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A
Rating: 3 out of 5
Very good except for the choice of delivery date on the small calendar which was not respected
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
VERY EASY TO USE
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Rating: 4 out of 5
Easy to access
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Rating: 4 out of 5
The site is clear. However, I was told about a promotion on the cots and I had a hard time being sure that it was indeed that.
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Rating: 4 out of 5
Fast shipping, reasonable shipping costs.
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Rating: 3 out of 5
When you don't know the site, it's a bit difficult to find what you're looking for
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Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
Satisfied with the speed of delivery
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A
Rating: 4 out of 5
Delivery in accordance with the order
item received with a torn box
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item received with a torn box
A
Rating: 1 out of 5
Catastrophic delivery! I requested home delivery, the delivery person didn't even show up at my house, while I was waiting at home and left my package in a parcel relay located in a city several kilometers away. In the SMS message received, the name of the parcel relay was not indicated, only the city was specified... I had to contact customer service to get the necessary information! This is unacceptable for a delivery requested at home on a day when I was indeed at home!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Satisfactory site.
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Rating: 4 out of 5
Very serious, product arrived before the date, well packaged, I recommend this site to families and professionals.
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Rating: 3 out of 5
The site is very good but my delivery has still not arrived, it is June 21.
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Rating: 3 out of 5
Happy with the product and the delivery time but my order was left in front of the door while I was at home but no one rang the bell! Luckily it was still there when I went outside!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 2 out of 5
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
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I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
A
Rating: 3 out of 5
I didn't quite understand. I received my order in 3 boxes. 1 on one day and the other two the next day.
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A
Rating: 4 out of 5
However, I had taken a Chronopost to get it quickly... and it arrived a week later!!
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A
Rating: 3 out of 5
Nothing to report...
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Rating: 4 out of 5
Fast and efficient.
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Rating: 4 out of 5
Very clear!
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A
Rating: 4 out of 5
Beautiful presentation. Clear
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A
Rating: 3 out of 5
Too messy
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A
Rating: 4 out of 5
Very good site with good products
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A
Rating: 4 out of 5
Apart from the product which is very expensive for what it is (there has been a noticeable decline in quality over time, I also have the old version), the transaction was carried out quite correctly.
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Response from Wesco
Hello and thank you for your feedback. We put our heart into designing and manufacturing equipment of impeccable quality. The safety of children is our priority. To this end, we have created an internal quality testing laboratory that initially validates our creations. These are then tested in an external laboratory to definitively validate them. Each product we sell meets the strictest standards, this is our trademark. We hope you will appreciate the durability of your purchase.
A
Rating: 3 out of 5
The delivery person gave me one package out of two. Upon noticing that one was missing, I quickly called back and he explained that it happens and he only had one. Three-quarters of an hour later he returned apologizing that the package was hidden under another. Luckily he wasn't far to bring it back to me. I found it average. They are too rushed and never check with the customers on site.. Otherwise, the bed was already assembled, which is nice. Good quality at first glance, we'll see over time. Satisfied. Regarding the site, known for its quality, without special promotions I wouldn't buy (quality/price).
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Very good
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Rating: 2 out of 5
Very disappointed. I had ordered natural colored clay for my daughter's birthday and received yellow clay that is much less pretty. Too late to exchange.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service is aware of the situation and we are doing everything we can to ensure that this does not happen again. Have good times with your family.
A
Rating: 1 out of 5
Delivery time doubled compared to the initial announcement (almost 1 month) / no information from customer service, no commercial gesture ... very disappointed by their lack of consideration
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Response from Wesco
Hello and thank you for this feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize. Our customer service is at your complete disposal at 05 49 80 01 66 for any further information.
A
Rating: 3 out of 5
Good, but I expected better quality products, given the prices paid
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Rating: 4 out of 5
very comprehensive, a lot of references but navigation can be a bit difficult (the play mats are in many different 'chapters', hard to compare them all at a glance for example)
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Rating: 4 out of 5
very good site and a lot of choices
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Rating: 2 out of 5
slow. Hard to find what you want.
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Rating: 4 out of 5
Good product, rather fast delivery without problems
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Rating: 3 out of 5
Many sections and subsections
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Rating: 4 out of 5
Difficulties in communicating the opening hours of my midwife practice. Otherwise, the product completely meets my expectations.
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Rating: 4 out of 5
Attractive items but navigation on smartphone (menu) is not easy. Fast delivery but you have to be present all day to receive the package!
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
You have a problem with packing the parcels. I had ordered a set of 5 one-liter bottles of paint with 1 one-liter bottle of glue, and in the package, all the bottles were loose, without any padding to secure them, which caused one bottle to break during transport and a refusal and return of the package. I wanted to use the paint quickly with the children I care for, but that will have to wait until Wesco accepts my return to allow me to reorder.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize and are doing everything possible to arrange a quick exchange of the product.
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Rating: 4 out of 5
Great site for our profession as childminders. Prices a bit high but superb quality. I recommend.
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Rating: 4 out of 5
Functional site
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