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A
Rating: 4 out of 5
Good site, the only problem being as a licensed childminder no commercial gesture and that's a shame
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
Delivery time of 15 days not respected, waited 2 months....!! Certainly apologies after a month following a complaint on Facebook and a commercial gesture, but it doesn't seem serious.....
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 1 out of 5
The order sent did not correspond at all to the order placed, no control during preparation and shipping. I reported the problem to customer service who informed me that they would proceed with an exchange by sending me a prepaid label via email. 7 days later and despite follow-ups, still no label for the return nor a package corresponding to my order, even though I indicated it was a birthday gift. Customer service no longer responds to my follow-ups. I am used to online shopping but I have never seen this! For individuals, I do not recommend this site at all, regardless of the quality of Wesco products.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. Customer service is handling your request to send you the products quickly.
A
Rating: 4 out of 5
Fast
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A
Rating: 4 out of 5
nothing to report.
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A
Rating: 3 out of 5
very good product
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A
Rating: 4 out of 5
Quality product and well thought out
The products are always compliant with the description on the site
Nothing to complain about, always satisfied with the items received so far
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The products are always compliant with the description on the site
Nothing to complain about, always satisfied with the items received so far
A
Rating: 4 out of 5
Quality material. Beautiful colors and shapes for the little ones.
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A
Rating: 3 out of 5
Superb carpet, soft, thick!
Not at all disappointed with my purchase!
Very satisfied
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Not at all disappointed with my purchase!
Very satisfied
A
Rating: 4 out of 5
satisfactory
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A
Rating: 2 out of 5
Hello,
We did not appreciate the delivery at all. The delivery person left everything on the pavement and before 9 am without caring whether we could retrieve the equipment or not. Moreover, he was unpleasant and rude to my colleagues. It's a shame because you have quality equipment and with such a disastrous delivery, it does not make you want to recommend. The transport provider really needs to be reviewed!!!
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We did not appreciate the delivery at all. The delivery person left everything on the pavement and before 9 am without caring whether we could retrieve the equipment or not. Moreover, he was unpleasant and rude to my colleagues. It's a shame because you have quality equipment and with such a disastrous delivery, it does not make you want to recommend. The transport provider really needs to be reviewed!!!
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
quality site
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A
Rating: 4 out of 5
Compliant
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A
Rating: 4 out of 5
What a nice and serious site, the quality is there!!
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A
Rating: 1 out of 5
No understanding from customer service, billing service.
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it be listening or advice. Our customer service will contact you by phone and email to assist you in your process.
A
Rating: 4 out of 5
Attention to delivery address and billing address.
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A
Rating: 4 out of 5
I find the site difficult to use but for the order, no problem, delivery on time.
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A
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Easy-to-access e-commerce site.
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A
Rating: 4 out of 5
Fast delivery, diverse and practical products for playful pedagogy.
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A
Rating: 3 out of 5
Hello. It's difficult for me to find the item I want. Second remark: I was disappointed by the animal puzzle types, excuse me, I forgot the name, they detach too easily. I regretted these purchases because there were four of them. It's a budget for me. It's rare that I'm disappointed by Wesco products.
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Response from Wesco
Hello and thank you for this comment. We are sorry to hear that your experience has not been the most satisfactory. Please know that Wesco places the utmost importance on the quality of its services. Each product listed online is tested in a laboratory to ensure compliance and the safety of the child. The 'Zanimix' products that you seem to be disappointed with will be re-tested by our quality laboratory.
A
Rating: 3 out of 5
The descriptions on the site are not detailed enough. And as a result, even though we can return, it's already too complicated.
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Response from Wesco
Thank you for your feedback. Wesco places great importance on supporting families and provides its expertise for the well-being of children. For each product, a descriptive sheet is created. This includes the technical characteristics of the product, maintenance advice (if applicable: machine washing), but also the 'Product Plus', in other words, the benefits of the game... for the child (e.g., motor skills, manipulation...)
A
Rating: 4 out of 5
RELIABLE
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Practical and functional site overall.
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A
Rating: 4 out of 5
Fast service
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A
Rating: 1 out of 5
A total mess for the delivery: supposedly you can choose your day. I requested January 15. The customer service contacted by phone for something else told me that it would actually be between the 15th and the 17th, but that I would be informed by the carrier the day before. Consequently, WITHOUT WARNING, the carrier delivered on the 13th, at the moment I was supposed to leave, which made me late for the rest of my day... And we can say I was lucky because 5 minutes later I would not have been delivered.
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Response from Wesco
Thank you for your feedback and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The company in charge of the delivery should have contacted you during your delivery. Your complaint has been forwarded to them. Necessary measures will be taken to ensure that this does not happen again.
A
Rating: 4 out of 5
Well-made site
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A
Rating: 3 out of 5
Not easy to navigate with a mobile phone
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A
Rating: 3 out of 5
I realized there was a color error, probably on my part, in my order when I received the summary email. I therefore sent an email to Wesco, I used the pre-registered emails ('there is an error in my order') to explain and rectify the problem. I received confirmation of the receipt of this email, but I had no response. I tried to contact someone by phone but could only reach a voicemail. The order was therefore delivered with the initial error. This is regrettable.
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our standard is open from Monday to Friday from 9 am to 12:30 pm and from 1 pm to 5 pm. Outside of these hours, you will reach the voicemail. Our customer service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Good customer service, fast delivery. Regarding the products, possibly offer kits to equip classrooms with science materials (pipettes, test tubes...)
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Delivery times too long. Indulgence: Christmas holiday period
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A
Rating: 4 out of 5
good quality!
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A
Rating: 3 out of 5
disappointed because I could not modify my order and take advantage of the special Christmas discount code 'free shipping'. I will be more vigilant next time. I did not find it very commercial on the part of the person who responded to my request since we have been customers with you for many years. Best regards, nursery 'l'ile aux enfants'
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Response from Wesco
Thank you for your feedback. We understand your disappointment. Discount codes unfortunately have an expiration date. We offer various promotions throughout the year, subscribe to our newsletter to be sure not to miss out.
A
Rating: 1 out of 5
Overall, I am very dissatisfied with Wesco!!! defective products, long delivery time, excessive prices!!! Moreover, the sales representative is really bad, does not know her clients and does not follow her orders. This is my 3rd nursery, for the others, I will definitely switch to the competition
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has contacted you to proceed with the replacement of the defective products. We hope they will fully satisfy you this time.
A
Rating: 4 out of 5
very good site!
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A
Rating: 4 out of 5
attractive
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A
Rating: 4 out of 5
clear and easy
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