Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello, I only received the end of the alphabet and the delivery was long.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that you received the product incomplete and we apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the product)? We thank you in advance for this information and hope that you will give us a second chance to make a better impression on your next order. Have a nice day.
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Relais Petite Enfance H.
Rating: 4 out of 5
following a purchase from 16/07/2025
Great!
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Mairie Tullins -.
Rating: 4 out of 5
following a purchase from 23/09/2025
fast delivery
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Ecole Mat Jules Ferry E.
Rating: 4 out of 5
following a purchase from 08/09/2025
The only downside is still waiting for leftovers
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Arielle M.
Rating: 4 out of 5
following a purchase from 02/10/2025
Perfect
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Audrey D.
Rating: 4 out of 5
following a purchase from 29/09/2025
Good experience
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- S.
Rating: 3 out of 5
following a purchase from 17/07/2025
Order ok! Too bad about the packaging waste (big box for 1 puzzle) quality of the tunnel to see over time but seems very thin
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Ugecam Le Cerrsy -.
Rating: 2 out of 5
following a purchase from 15/09/2025
The delivery was thrown next to the trash cans and got lost in a service and a stick package is missing and I have not received a delivery receipt
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Response from Wesco
Hello, and thank you for taking the time to share your experience. We are sincerely sorry that the delivery went this way and we offer our sincerest apologies. In order for us to quickly resolve the issue of the missing package, we invite you to write to [email protected] (specifying your order number and the undelivered references). We thank you in advance for this information and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
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Les Moussaillons -.
Rating: 3 out of 5
following a purchase from 08/09/2025
A contact with a sales representative for advice would be welcome! The site is easy until the order is validated with an administrative mandate. There I get stuck and I go through email to customer service; I am disappointed by the quality of the sofas, seats, rugs... which are less robust than a few years ago! Have a nice end of the day
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We regret that you encountered difficulties in finalizing your order on our site. Our customer service is at your disposal at 05 49 800 166 to assist you in navigation or placing an order, do not hesitate to contact us with any questions. Payment by administrative mandate is indeed reserved for administrations, but it is possible to select the option 'I am not the billed party' and pay for the order using a commitment voucher. Regarding your feelings about the quality of our products, we assure you that we remain fully attentive to their robustness, safety, and durability. If you notice a defect on an item, our customer service can be reached at [email protected] and will handle your request. We sincerely thank you for your loyalty and the trust placed in Wesco over the years. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Esther D.
Rating: 4 out of 5
following a purchase from 28/09/2025
I received my package on time and am satisfied with my purchase, it's very good. However, it was a home delivery of a small puzzle in a very large box that doesn't fit in the mailbox... the mail carrier had quite a hard time, it's a real shame. It would therefore be wise to provide packaging suitable for the size of the products. Thank you!
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Communauté De Communes Portes Ariège Pyrénées -.
Rating: 4 out of 5
following a purchase from 28/07/2025
Hello, very well protected dishes but a lot of packaging often not optimized
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Loisirs Et Culture -.
Rating: 1 out of 5
following a purchase from 23/07/2025
Order took a veeeery long time to receive, and in parts..... Finally returned because it was very damaged. Given the prices, we expect a bit more quality in the handling.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to sincerely apologize for the issues encountered during delivery. Our customer service has taken charge of your complaint and is proceeding with a reshipment of the products. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
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Communauté De Communes Du Val De Sully -.
Rating: 2 out of 5
following a purchase from 22/09/2025
Hello, Would it be possible to inform us in advance when an item listed on a quote is out of stock so that we can possibly replace it or suggest a replacement? Because the order is then incomplete and afterwards, it is not possible to reorder only with the amount of the missing item(s).
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Deborah D.
Rating: 3 out of 5
following a purchase from 24/09/2025
2 items ordered 1 only arrived
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Response from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service has already initiated the reshipment of the missing package. We thank you for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
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Camsp Apajh C.
Rating: 4 out of 5
following a purchase from 24/09/2025
Very good
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Association Icare -.
Rating: 2 out of 5
following a purchase from 23/09/2025
Last purchase on Wesco was inconclusive. None of the 10 thermometers for the students indicate the same temperature, although they were placed under the same conditions. It is complicated to conduct experiments and a scientific approach with this type of material.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the quality defects mentioned and would like to extend our sincerest apologies. Our customer service has taken charge of your complaint and has indicated the procedure to follow to return the defective products. Furthermore, we are informing our quality service to verify this reference. We hope to have the opportunity to provide you with a better experience on your next order on our site. Have a nice day.
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Ecole Saint Joseph -.
Rating: 4 out of 5
following a purchase from 24/09/2025
Good, too expensive.
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Estelle D.
Rating: 2 out of 5
following a purchase from 24/09/2025
Upon delivery, one item was missing from the two ordered.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We sincerely apologize for the incomplete delivery of your order. Our customer service has proceeded with the reshipment of the missing package. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
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Fabiola J.
Rating: 3 out of 5
following a purchase from 22/09/2025
I received only four packages out of 5....
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Response from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service is in contact with the carrier to locate the missing package. We are sorry for this inconvenience that is beyond our control and are doing everything necessary to resolve the situation as quickly as possible. If you have any questions, we are here to assist you at 05 49 800 166. Have a nice day.
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Thifaine D.
Rating: 4 out of 5
following a purchase from 22/09/2025
It remains quite expensive, but of very good quality
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Thérèse Majnoni D'intignano T.
