Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Material suitable for children and of great solidity.. Some items on sale or promotion would be welcome from time to time given our loyalty to your group. Thank you.
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A
Aurore C.
Rating: 4 out of 5
following a purchase from 04/09/2026
Good material
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Christine V.
Rating: 4 out of 5
following a purchase from 17/09/2026
objectives maintained
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Lisa T.
Rating: 4 out of 5
following a purchase from 18/09/2026
Very good. Fast delivery
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Hayay H.
Rating: 1 out of 5
following a purchase from 18/09/2026
Hello, I am contacting you regarding my order. When I made my purchase, I paid extra fees for home delivery. However, I see that my package was ultimately delivered to a pickup point, which is not the delivery method I chose and paid for.
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Response from Wesco
Hello,
We sincerely apologize for this disregard of your chosen delivery method and for the inconvenience caused.
You paid for a home service and it is not normal that your package was dropped off at a pickup point without your consent. A commercial gesture will be made to compensate for this shortcoming.
Have a nice day
C
Creche Les Lapins Bleus -.
Rating: 2 out of 5
following a purchase from 12/09/2026
I am not satisfied with the ordered furniture. No response from customer service by phone, despite trying to reach them for a week.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction regarding the received furniture as well as the difficulties encountered in reaching our customer service by phone. We fully understand your frustration with this wait.
Rest assured: your complaint has been taken into account by our teams. Your file is being processed and a complete response will be provided to you by tomorrow at the latest in order to find a solution suitable for your situation.
We thank you for your patience and once again apologize for these inconveniences.
Have a nice day
J
Jaumouille S.
Rating: 2 out of 5
following a purchase from 01/09/2026
Order placed without knowing when I will be delivered, no stock available in the entire range, very unfortunate.
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Response from Wesco
Hello,
We understand your disappointment and we sincerely apologize for this lack of information. You should have benefited from clear and detailed tracking of your order's progress to better anticipate its receipt.
This product has been a victim of its success, which has led to a delay in shipping for this range. We deeply regret that you were not informed earlier of this delay.
We confirm that the product is on its way and hope it will bring you full satisfaction.
Have a nice day
L
Luc C.
Rating: 4 out of 5
following a purchase from 06/09/2026
Follow-up and reception ok.
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Médiathèque -.
Rating: 4 out of 5
following a purchase from 15/09/2026
The order received today meets our expectations. We will be able to test the paper and table with our users.
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Caplp Sarl -.
Rating: 4 out of 5
following a purchase from 11/09/2026
order preparation time is a bit long
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Francoise R.
Rating: 4 out of 5
following a purchase from 11/09/2026
Very good
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Ccas Seyssinet-Pariset -.
Rating: 2 out of 5
following a purchase from 07/07/2026
The delay between the order and the receipt of all items is truly absurd.
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Response from Wesco
Hello,
We take note of your comment regarding the delivery time of your order.
After verification, you had chosen a single delivery. Our services thus waited for all your items to be available before proceeding with the shipment, in accordance with the maximum delay announced at the time of your order, which was indeed respected.
We hope that despite this significant delay, you will trust Wesco again for your future purchases.
Have a nice day
A
Anne-Marie L.
Rating: 4 out of 5
following a purchase from 10/09/2026
To place an order, I knew what I wanted... However, the delivery was not great, no message, email or anything to inform me that it was arriving... neither from Wesco nor from the carrier.
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Isabelle C.
Rating: 4 out of 5
following a purchase from 05/08/2026
6 emails to announce the arrival of a package...
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Amicale A.
Rating: 1 out of 5
following a purchase from 04/09/2026
Order deadlines not respected, putting our service in difficulty.
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Response from Wesco
Hello,
We sincerely apologize for this delivery delay and for the organizational difficulties it has caused within your service. We fully understand the impact that such a delay can have on your daily life.
This delay is directly related to supply constraints on the affected products, which unfortunately delayed the preparation of your order.
We hope that despite this inconvenience, you will trust Wesco again for your future purchases.
Have a nice day
C
Claire M.
Rating: 1 out of 5
following a purchase from 10/09/2026
Package not shipped 4 days after the order, it's just a notebook. I will not order again and I will return the order if it ever arrives because I managed otherwise.
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the shipping delay of your order.
We want to assure you that our delivery times are always communicated transparently from the validation of your purchase and are included in your order confirmation. Your package containing the notebook is currently being handled and is on its way via Colissimo.
If you wish to return this product as soon as you receive it as you indicate, we invite you to register your return request via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
B
Bernard V.
Rating: 4 out of 5
following a purchase from 06/09/2026
very satisfied with the product
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Saint-Brice-Sous-Forêt -.
