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A
Rating: 4 out of 5
Good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
Not attractive enough
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A
Rating: 4 out of 5
Rather satisfied with the products
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A
Rating: 4 out of 5
Very wide range of items
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A
Rating: 4 out of 5
We were satisfied with the ordered products. The order was delivered on time.
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A
Rating: 1 out of 5
Does not allow tracking of the shipment when the order is sent or partially sent. Unreliable after-sales service
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Response from Wesco
Hello and thank you for this feedback. You can track the status of your order by logging into your customer area under 'My orders'. The status of each product is indicated there. You will also find a link from the carrier to track the progress of the package.
A
Rating: 4 out of 5
Everything is perfect
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A
Rating: 3 out of 5
Not clear for choosing the order date, which is why I called your services and they couldn't answer me.
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A
Rating: 1 out of 5
I still haven't received my order, it's been almost 15 days and I won't receive it until Friday, so it would have been almost 20 days of waiting. I didn't get any explanations or help from customer service, so I called the carrier myself who gave me a new delivery date 1 week later. No effort was made to try to send it to me faster and no confirmation received either by email or SMS.
It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
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It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Very good products, nice quality, delivery times a bit long for the bench.
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A
Rating: 4 out of 5
Good quality products but still quite high cost.
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A
Rating: 4 out of 5
Package arrived in good condition (even if the box was damaged). And within the expected time frame.
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A
Rating: 4 out of 5
Good but the box was open and all the beads were scattered in the box because the box was too big and the bead box was neither protected nor packaged
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services and the full satisfaction of our customers. We strive to find a solution so that the situation you experienced does not happen again.
A
Rating: 4 out of 5
Wide choice, easy to navigate the site but products that remain expensive.
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A
Rating: 4 out of 5
Serious, fast and the material always meets my expectations
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A
Rating: 3 out of 5
Very well-designed site. However, it is sometimes difficult to find a particular item given the number of quality products offered.
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A
Rating: 4 out of 5
The site is relatively well made and the delivery times are generally correct, the quality is there
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A
Rating: 3 out of 5
Delivery method: chosen delivery person does not provide a time slot: significant constraint
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A
Rating: 4 out of 5
This site is very good but I find some equipment a bit expensive
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A
Rating: 4 out of 5
availability, speed
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A
Rating: 4 out of 5
A bit difficult to find what you want (I took 10 minutes to find my item even though I knew why I was coming to the site)
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A
Rating: 4 out of 5
My package was in perfect condition, I just wish I could have access to its progress regarding the delivery. Otherwise, everything is perfect
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A
Rating: 3 out of 5
Very clear
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A
Rating: 4 out of 5
Delivery time respected. Quality products but still a bit expensive, so not accessible to everyone, unfortunately!
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A
Rating: 4 out of 5
Very good site to start in early childhood. My first order went very well. An appointment was set for delivery, which is ideal. I recommend.
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A
Rating: 4 out of 5
without problems
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A
Rating: 4 out of 5
Order received on time, item as described: great
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A
Rating: 4 out of 5
Impeccable
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A
Rating: 4 out of 5
Aside from the delivery made by the post, nothing to complain about - Everything is perfect
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A
Rating: 4 out of 5
Inexpensive
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A
Rating: 1 out of 5
The menus are not explicit, you need to have the exact name to find what you are looking for. The sales are quite poor and do not concern the furniture.
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A
Rating: 3 out of 5
Delivery service deplorable and item damaged upon arrival. Return. Too bad, because super quality when everything goes well...
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A
Rating: 3 out of 5
Good
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A
Rating: 4 out of 5
As a long-time customer, I just found it unfortunate to have to pay by credit card rather than by invoice via bank transfer; otherwise, nothing to say, fast delivery, easy to place an order.
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A
Rating: 4 out of 5
Well described
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A
Rating: 4 out of 5
The site is quite easy to use for quick purchases. I appreciate that individuals can access the same quality products as those used in collective settings.
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A
Rating: 3 out of 5
The site does not have a clear architecture...
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A
Rating: 3 out of 5
The items are very interesting but the site is very impractical for finding what you are looking for. Tons of pages to finally find the gem...
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A
Rating: 4 out of 5
Beautiful quality... just delivery a bit later than initially planned
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A
Rating: 3 out of 5
Disappointed by the product which does not meet my expectations
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