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K
Rating: 4 out of 5
The site is well made, good navigation
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersE
Rating: 5 out of 5
Quick and careful shipping.
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C
Rating: 5 out of 5
Everything went very well.
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N
Rating: 4 out of 5
Fast delivery, I recommend this site
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C
Rating: 5 out of 5
accessible, easy search
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N
Rating: 5 out of 5
It’s simply perfect every time!
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M
Rating: 5 out of 5
Very good, very serious
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D
Rating: 1 out of 5
The site is not the problem, it is rather the customer service that delays orders 15 days after validating them for fallacious reasons.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery of your order was delayed. This summer, due to the Olympic Games in Paris, our delivery providers faced access constraints in certain areas, which unfortunately impacted delivery times. We did our best to inform our affected customers by email and sincerely regret that this extended delay may have caused you inconvenience. We understand your frustration, but this situation remains beyond our control. We hope to have the opportunity to serve you again under better conditions and thank you for your understanding. Have a nice day.
C
Rating: 5 out of 5
I am delighted to have discovered Wesco! Very satisfied with the products and the seriousness! Possibly modify the reception time for more speed...
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R
Rating: 5 out of 5
very good
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B
Rating: 2 out of 5
Scheduled delivery between August 16 and 18. Excuse of the Olympics for not shipping it. Need to send an email to ensure that the postponed delivery in mid-September happens before the Paralympic Games to hope to receive it before the start of the school year. Thanks to the person who acted quickly.
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S
Rating: 3 out of 5
The site was often down when I wanted to track my package.
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S
Rating: 5 out of 5
good
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H
Rating: 5 out of 5
This is the second half contour I ordered and I find it really practical as a childminder for putting the little ones to sleep on the floor.
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R
Rating: 3 out of 5
Satisfactory but still waiting for part of my order and a response to my email regarding the chair issue (split backrest). Thank you in advance.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We apologize for the delivery issues encountered. Our customer service has already arranged for a new chair to replace the damaged one. Meanwhile, our logistics team is investigating with the concerned carrier to locate the missing packages. We hope you will trust us again by returning to our site soon. Have a nice day.
A
Rating: 3 out of 5
I am mixed. Happy with some items and very disappointed with others.
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C
Rating: 5 out of 5
perfect from order to delivery
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M
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
I easily found what I was looking for.
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M
Rating: 4 out of 5
Rasttttt
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S
Rating: 5 out of 5
Speed
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V
Rating: 5 out of 5
Hello.. From the order to the delivery everything went well...
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V
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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E
Rating: 5 out of 5
No problem; good service
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M
Rating: 5 out of 5
The material meets our expectations, deadlines well respected
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I
Rating: 5 out of 5
Nothing to say.
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A
Rating: 3 out of 5
Improve the packaging
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M
Rating: 5 out of 5
Practical
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A
Rating: 5 out of 5
Quick and efficient
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C
Rating: 5 out of 5
Order and shipping quick, very good, I recommend!
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H
Rating: 3 out of 5
Delivery changed 3 times and in the end the day I was delivered was not mentioned
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C
Rating: 5 out of 5
Very clear site, practical to use and products suitable for the community.
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A
Rating: 5 out of 5
Very easy for orders. I recommend
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E
Rating: 5 out of 5
Quick, very professional.
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C
Rating: 4 out of 5
The blanket suits me but I didn't understand why the delivery was so far from my home, not having a car I had to go there on foot, this does not encourage me to place another order
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O
Rating: 5 out of 5
Great
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V
Rating: 5 out of 5
Very good, perfect service, I recommend
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G
Rating: 1 out of 5
The delivery was terrible... the package was slipped between two mailboxes, we didn't find it on the day of delivery, we contested the delivery. The return from Chronopost and Wesco was 'The package was deposited in the mailbox in a safe place' we found the package 10 days later.... obviously, it got wet and molded. We are waiting for a refund or a gesture...
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Response from Wesco
Hello and thank you for sharing your customer experience with us. We are sincerely sorry for the inconveniences you encountered during delivery, which do not correspond at all to the quality of service we offer. We have informed our logistics department to ensure that this situation does not happen again in the future. Your complaint has been handled by our customer service and new products have already been shipped to you. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
D
Rating: 5 out of 5
Perfect
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N
Rating: 3 out of 5
The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!
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