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A
Rating: 3 out of 5
I received my order in several parts and each time I had to be available to welcome the delivery person, not easy when you are with children.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
products conform to my expectations, well protected,
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A
Rating: 4 out of 5
Pleasant site to browse.
Clear and practical
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Clear and practical
A
Rating: 4 out of 5
Fast and reliable
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A
Rating: 3 out of 5
The site itself is good but ordering is not great, I ordered 2 rugs that were available at the time of the order, and upon delivery I only received one rug and I wasn't even informed that there was a stock shortage, I had to call to find out where the second rug was because if I had known I wouldn't have ordered it at all.
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A
Rating: 3 out of 5
Hello,
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
Translated reviews
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
Response from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
A
Rating: 4 out of 5
very good product.
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Rating: 4 out of 5
It seems to me that there is an inconsistency between the delivery dates indicated by the site and the actual delivery date
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A
Rating: 4 out of 5
Good site with affordable quality prices
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A
Rating: 3 out of 5
I had a bit of trouble finding what I was looking for, and I couldn't get the follow-up to obtain the discounted prices, too bad because I would have taken more bunk beds
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A
Rating: 2 out of 5
Hello, one CD does not work. It is not possible to reach customer service directly by phone. I contacted the service by email but am still waiting for a response.
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Response from Wesco
Thank you for your feedback. We hope your new CD meets your expectations and we apologize for this inconvenience.
A
Rating: 4 out of 5
user-friendly and well-structured, easy to find what you are looking for. I lack perspective as these are my first orders this September 2018...
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
USER-FRIENDLY
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A
Rating: 4 out of 5
The site is well made and quite intuitive! The products are very good and suitable. The only downside is the delivery, really not great. Too bad because the items are super!
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A
Rating: 4 out of 5
My order on the site went smoothly.
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A
Rating: 2 out of 5
Big delivery problem
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We are working with your carrier to ensure this type of situation does not happen again.
A
Rating: 4 out of 5
Very good product
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A
Rating: 3 out of 5
Not bad, but I say it again, given the prices and the orders we place, a loyalty program or something like that would be interesting....
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A
Rating: 4 out of 5
Specialized material for early childhood
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A
Rating: 1 out of 5
Extremely mediocre logistics service
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 3 out of 5
Very nice site, wide selection of pretty products suitable for children's ages. Disappointed by the delays and delivery.
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A
Rating: 4 out of 5
Products conforming and of good quality.
However, the delivery leaves much to be desired! Received 10 days after the scheduled delivery, impossible to reach the delivery company.
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However, the delivery leaves much to be desired! Received 10 days after the scheduled delivery, impossible to reach the delivery company.
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Clear and transparent
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Rating: 4 out of 5
Fast and careful shipping. Satisfied with my purchases especially the bibs.
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A
Rating: 4 out of 5
Delivery on time and well protected. However, I find it unfortunate to receive two packages just to send the catalog...
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A
Rating: 2 out of 5
Received bad diapers, ineffective customer service by phone, no response to the various emails sent, only Adeline from social media was able to answer my questions even though she is not directly concerned (hence the 2 *, otherwise I would have given only 1...). A week to realize that they no longer have in stock the diapers I ordered (the stock on the website has still not been updated...). How long will it take for me to be refunded my €95??? This is a significant amount, especially since I had to reorder this from another website.
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Response from Wesco
Hello and thank you for your feedback. While we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback. PS: a big thank you to Adeline.
A
Rating: 4 out of 5
Practical and readable
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A
Rating: 4 out of 5
A site with a lot of choice of materials (and colors!!). And, above all, quality!
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A
Rating: 4 out of 5
Easy order, quick reception
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A
Rating: 4 out of 5
Delivery requested on Monday but delivered the previous Friday.
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A
Rating: 2 out of 5
Not readable. messy not easy to find what you are looking for
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Response from Wesco
Hello and thank you for your review. The dolls are sold without clothes (unless otherwise stated) and you will find all the outfits in Role-playing games > Dolls and accessories > Doll clothes.
A
Rating: 3 out of 5
clear site
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A
Rating: 1 out of 5
Error in the content of the delivery. I did not receive any of the ordered items. Therefore, I cannot give my opinion on the products themselves but on a poor preparation of the packages.
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Response from Wesco
Thank you for your feedback. We hope that your products satisfy you.
A
Rating: 4 out of 5
Very good but very expensive!
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A
Rating: 4 out of 5
Many interesting items that cannot be found elsewhere
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A
Rating: 1 out of 5
Quality products but mediocre customer/marketing service and unreliable partial delivery that made me lose two days.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order did not meet Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 3 out of 5
our order was delivered incomplete... we are missing a mattress protector and sheets, so we cannot use the cocoon bed. no news from customer service...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was made in several parts. We apologize for this. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.