Rating: 1 out of 5
following a purchase from 19/09/2025
The delivery by Chronopost was pathetic.. They didn't ring the bell and the package went to their warehouse.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry that the delivery service went this way and we sincerely apologize. Our customer service has taken charge of your case: the delivery fees will be refunded and your order will be resent. We thank you in advance for your patience. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Crèche Les Premiers Crocs -.
Rating: 1 out of 5
following a purchase from 27/08/2025
The customer service is unreachable, 15 days to receive my delivery, items are missing and one item is damaged and another incomplete, 15 days later no response from customer service, as a result for 1 month I have been waiting for the tablet chair to feed a child in daycare and between the moment my request is taken into account and receiving a new compliant chair I will have to manage without!
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Response from Wesco
Hello and thank you for alerting us through this means regarding your shopping experience on our site. We are sorry to read that the order has several issues. Customer service has taken your request into account and plans to resend the missing products or those with defects as soon as possible. Despite this unsuccessful experience, we hope to see you again on our site to make a better impression. Have a nice day.
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Marylise L.
Rating: 4 out of 5
following a purchase from 11/09/2025
well received
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Ogesca Pic La Salle -.
Rating: 4 out of 5
following a purchase from 10/09/2025
I recommend this site, they have very good products (last order: carafes and cutlery, products we had already ordered). Very good quality of the boxes, for my part, it would need bubbles or other protections inside to prevent heavy products from hitting more fragile ones. The 4 is more for the delivery time (longer than announced) and despite the paid shipping costs.
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Ctre D'ailhaud Castelet -.
Rating: 3 out of 5
following a purchase from 09/09/2025
The colors ordered were not the ones delivered. Problem with hole drilling for a piece of furniture
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry for the issues encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the products received). At the same time, we have forwarded your feedback on the drilling to our quality service so that a stock check can be carried out to ensure that this is indeed an isolated case. We thank you in advance for your information and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
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Clotilde L.
Rating: 4 out of 5
following a purchase from 07/09/2025
the requested products were compliant. The delivery is a bit long
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Cabinet De Masso-Kinésithérapie Avenel -.
Rating: 1 out of 5
following a purchase from 17/07/2025
I am very disappointed. The prices remain high yet the customer service is quite deplorable. I had placed an order that was supposed to be delivered in two parts. The second delivery was canceled along with the second half of my order. I am left with half a mobility course that I cannot return, with no hope of receiving the other part of my order, which is out of stock. One part of my delivery is unusable without the other half!!!
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Response from Wesco
Hello, and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to read about your disappointment and we offer our sincerest apologies. After checking, an email was sent to you on September 8 to inform you of the stock shortage on two references and to offer you a modification of your order. Our customer service is of course at your disposal at 05 49 800 166 to find the most suitable solution with you. Have a nice day.
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Marie-Laure P.
Rating: 2 out of 5
following a purchase from 16/09/2025
Package thrown in the yard under the rain at a wrong address without ringing or contacting me beforehand. Damaged package recovered thanks to the kindness of the neighbors, unjustified GLS service fee. Would gladly accept a commercial gesture. Pornon MLaure for KidiJeux.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies as the delivery service did not meet our commitments. Our customer service will get back in touch with you to offer a commercial gesture. We thank you in advance for your availability and hope to have the opportunity to provide you with a better experience on your next order. Have a nice day.
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Nabila B.
Rating: 4 out of 5
following a purchase from 15/09/2025
I am very satisfied with my purchase, it is really quality
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Myriam R.
Rating: 4 out of 5
following a purchase from 09/09/2025
Items arrived in good condition
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Les Chateloups -.
Rating: 4 out of 5
following a purchase from 07/09/2025
Purchase in line with our expectations
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Ogec L Abeille E.
Rating: 4 out of 5
following a purchase from 09/09/2025
Product conforms to the order
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Laetitia B.
Rating: 4 out of 5
following a purchase from 09/09/2025
Poor delivery
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Ecole Notre Dame Des Fleurs -.
Rating: 1 out of 5
following a purchase from 17/07/2025
We were very disappointed: order not delivered on time (stock problem at Wesco for 15 chairs delivered on September 19 instead of late August). Then, upon delivery of the tables, out of 7 boxes, only 4 were correct, the other 3 were not the boxes corresponding to our order (plastic partitions instead of tops for oval tables). I requested a commercial gesture (2 additional free coral chairs: no response on this matter). I am still waiting for my table tops, even though I let the carrier who delivered the chairs on August 19 leave with the three boxes that were not correct... In short: a real mess!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies. The necessary steps have been taken to ensure that the 3 missing tops reach you as soon as possible. Meanwhile, your request for a commercial gesture has been forwarded to our customer service. We hope to regain your full trust with a future order. Have a nice day.
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Grégoire D.
Rating: 3 out of 5
following a purchase from 06/09/2025
Shipping delay too long!
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, the delivery of your order was indeed made within the announced timeframe, visible in your order confirmation. We hope that despite this impression of a long delay, the product brings you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Dina M.
Rating: 1 out of 5
following a purchase from 08/09/2025
Package delivered in very bad condition
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the package arrived in poor condition and we would like to extend our sincerest apologies. As soon as the product is returned, our customer service will be able to process its refund. We thank you in advance for your understanding and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
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Crèche Luna Banana -.
Rating: 1 out of 5
following a purchase from 25/08/2025
a part of the order has disappeared
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Laurie L.
Rating: 4 out of 5
following a purchase from 07/09/2025
Compliant and of quality
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Centre Social Villejean Ker Yann -.
Rating: 4 out of 5
following a purchase from 02/09/2025
Very well
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Sandrine N.
Rating: 4 out of 5
following a purchase from 30/07/2025
ras
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