Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 17/03/2018 à 13h38 following a purchase from 06/03/2018

Nothing to report!!!! Delivered on time!!! Serious site!!!

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Acheteur Vérifié

Published on 14/03/2018 à 12h44 following a purchase from 01/03/2018

Delivery date not respected

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Response from Wesco Published on 19/03/2018

Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. A technical problem triggered a delivery a few days earlier than you requested. Our logistics service is aware of the situation and will take the necessary measures to ensure that this does not happen again.

Acheteur Vérifié

Published on 13/03/2018 à 13h52 following a purchase from 28/02/2018

a damaged product

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Response from Wesco Published on 19/03/2018

Hello and thank you for this comment. Our customer service will contact you to offer you a solution that meets your expectations.

Acheteur Vérifié

Published on 13/03/2018 à 12h22 following a purchase from 01/03/2018

quick

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Acheteur Vérifié

Published on 13/03/2018 à 08h14 following a purchase from 02/03/2018

perfect, fast!

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Acheteur Vérifié

Published on 12/03/2018 à 16h21 following a purchase from 01/03/2018

no issues with the order

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Acheteur Vérifié

Published on 11/03/2018 à 20h25 following a purchase from 13/02/2018

Basket to be submitted to the paying organization too complicated...

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Acheteur Vérifié

Published on 11/03/2018 à 19h53 following a purchase from 28/02/2018

PERFECT

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Acheteur Vérifié

Published on 11/03/2018 à 19h35 following a purchase from 01/03/2018

Very good product received in advance

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Acheteur Vérifié

Published on 11/03/2018 à 12h33 following a purchase from 02/03/2018

Very good

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Acheteur Vérifié

Published on 09/03/2018 à 13h42 following a purchase from 27/02/2018

Maybe a bit thin

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Acheteur Vérifié

Published on 06/03/2018 à 13h29 following a purchase from 26/02/2018

A good tool for placing our orders

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Acheteur Vérifié

Published on 06/03/2018 à 08h35 following a purchase from 20/02/2018

When entering the product square beads in the search, it was impossible to find after several attempts, it came out by typing cube beads.

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Response from Wesco Published on 06/03/2018

Hello and thank you for this comment which allows us to improve our services. We will take the necessary measures to enhance the customer experience and allow for a more relevant search for products.

Acheteur Vérifié

Published on 05/03/2018 à 14h56 following a purchase from 06/02/2018

Delivery difficulties regarding the deadline, plus a missing order

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Response from Wesco Published on 12/03/2018

Hello and thank you for this feedback. After checking with our customer service, we confirm the delivery of the 2 orders at the end of February. For any questions about a product or difficulties at the time of ordering, do not hesitate to use our chat system. Our advisors will assist you in choosing your products until the validation of your cart.

Acheteur Vérifié

Published on 05/03/2018 à 14h06 following a purchase from 10/01/2018

Long but long ...... Almost 2 months of waiting ...

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Response from Wesco Published on 09/03/2018

Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Some of our products are sometimes victims of their success leading to unavailability. We do our best to inform our customers of any temporary unavailability of the product by displaying the estimated waiting time (2, 4, or 8 weeks) on each of our product sheets and on the order confirmation the delivery days. In case of confirmed delays, we do our utmost to inform our customers directly. We apologize for this delay which is beyond our control and wish you good times with your family.

Acheteur Vérifié

Published on 05/03/2018 à 12h56 following a purchase from 24/02/2018

Complete and simple

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Acheteur Vérifié

Published on 05/03/2018 à 10h00 following a purchase from 18/02/2018

Overall satisfied with my order. Well packaged even if some parcels were a bit damaged. Delivery before the scheduled date, delighted.

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Acheteur Vérifié

Published on 01/03/2018 à 13h08 following a purchase from 30/11/2017

I did not receive my entire order at the same time (order placed for Christmas and I received the last item 2 days ago), and no commercial gesture from Wesco... Very disappointed.

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Response from Wesco Published on 06/03/2018

Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.

