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A
Rating: 3 out of 5
Very good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good products! With a security advantage, a lot of choices! I enjoyed browsing the site!
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A
Rating: 3 out of 5
Quick order, efficient customer service but very slow delivery (more than 10 days after order). Non-compliance with delivery dates by the supplier.
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A
Rating: 4 out of 5
practical and clear
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Correct
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A
Rating: 2 out of 5
well-organized site
Delivery time unusually long, no information on product availability unless you ask the question
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Delivery time unusually long, no information on product availability unless you ask the question
Response from Wesco
Thank you for your feedback, it helps us improve our services. We are now working on implementing an alert system.
A
Rating: 4 out of 5
The delivery time was very good, the choice of delivery date impeccable
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A
Rating: 3 out of 5
Once the bibs were in the cart, I could no longer see their colors. So I couldn't check my order before validation. Long waiting time to receive the goods.
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A
Rating: 4 out of 5
Very good. A notification upon arrival of the package would be a plus!
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A
Rating: 4 out of 5
Very good, just the delay a bit longer than expected
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A
Rating: 4 out of 5
Very well done
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A
Rating: 4 out of 5
Very useful and varied site, adapted to my profession as a childminder
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A
Rating: 4 out of 5
A lot of things, reasonable price
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Very good... except for the price of the scale which is €33.50 at the competitor and not €55. This disappoints me. Good quality, good communication, and fast delivery.
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A
Rating: 4 out of 5
I am a childminder. I want sturdy material that lasts, but apart from the play mat, I can't buy anything else for motor skills because it's very expensive.
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A
Rating: 4 out of 5
It is clear and practical.
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A
Rating: 2 out of 5
The delivery was 2 days late. If I hadn't contacted customer service, I would have never known. We ordered from your site for your seriousness and we were very disappointed. We had a meeting with the Departmental Council for a site visit and 10 minutes late, the mattresses would not have been delivered. This caused real dissatisfaction. The mattresses themselves are compliant.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service and logistics teams have been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
Delivery received more than 6 weeks after the order for 1 item that was out of stock. The item was delivered alone well before the others that I had to follow up on...
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A
Rating: 4 out of 5
Nothing to report, except for the delivery date, which was later than expected.
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A
Rating: 1 out of 5
Package poorly packaged, mattress edge even the box was torn, mattress cover carabiner defective, the latter gives off a very strong unbearable smell of burnt plastic, impossible to use it like the inclined plane, black mattress foam for a baby hygiene is paramount and frankly not present at all, after-sales service absent after numerous calls and emails with no response from them, it has been a month since we have been trying to reach someone without success... It's pathetic, I do not recommend at all... I who thought the brand was serious, I am extremely disappointed and will not fail to specify it.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its products and services. Our various services have been informed of this situation which requires a thorough investigation.
A
Rating: 3 out of 5
Very good product, however, we are offered to choose a delivery day that suits us, but it was delivered a few days later. Too bad.
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A
Rating: 2 out of 5
It shrank after the first wash. I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. Our quality service has been informed of the situation.
A
Rating: 1 out of 5
The site itself is very good, however, the delivery and the friendliness of the representatives leave much to be desired!
The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
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The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
Response from Wesco
We thank you for your feedback. The products used in the context of the Singapore method have indeed been victims of their success. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 2 out of 5
Very useful as there are many quality products but the phone service is deplorable every time. The staff has no desire to help us.
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Response from Wesco
Hello and thank you for your feedback. For any questions regarding a product before purchase, we recommend using our chat service. Our advisors assist you through all stages of the purchase (from product selection to cart validation). If it is a post-purchase complaint, you can contact our after-sales service at 05 49 80 45 05.
A
Rating: 2 out of 5
I ordered a blue children's bed and received a pink one.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advice. Our after-sales service is available at 05 49 80 45 05 to offer you a solution that meets your expectations.
A
Rating: 4 out of 5
I like it a lot
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A
Rating: 4 out of 5
Very good products but a bit expensive nonetheless.
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A
Rating: 4 out of 5
Hello,
Perfect phone reception + perfect delivery
Best regards
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Perfect phone reception + perfect delivery
Best regards
A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
I thought the cards were stiffer.
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A
Rating: 4 out of 5
No particular opinion.
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A
Rating: 3 out of 5
Not the right color.
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A
Rating: 3 out of 5
A product received very late. I was no longer at the center, which made it complicated for accounting.
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A
Rating: 4 out of 5
Good and pleasant for research.
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A
Rating: 3 out of 5
Received on time but delivered in an enormous box, whereas a cardboard envelope would have sufficed.
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A
Rating: 4 out of 5
Very good quality material. Just I asked to be delivered between this date and that date, which was not respected; it arrived before I came back from vacation.
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A
Rating: 3 out of 5
Good
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A
Rating: 1 out of 5
After the first wash, the bibs lost at least 4cm in height and shrank and are much less covering. Already after waiting 1 month before receiving them, I do not recommend at all. Plus, no commercial gesture for the delay. I am contacting customer service once again today.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advising. Our after-sales service is at your complete disposal at 05 49 80 45 05.