Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Order placed on 14/08, shipped on 28/08, delivery time too long.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Nassira T.
Rating: 3 out of 5
following a purchase from 21/08/2025
I did not receive the order as expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that you did not receive your order within the expected timeframe and understand your disappointment. After checking, it seems that the address provided for delivery was incomplete, which delayed the shipment. Our customer service has taken charge of your case and is organizing a new shipment as soon as possible. We thank you in advance for your patience and wish you a very good day.
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Ecole Montessori Main Dans La Main -.
Rating: 4 out of 5
following a purchase from 01/07/2025
Chairs that meet our expectations. To see the quality over time. Delivery date not respected.
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Scola Corsa -.
Rating: 1 out of 5
following a purchase from 12/08/2025
I would have gladly given 0 but I can't. The delivery date is absolutely not respected, we are going to start our school year without furniture!!!! Moreover, no one answers the phone for several days, this is unacceptable.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your disappointment and sincerely apologize for the concern caused by this situation, especially as the school year approaches. We also regret the difficulties encountered in reaching us by phone. After checking, the delivery of your order was scheduled for 28/08, which corresponds to the delivery window announced at the time of your order (between 25/08 and 02/09). Furthermore, we respected your wish to receive your entire order at once. We hope that despite this experience, you will renew your trust in us and that we will have the pleasure of seeing you again on our site. Have a nice day.
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Multi Accueil Les Petits Pas M.
Rating: 4 out of 5
following a purchase from 01/08/2025
The replacement mattress covers really smell very strong and are not usable at the moment.
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Niamé D.
Rating: 3 out of 5
following a purchase from 23/06/2025
I anticipated my order to receive it on a specific date, but ultimately the date was not respected, which is a shame.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery did not meet your expectations and we apologize. After verification, your order was indeed validated in a single shipment, which means it is shipped only when all items are available. In your case, one of the references was being restocked, which delayed the shipment. You should have normally received an information email regarding this. We understand your disappointment nonetheless and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Creche Des Culottes Courtes -.
Rating: 1 out of 5
following a purchase from 15/07/2025
The delivery person did not respect the delivery location despite calling ahead to find it. He was too rushed and did not take the time to find us, resulting in the packages being delivered to another address on the street.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry that the delivery was not made to the agreed location and we apologize. Your feedback has been forwarded to our logistics department so that a report can be made to the concerned carrier. We hope, despite this setback, that you will trust us again and that we will have the pleasure of seeing you again on our site soon. Have a nice day.
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Mme D.
Rating: 1 out of 5
following a purchase from 06/05/2025
Good quality material. Deadlines not respected and no information on this point.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are pleased that the quality of the material meets your satisfaction, but we regret the delivery delay and especially the lack of information on our part. In your case, a supply issue in May/June first delayed the shipment. Once the reference was available, we chose to put the delivery on hold, thinking that the recipient school would be closed during the summer. This decision, made without prior confirmation from you, may have penalized you and we apologize for this lack of communication. We hope to have the opportunity to provide you with a smoother experience on your next order. Have a nice day.
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Association Maison Pour Tous -.
Rating: 1 out of 5
following a purchase from 29/07/2025
The package arrived damaged. The packaging is insufficient: tissue paper, no bubble wrap. The furniture is scratched.
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Response from Wesco
Hello and thank you for reporting this incident. We sincerely apologize for this incident caused by transport and extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the exchange of the product as soon as possible. We thank you in advance for your patience and hope to have the pleasure of seeing you again in the future on our site. Have a nice day.
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M.a.m L.
Rating: 3 out of 5
following a purchase from 26/06/2025
Order delivered one month later than expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply delay on one of the references. We understand your disappointment and regret this situation. Nevertheless, we hope that you will trust us again and we look forward to seeing you soon on our site. Have a nice day.
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Magali B.
Rating: 1 out of 5
following a purchase from 31/07/2025
The delivery is not complete, the delivery person forgot a package.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We are sincerely sorry for the missing package during the delivery. Our customer service has taken the necessary steps to ensure it reaches you as soon as possible. We thank you in advance for your patience and understanding. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Praud A.
Rating: 4 out of 5
following a purchase from 13/08/2025
very good I am happy but the mattress without the smell of plastic but otherwise perfect
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Eddy Et Pauline A.
Rating: 1 out of 5
following a purchase from 06/08/2025
The delivery had missing items! It happens to everyone at least once! Unfortunately, it's me. I tried to call 4 times without result! At the time of opening the box / delivery by the delivery person. So I'm trying to write to customer service without ever getting a response either! Is this a joke?! I would like a response / to have my forgotten items sent back / or to be refunded for my baby formula boxes!) This is unacceptable. Thank you.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We sincerely apologize for our lack of availability by phone. Our customer service has just processed your complaint and is doing what is necessary to send you the 2 missing boxes. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.
