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S
Rating: 3 out of 5
Bib with pulled threads. Send complaint email. No return.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality defect on the bibs. Our customer service has taken your complaint into account and is doing what is necessary to send you new compliant bibs. We hope to count on your understanding and have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 5 out of 5
Products well received and very well protected
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T
Rating: 5 out of 5
Quality games, second purchase and we are very happy with the products.
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T
Rating: 1 out of 5
The package was never delivered. I had to contact customer service 3 times to follow up on the order. And to this day it has been followed up but no delivery information, no date or anything has been provided to me. Thank you Wesco.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for this situation and we offer you our deepest apologies. Your order will be shipped from our warehouse at the beginning of next week. We thank you in advance for your understanding and patience towards us. We hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
Y
Rating: 5 out of 5
All good!
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C
Rating: 2 out of 5
The delivery date proposed by Wesco at the time of the order and confirmed by care was not respected. It occurred on November 19 instead of the 14th. The rug could therefore not be given on time. Furthermore, the large cardboard box arrived open due to a clear lack of tape. The rug was therefore soiled on the concerned side. The delivery person took the time to check with us the complete condition of the rug.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery delay as well as for the issue encountered with the shipping packaging. Regarding the rug, you have the option to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the product). We renew our apologies and hope you will give us a second chance to make a better impression when you return to our site. Have a nice day.
M
Rating: 2 out of 5
I bought these diapers because I was told that the T6 cheeks were no longer sold
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M
Rating: 5 out of 5
It is perfect
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P
Rating: 4 out of 5
Received very quickly
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M
Rating: 5 out of 5
Simple search, product sheets well detailed
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A
Rating: 5 out of 5
Correct handling
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F
Rating: 5 out of 5
Nothing to report, easy access order. Everything is simple and quick.
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L
Rating: 3 out of 5
Delivery was very late, photo gives the impression of larger objects than reality
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. To provide you with a solution, we invite you to make a complaint via the following form: https://www.wesco.fr/savreclamation. Our customer service will follow up to process your request. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
G
Rating: 5 out of 5
Order dispatched and received quickly
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D
Rating: 5 out of 5
fast, all ordered items are delivered. Total trust in the professionalism of the WESCO teams.
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C
Rating: 5 out of 5
Very good visibility
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J
Rating: 5 out of 5
Intuitive site, well-presented products. Delivery on time.
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A
Rating: 5 out of 5
Very good customer service
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A
Rating: 5 out of 5
Received on time
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R
Rating: 5 out of 5
Very interesting price for equal quality. Delivery fees more than reasonable!
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M
Rating: 5 out of 5
As usual, top service
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V
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good
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S
Rating: 3 out of 5
I find that the shipping times are too long. The items are available and we wait 15 days to receive them. Too bad
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V
Rating: 5 out of 5
Very good careful service
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M
Rating: 5 out of 5
Fast as usual
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H
Rating: 4 out of 5
Products available and delivered quite quickly
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C
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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L
Rating: 1 out of 5
I still haven't received the order and I'm being asked to give a review?
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Response from Wesco
Hello, we are sorry for this situation and we sincerely apologize. Your order experienced a routing error with the carrier, which caused its blockage and a delay in delivery. Customer service is currently underway and our teams are doing their best to resolve the situation as quickly as possible. We hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
M
Rating: 5 out of 5
Speed of delivery
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L
Rating: 3 out of 5
The images/photos with people using them do not reflect the actual size of the ball. For me, they do not match. I expected each ball to be one size larger. Otherwise, the ball itself is good.
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C
Rating: 4 out of 5
not easy to navigate from one page to another
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#
Rating: 4 out of 5
simple and efficient, quote done in one click, quick order (much simpler than the administrative burdens of local authorities to place an order)
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C
Rating: 5 out of 5
Easy to use site, correct delivery times.
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C
Rating: 5 out of 5
very good
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E
Rating: 5 out of 5
Good order tracking, fast and reliable delivery.
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C
Rating: 5 out of 5
Fast delivery and product as described
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