Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Order delivered a week after the specified date, without any information.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Good products suitable for children.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
Very good site but the photos are not realistic enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
good material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Very well done but the delivery was delayed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2018
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2018
The site is good but there are a few small difficulties in finding items without having the catalog reference.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
Simple. Satisfactory quality/price ratio. Products as described. Fast delivery time. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2018
Very good material, however there was a delay in the order for which we received an explanation email only a week later. Also, a purchase of colored sheets that I thought were cardboard and which are not.
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Response from Wesco
Hello and thank you for this comment. The ordered sheets have a weight of less than 130g and cannot be considered as cardboard. They are lightweight papers, easy to fold, crumple, and cut, ideal for all 'dry' drawing techniques: colored pencils, graphite, pastel, markers... Prefer a weight greater than 130g to obtain something more rigid.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2018
The ball has arrived crushed and the rattle broken at the plastic level
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Response from Wesco
Thank you for this feedback. We invite you to contact our customer service to find a solution that meets your expectations together
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2018
The purchase itself poses no problem but the delivery method (home delivery) was not respected. The package was dropped off at a relay point before the presumed delivery date without any prior trace of a visit to the home. We will hesitate to make another purchase for this reason.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Good fast delivery and well packaged nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
order delivered on the right date, only downside for me no customer account despite the orders I place for my organization no commercial offer...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2018
HELLO
I DID NOT WANT WOODEN FEET BUT ALUMINUM AND THE SMALLEST ONES;
HOW TO CHANGE THEM,,,,
THANK YOU ********** ********
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Response from Wesco
Hello and thank you for this comment. You have the option, via our website, to contact the Wesco after-sales service who will handle your request for processing as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Hello,
This order concerns a baby registry. My order is sent directly to the recipient. I would have liked to be informed of the shipment and/or receipt of my order.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2018
Serious and punctual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2018
Very good product but delivery could be free
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2018
easy consultation of products on this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2018
super order but I was delivered in front of my gate luckily my husband was able to carry the structure as he was on leave our house is quite far from the gate the delivery person did not offer to carry the structure not great
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2018
always problems with refunds for undelivered products but the items are correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2018
Delivery a bit long, but quality material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2018
Received on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2018
okok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
no order issues. However, tedious delivery! The carrier delivers once to a pharmacy, does not bother to call so no material and when I call them, I reach an extremely unpleasant person, who directs you to another number that never answers!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2018
Many products... sometimes a bit expensive but the quality is there
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
Judicious choice of items in the catalog
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2018
Good site, good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2018
NOTHING TO REPORT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2018
Good site but bug at the order level (customer title)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2018
Item ordered on 25/02/2018 and received on 13/03/2018. While the item was marked in stock. Even if bad weather can delay the delivery date, it is still unacceptable given the price of the items available at Wesco to have such a long delivery service.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2018
Big delivery problem
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
Fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2018
meets expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2018
It's a shame that the comments are not respected!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
Good, no problems to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2018
It's not very practical
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Response from Wesco
Hello and thank you for taking the time to evaluate our site. Your comment 'It's not very practical' does not provide enough concrete indications about your appreciation. It has therefore not been published as it cannot provide guarantees or advice to future buyers. We thank you for your understanding.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2018
The sizes do not match the visuals for the puppets. The compartmentalized trays broke within 15 days of purchase. Perhaps due to the heat from the dishwasher, however, for daily use in a nursery, it's a pity.
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Response from Wesco
Hello and thank you for this comment which allows us to improve our services. After checking with the various departments, marketing and quality, we will proceed to modify our product sheets. The technical sheets for references 46646 and 45678 will be modified to clearly mention the use of the product for children. As for the compartmentalized trays, they can go in the dishwasher, but the temperature should not exceed 70°C (maximum temperature tolerated by melamine).
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