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- M.
Rating: 4 out of 5
following a purchase from 08/07/2025
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Mylène R.
Rating: 2 out of 5
following a purchase from 25/07/2025
Missing screw in each lot of baby seat purchased, and wooden base split... impossible to reach customer service by phone, nor to get a response by email.. at the price charged, we expected better in terms of the precision of the necessary elements and customer service.
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Response from Wesco
Hello and thank you for your feedback on your purchase experience on wesco.fr. I apologize for this incomplete order as well as the damaged product. To date, our customer service has not received any complaint from you. Therefore, I invite you to contact them by email at [email protected] with photos corresponding to your complaint. A response will be made to you as soon as possible. Thank you in advance for your cooperation, have a nice day.
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Odile P.
Rating: 1 out of 5
following a purchase from 29/07/2025
The plates were very poorly protected in the package. As a result, during the delivery of the package, one plate was broken.
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Response from Wesco
Hello and thank you for alerting us following your purchase on wesco.fr. We are sorry to read that your package has suffered from the transport issues and we will be more vigilant on this point. Our customer service has received and processed your request, and a new plate will be sent to you as soon as possible. Despite this inconvenience, we hope to see you again soon on our site. Have a nice day.
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Camille R.
Rating: 4 out of 5
following a purchase from 02/08/2025
Stop the ads in the packages thank you
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Christel L.
Rating: 4 out of 5
following a purchase from 31/07/2025
Speed for shipping. The packaging for the 2kg6 can is not appropriate as it is dented and the post must have repackaged it. Packaging is important for certain products, even with the ecological trend, one should not overdo it.
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Vanessa L.
Rating: 2 out of 5
following a purchase from 22/07/2025
Second purchase on wesco. Very satisfied with the first. For the second, the carpet arrived "damaged" from the creases that have not quite returned. I did not have this issue with the previous model. I sent photos and a complaint from the site. But I have not received a response... Disappointed
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Response from Wesco
Hello and thank you for sharing your experience on wesco.fr. We are sorry to read that this second purchase has resulted in disappointment. Our customer service has contacted you because it has not received the photos associated with your complaint. Once the photos are received, a response will be provided to you as soon as possible. We still hope to see you for a future purchase on our site. Have a nice day.
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Stephanie H.
Rating: 4 out of 5
following a purchase from 31/07/2025
For once, fast delivery. Quality of the products excellent. However, I had a delivery note in my package that did not concern me.
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Jean-Luc H.
Rating: 4 out of 5
following a purchase from 27/07/2025
Delivery time respected. The two items match what I expected with a caveat. I would have preferred the tickets printed double-sided.
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Andrea B.
Rating: 2 out of 5
following a purchase from 26/07/2025
At the price of the item, I did not expect such a horrible smell!!! Had to put the mattress outside because it stinks and it gives me a headache!
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Response from Wesco
Hello and thank you for sharing your feedback regarding this product. In a logic of continuous improvement and full satisfaction of our customers, we take into account all customer feedback. Our products are intended for young children, which is why we are uncompromising on safety and the quality of the materials used. In this case, we remind you that the Cocon Mattress Contour complies with the NFS 54 045 standard and is phthalate-free. It is an emblematic WESCO product particularly appreciated by early childhood professionals for several years. We hope that in light of these elements you will continue to visit us at www.wesco.fr. Have a nice day.
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Ept Grandorlyseinebievre -.
Rating: 4 out of 5
following a purchase from 09/07/2025
Everything is ok
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Ime Le Beau Marais I.
Rating: 4 out of 5
following a purchase from 21/07/2025
serious
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Audrey D.
Rating: 4 out of 5
following a purchase from 20/07/2025
Everything went well. Quick
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Sophie G.
Rating: 4 out of 5
following a purchase from 03/07/2025
Instead of receiving 4 bibs of the same size at the price of €6.12 each, I received only 3 and one, of a smaller model that was charged at the price of the large ones
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Response from Wesco
Hello and thank you for sharing the situation by leaving a review. We are sorry for the problem encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the bibs)? Our customer service team will get back to you afterwards to remedy this situation. We thank you in advance for your cooperation and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
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Mairie De Bayac -.
Rating: 4 out of 5
following a purchase from 18/07/2025
Order and delivery ok
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Abida S.