Rating: 2 out of 5
following a purchase from 01/09/2026
I receive a duplicate order with double billing. I refuse the second order, I make a complaint, impossible to ask the company to come and collect the duplicate package. The invoice will not be paid, and the package is waiting at the reception for someone to come and collect it. Moreover, there was a second item that I was supposed to receive later. To avoid a double delivery error, customer service preferred to cancel this one... I will have to redo a purchase order and place a new order. An error by Wesco, a double penalty for the customer. HAPPY
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Response from Wesco
Hello,
We sincerely regret the inconvenience and frustration caused by these successive delivery and cancellation errors. We fully understand your dissatisfaction with this situation.
Rest assured: your complaint has been duly acknowledged and is currently being prioritized by our services. A complete response will be provided to you by the beginning of next week at the latest.
We thank you for your patience and reiterate our apologies.
Have a nice day
P
Pierre D.
Rating: 2 out of 5
following a purchase from 02/09/2026
Shipping of products took too long to be completed
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Response from Wesco
Hello,
We take note of your comment regarding the shipping time of your order.
After verification, we confirm that the delivery time indicated in your order confirmation has indeed been respected.
We remain available for any further information requests by email at [email protected].
Have a nice day
A
Alsh Lou Loubatou -.
Rating: 1 out of 5
following a purchase from 21/08/2026
Damaged table
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry to learn that your table arrived damaged.
Your request has been processed by our after-sales service. A new table top is being sent to you to replace the damaged item as soon as possible.
Have a nice day
A
Animation Cosines -.
Rating: 1 out of 5
following a purchase from 06/08/2026
Chaos at the post office regarding the package not fitting in the mailbox because the package was damaged by the carrier. The poorly executed package: 5l can in a large box 75 cm high without protection, very poorly executed!
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Response from Wesco
Hello,
We are sincerely sorry to hear about this incident and we completely understand your dissatisfaction with the poor condition of your package upon arrival.
Your comment has been directly forwarded to our logistics department to take the necessary measures for the future.
Have a good day
M
Marie Claude M.
Rating: 4 out of 5
following a purchase from 29/07/2026
Satisfied with this transaction
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Laetitia T.
Rating: 1 out of 5
following a purchase from 28/08/2026
I requested a delivery date in the proposed time slot and I was not informed that it was delayed by a week... it is because I called several times and sent emails that I got information. This does not allow for any organization and the least one can do is to inform in advance and not at the moment it happens
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Response from Wesco
Hello,
We sincerely regret these organizational difficulties and we fully understand your frustration regarding this delivery delay.
After verification, our services sent you an email as soon as the carrier informed us of the failure of the initial delivery attempt, in order to ensure the follow-up of your file. We are however sorry that this information did not reach you sooner and that you had to contact us several times to obtain these details.
Your comments regarding the lack of communication from the carrier have been forwarded to our logistics department to improve the transmission of alerts.
Have a nice day
P
Plassais -.
Rating: 3 out of 5
following a purchase from 03/06/2026
Extremely long reception time for certain items. And a product that does not meet our expectations!
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Response from Wesco
Hello,
We sincerely apologize for these extremely long reception times. We encountered supply constraints on certain products in your order, which unfortunately delayed their delivery.
Regarding your dissatisfaction with one of the items, please know that a specific response has been provided by our services to discuss this product with you.
Have a nice day
A
Aziza P.
Rating: 4 out of 5
following a purchase from 19/08/2026
I often order from Wesco because they have suitable items of superior quality
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Ime Bayot Sarrazi -.
Rating: 4 out of 5
following a purchase from 30/06/2026
it went well but it is preferable to call to schedule the delivery under the best conditions
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Mairie D'auriol -.
Rating: 1 out of 5
following a purchase from 24/07/2026
Hello, I am dissatisfied because the package was not delivered on the scheduled date, so no one was present at the school and the delivery was thrown over the gate !!!!!!!!!
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Response from Wesco
Hello,
We sincerely regret this incident and we fully understand your dissatisfaction regarding the delivery delay and the unacceptable conditions of your package's drop-off.
Please know that your comment has been directly forwarded to our transport service to raise the issue with the carrier and to initiate awareness actions.
If you notice any breakage or damaged material as a result of this package being thrown, we invite you to immediately file a complaint using our online form: https://www.wesco.fr/requests/request/search. Our teams will handle your case as soon as possible.
Have a nice day
M
Multi-Accueil De Monségur M.
Rating: 1 out of 5
following a purchase from 24/07/2026
An item was damaged upon receipt
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry that one of your items arrived damaged.
We inform you that a personalized response has been provided by our after-sales service to resolve this situation as quickly as possible.
If you have any further details or documents to send us, you can at any time complete your file via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
M
Multi Accueil Cigo Zorn -.