Acheteur Vérifié

Published on 28/02/2018 à 14h20 following a purchase from 13/02/2018

Very good order. Possibility to order large quantities. Just a downside for delivery outside the requested hours...

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Acheteur Vérifié

Published on 28/02/2018 à 09h08 following a purchase from 19/02/2018

BAD QUALITY ON SOME CUPS

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Response from Wesco Published on 01/03/2018

Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The ordered product, which was damaged, does not meet Wesco's commitments. Our quality service has been informed of the situation and will take the necessary measures to ensure this does not happen again.

Acheteur Vérifié

Published on 28/02/2018 à 07h44 following a purchase from 14/02/2018

Too bad to have to pay at the time of ordering

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Acheteur Vérifié

Published on 26/02/2018 à 15h55 following a purchase from 15/02/2018

Delivery needs improvement.
Order normally delivered between February 20 and February 22, it is now February 26 and I still have not received my order

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Response from Wesco Published on 01/03/2018

Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to regularize the situation and ensure that this does not happen again.

Acheteur Vérifié

Published on 26/02/2018 à 13h02 following a purchase from 14/02/2018

good but lacks responsiveness if there is a problem with a product

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Acheteur Vérifié

Published on 26/02/2018 à 09h36 following a purchase from 22/01/2018

practical
however the description of the storage bins 2 units is not very clear, 2 units corresponding to the capacity of one bin, which is not clearly specified

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Acheteur Vérifié

Published on 25/02/2018 à 20h48 following a purchase from 03/02/2018

Delivery time a bit long for some products! Some discounts from time to time after a large order could be very nice and would further retain your customers.

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Acheteur Vérifié

Published on 23/02/2018 à 19h44 following a purchase from 01/02/2018

good

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Acheteur Vérifié

Published on 23/02/2018 à 14h57 following a purchase from 09/02/2018

Good material, but the price is too high

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Acheteur Vérifié

Published on 23/02/2018 à 13h08 following a purchase from 06/02/2018

Part of the notebooks received were not the ones ordered.
Good customer service: sending the correct notebooks and returning the wrong ones at Wesco's expense

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Acheteur Vérifié

Published on 23/02/2018 à 06h29 following a purchase from 13/02/2018

Very good

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Acheteur Vérifié

Published on 22/02/2018 à 09h05 following a purchase from 12/02/2018

the service is fast

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Acheteur Vérifié

Published on 21/02/2018 à 12h31 following a purchase from 09/02/2018

Good

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Acheteur Vérifié

Published on 21/02/2018 à 06h44 following a purchase from 26/01/2018

Good quality tracking

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Acheteur Vérifié

Published on 20/02/2018 à 16h03 following a purchase from 12/02/2018

Rather easy to use but sometimes complicated searches

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Acheteur Vérifié

Published on 20/02/2018 à 13h28 following a purchase from 09/02/2018

it's a pity that items disappear from the cart when the order is not placed within the day. Shipping costs are quite high especially if you buy small products like stickers at 3.70 euros (which is more expensive than buying the stickers)

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Acheteur Vérifié

Published on 19/02/2018 à 20h06 following a purchase from 01/02/2018

Serious

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Acheteur Vérifié

Published on 17/02/2018 à 10h53 following a purchase from 30/01/2018

Good site, quality material, however I did not receive a shipping email for the order, luckily I was home on the day of delivery!

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Acheteur Vérifié

Published on 17/02/2018 à 06h56 following a purchase from 01/02/2018

Very good quality products

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Acheteur Vérifié

Published on 16/02/2018 à 14h13 following a purchase from 31/01/2018

For a first order, I am satisfied. I received my order quickly.

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Acheteur Vérifié

Published on 15/02/2018 à 16h25 following a purchase from 22/01/2018

Easy to use. However, it is a pity that when the cart turns into a quote, some information disappears (like color choices for items, for example).

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Acheteur Vérifié

Published on 15/02/2018 à 15h22 following a purchase from 07/02/2018

Order went very well. Quality products. Site that I recommend.

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