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A
Rating: 4 out of 5
very good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good service!
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Too much waiting
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A
Rating: 4 out of 5
Service met my expectations - the only difficulty is that you have to check the item upon delivery and you cannot normally return it once the product is opened.
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A
Rating: 3 out of 5
Easy to use site, clear in searches. Too bad my order arrived earlier than the expected date, I was not at home, it was dropped off at a pickup point and it was difficult for me to move with a newborn! I am not very happy about this point!
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A
Rating: 4 out of 5
good site with many good quality toys but one star less because the prices are quite expensive
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A
Rating: 4 out of 5
I had no issues with my order so I would recommend making a purchase via Wesco
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A
Rating: 4 out of 5
Small kitchen that meets my expectations, good value for money despite the slightly damaged sink. Easy to assemble! Perfect for my son's two years.
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A
Rating: 2 out of 5
not very explicit for example 3 units I thought it was a lot of 3 when you are not in the profession you get caught!!!
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A
Rating: 3 out of 5
Order received quickly, but one cot is damaged....
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A
Rating: 2 out of 5
Delivery and packaging catastrophic
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Quick and compliant order
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A
Rating: 1 out of 5
Good
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment 'Good' does not provide any indication of your appreciation of the product or its specifics. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
A
Rating: 4 out of 5
Specific to early childhood
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A
Rating: 4 out of 5
Delivery a bit long
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A
Rating: 4 out of 5
High prices but really worth it
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A
Rating: 4 out of 5
Good variety of products.
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A
Rating: 4 out of 5
serious site
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A
Rating: 4 out of 5
Great
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Very good site for professionals but a bit expensive.
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A
Rating: 4 out of 5
Package a bit damaged
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Very good quality bibs
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A
Rating: 4 out of 5
Good quality but high prices.
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A
Rating: 3 out of 5
Fortunately, I knew the product, because the search was not easily fruitful...
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A
Rating: 4 out of 5
Practical site.
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A
Rating: 4 out of 5
well done
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A
Rating: 2 out of 5
Well categorized site. Clear, rarely out of stock, prices a bit high but the quality is present.
My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
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My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Your order's delivery was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
I question the packaging when sending the items.
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
Translated reviews
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Foam items are packaged in plastic sheaths to protect them from dust. No additional cardboard packaging is necessary, as the product is sufficiently durable.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
practical
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A
Rating: 4 out of 5
I find it a bit expensive.
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A
Rating: 4 out of 5
satisfied for a first order
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A
Rating: 4 out of 5
Order received in two parts. And in the second one, I was sent a notebook with small squares instead of a book on harassment. The customer service did not doubt my good faith and proceeded to send the ordered book again.
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A
Rating: 3 out of 5
There was an error on a product I ordered in natural color that I received multicolor from the service. I was very surprised to see that the return shipping costs are at my expense?
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our customer service is at your complete disposal at 05 49 80 01 66 to find an adequate solution.
A
Rating: 4 out of 5
Very good quality products, but speed and tracking of delivery need improvement.
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A
Rating: 3 out of 5
Too bad that as a childminder we have to pay for shipping costs.
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