Rating: 4 out of 5
following a purchase from 29/07/2026
fast delivery
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Multi Accueil Pom Canaille -.
Rating: 3 out of 5
following a purchase from 30/07/2026
good delivery but no consideration of additional delivery information regarding the reopening date
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Response from Wesco
Hello,
Thank you for your feedback regarding the quality of your delivery.
We sincerely apologize for this lack of coordination. We regret that the carrier was unable to take into account the reopening date that you had indeed provided at the time of your order.
Your comments are immediately forwarded to our transport service to prevent this kind of oversight from happening again with our providers.
Have a nice day
E
Ecole Les Primevères -.
Rating: 4 out of 5
following a purchase from 02/07/2026
The equipment arrived slightly damaged. I will make a complaint.
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Centre Social Roger Vailland C.
Rating: 2 out of 5
following a purchase from 17/06/2026
I am missing many things in the package. I had to make a complaint
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Response from Wesco
Hello,
We sincerely regret this incident and fully understand your frustration regarding the missing items in your package.
We confirm that your complaint has been taken care of by our after-sales service. Your file is being finalized and a response will be provided to you directly within the day with the chosen solution.
We thank you for your patience and once again apologize for this inconvenience.
Have a nice day
C
Crèche Les Lutins -.
Rating: 1 out of 5
following a purchase from 23/07/2026
Incomplete order delivered outside without notice
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Response from Wesco
Hello,
We acknowledge your report regarding the delivery conditions of your order and the apparent absence of certain items.
However, after verification, our information indicates that the entirety of the packages comprising your order has indeed been delivered to you.
If, after checking the contents of all your packages, some products are still missing, we invite you to contact us immediately via the complaint form: https://www.wesco.fr/requests/request/search
Have a nice day
E
Ecole Ste Jeanne Elisabeth -.
Rating: 1 out of 5
following a purchase from 08/07/2026
My package has still not been delivered since 08/24 and was supposed to be represented on 08/28 but supposedly not delivered because the road is inaccessible whereas our road is clear
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Response from Wesco
Hello,
We sincerely regret this delay as well as the inconvenience caused by this unsuccessful delivery attempt.
Following your message, our customer service immediately contacted the carrier to assess the situation. The road being quite passable, the instruction has been given and the delivery of your package is now scheduled for this Monday.
Have a nice day
C
Creche Les Ptits Dauphins C.
Rating: 4 out of 5
following a purchase from 24/08/2026
The carpets are in accordance with the order
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Service Enfance Jeunesse -.
Rating: 3 out of 5
following a purchase from 12/08/2026
Speed efficiency, but difficulty in managing orders and especially little attention to long-time customers, it's a shame
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Response from Wesco
Hello,
Thank you for your feedback and we are pleased to know that you appreciated the speed and efficiency of our services.
However, we are sorry that you feel a lack of attention as a former client. The loyalty of our customers is essential for a small business like ours, and we are committed to providing an impeccable experience to everyone.
To help us better understand the difficulties encountered in managing your orders and your expectations, could you provide us with more details by writing directly to [email protected]? Your observations will be forwarded to the relevant teams to improve our services.
Have a nice day
O
Ogec La Malgrange -.
Rating: 3 out of 5
following a purchase from 10/07/2026
Delivery problem with HEPNER despite 2 calls to your services.
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Response from Wesco
Hello,
We sincerely regret the difficulties encountered during your delivery with the carrier, as well as the discomfort generated despite your calls to our teams.
Please know that your feedback regarding this provider has been directly forwarded to our transport service.
We hope that despite this inconvenience you will trust Wesco again.
Have a nice day
C
Catherine P.
Rating: 4 out of 5
following a purchase from 11/08/2026
The carrier is good but I haven't tested it on the one-year-old baby it is intended for.
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Stephanie C.
Rating: 1 out of 5
following a purchase from 17/08/2026
I did not receive my order
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Response from Wesco
Hello,
We sincerely apologize for the wait and this delivery issue regarding your order.
After checking your file, we inform you that your package is currently being returned to our premises as it was reported damaged during transit.
As soon as it is received in our warehouses, our after-sales service will contact you to proceed with the reshipment of your order in perfect condition.
Have a nice day
J
Jean-Michel B.
Rating: 3 out of 5
following a purchase from 18/08/2026
Good products and good services but packaging could be improved. Several glasses (thankfully sturdy) were loose in the (huge) box.
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Response from Wesco
Hello,
Thank you for taking the time to leave us your feedback. We are delighted to learn that the quality of our products and services meets your satisfaction.
However, we have taken note of your comment regarding the packaging of your glasses. Your observations have been immediately forwarded to our logistics team to improve the packaging.
Have a nice day
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