Rating: 4 out of 5
following a purchase from 20/07/2025
Good
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Farandole -.
Rating: 4 out of 5
following a purchase from 17/07/2025
the choice and quality are appreciable
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Nolwenn P.
Rating: 4 out of 5
following a purchase from 19/07/2025
Good products
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Ludotheque -.
Rating: 4 out of 5
following a purchase from 17/07/2025
Hello, I am happy and satisfied with my purchases as well as the delivery. Just for your information, the plastic plates for the Fantacolor mosaic could be better protected, as out of the five, one of them arrived with a small corner broken, the one that is used to hold the sheets. This does not prevent usage, as there are still three left to hold the sheet, but it is still annoying, knowing that the product is new.
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Response from Wesco
Hello and thank you for sharing your experience with us. We are delighted that your order and its delivery have met your satisfaction. We also thank you for taking the time to explain the quality issue encountered with one of the grids (probably due to the uncertainties of transport). We will forward your feedback to our quality service, and if you wish, you can write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the defective product). Our customer service will get back to you afterwards to provide a solution. We thank you for your trust and will be happy to see you again soon on wesco.fr. Have a nice day.
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Sylve G.
Rating: 3 out of 5
following a purchase from 17/07/2025
One of the books is damaged on the spine (presence of glue)
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sorry for the quality issue encountered with one of the books and we sincerely apologize. We invite you to write to us at [email protected] (specifying your order number, the product reference, and attaching a photo of the product with the defect). Our customer service will get back to you afterwards. We hope to have the pleasure of seeing you again soon on wesco.fr and wish you an excellent day.
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Aurore P.
Rating: 4 out of 5
following a purchase from 17/07/2025
I am satisfied even if it remains a bit expensive.
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Mairie -.
Rating: 4 out of 5
following a purchase from 16/04/2025
Order placed in April. Delivery in 3 stages, with the last package in mid-July. A bit late for the last one!
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply time for one of the items in your last package. We hope you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Nathalie C.
Rating: 1 out of 5
following a purchase from 02/07/2025
One of my items was damaged. Normally never disappointed since I order from Wesco but this time there was a delivery mishap.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to hear that your order arrived damaged, likely due to an incident during transport. In order for us to offer you a solution, we invite you to contact us at [email protected], specifying your order number, the relevant reference, and attaching a few photos of the damaged product. Unfortunately, this situation is beyond our control, but we hope it will not undermine your trust in Wesco. Thank you for your loyalty and see you soon on wesco.fr. Have a great day.
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- C.
Rating: 4 out of 5
following a purchase from 15/07/2025
quick!
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Sandrine P.
Rating: 4 out of 5
following a purchase from 27/06/2025
Very good.
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Anne V.
Rating: 1 out of 5
following a purchase from 08/07/2025
Delivery problem ...
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the problem encountered during delivery and we sincerely apologize for this inconvenience. Our customer service has taken note of your feedback and is processing the refund of the shipping costs related to express delivery. We hope that this incident, which is completely exceptional and beyond our control, will not undermine the trust you place in us and that we will have the pleasure of seeing you again soon on wesco.fr. Thank you again for your loyalty. Have a nice day.
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Virginie P.
Rating: 3 out of 5
following a purchase from 07/07/2025
Order compliant, of good quality. Very fast shipping for the first package. I would have liked to benefit from free shipping (as a childminder with a small budget)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are delighted that your order has met your satisfaction. Regarding shipping costs, we invite you to regularly check our Promo Codes page (https://www.wesco.fr/codes-promos.html) to discover current offers, some of which may include free delivery (subject to conditions). Furthermore, we invite you to join our Wesco Club, a loyalty program that allows you to benefit all year round from exclusive advantages: private sales, vouchers, free delivery... To learn more about the Wesco Club, visit here: https://www.wesco.fr/clubs-avantages-wesco.html. Thank you for your trust, and we look forward to seeing you soon on wesco.fr. Have a nice day.
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Natacha H.
Rating: 4 out of 5
following a purchase from 07/07/2025
I purchased the 2nd Wesco bunk bed, the quality is there, however in 2/3 years the increase in the purchase price of the item is significant and it's a shame
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are delighted that the quality of our bunks meets your satisfaction. Regarding the price increase, we understand your comment. This increase is part of the overall adjustment of our rates in recent years. In the face of rising manufacturing costs, raw materials, and transportation, we are sometimes forced to revise certain prices. However, we do our utmost to limit these repercussions while maintaining a high level of quality and safety across all our products. We hope to continue supporting you in your projects and to see you again soon on wesco.fr. Thank you for your trust and loyalty. Have a nice day.
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