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C
Rating: 4 out of 5
I really like this site without any problems, that said, it is not within everyone's reach, it remains extremely expensive.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Site okay
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M
Rating: 3 out of 5
A bit disappointed because 2 out of 3 boxes were damaged. Packaging poorly suited to the contents. One artichoke bottle was cut. Its contents had spilled a bit onto the other bottles.
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V
Rating: 2 out of 5
Delivery issues. Order delivered in 3 parts, without the missing products being indicated. Package condition damaged and not suitable for its contents. Order placed on 01/10/2025 and last items received on 02/21/2025.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order did not meet your expectations and we sincerely apologize for these inconveniences. In the order confirmation email, we mentioned a longer delivery time due to the availability of certain references and their restocking. However, we completely understand that a long wait is always disappointing. Regarding the condition of the package, we assure you that our orders are prepared with the utmost care. However, it can happen that they suffer from the uncertainties of transport and arrive damaged independently of our will. We hope to have the opportunity to see you again soon on our site and that you will give us a second chance to make a better impression. Have a nice day.
M
Rating: 2 out of 5
Delivery problem and product description.
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S
Rating: 3 out of 5
The answers are not very structured.
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M
Rating: 3 out of 5
Next time, I will be more attentive.
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S
Rating: 4 out of 5
Good
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L
Rating: 1 out of 5
I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.
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Response from Wesco
Hello and thank you for bringing this situation to our attention. We sincerely apologize and fully understand your dissatisfaction. In order to rectify our mistake, could you please send us a complaint to the address [email protected] (specifying your order number and the relevant reference)? We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
M
Rating: 4 out of 5
A bit long to send, delivery by DPD was a bit catastrophic. But the quality of the products and the responsiveness of customer service are really very good.
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A
Rating: 2 out of 5
We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction and sincerely apologize for this situation, which does not reflect our usual quality standards. After checking with our customer service, we confirm that the missing part has been shipped and will reach you in the coming days. We once again extend our sincerest apologies for this inconvenience and hope to have the opportunity to regain your trust during your next visit to our site. Have a nice day.
-
Rating: 1 out of 5
I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the quality defect encountered on the rug and we sincerely apologize. Our customer service has processed your complaint and is proceeding with the exchange of the product. We sincerely hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
Ease of use
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Y
Rating: 4 out of 5
Very responsive customer service. Delivery without problems but the quality of the packaging (a simple thin cardboard) for a rug at this price could be improved.
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G
Rating: 4 out of 5
Reactive and in line with the order
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E
Rating: 4 out of 5
Practical site. Just a damaged box (packaging of the large rug) because it did not close well: fortunately the rug is in good condition.
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F
Rating: 4 out of 5
Some products are super expensive, I have given up on many purchases because of the prices which I find unjustified.
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Response from Wesco
Hello and thank you for your feedback. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years and supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some giants of e-Commerce. We hope that in light of these elements, you will be able to appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
Very good
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I
Rating: 4 out of 5
Order received on time and products met my expectations.
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V
Rating: 1 out of 5
After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Your complaint has been forwarded to our customer service, which is committed to providing you with a response within 24 hours. We apologize for the inconvenience encountered during delivery and present our apologies for the processing delay of your request. We hope to have the opportunity to offer you a better experience during your next visit to our site. Have a nice day.
M
Rating: 4 out of 5
Good. Good products.
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P
Rating: 3 out of 5
Delivery a bit slow. The announcement seemed unclear: it said 5 pieces and not 5 times 12 pieces of 5 colors.
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D
Rating: 4 out of 5
Prices are high for a childminder.
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L
Rating: 3 out of 5
I ordered a doll! It does not look like the description at all, it is really not pretty. My child likes it anyway, so I give her 20 minutes of play and one part is coming undone... Disappointed. For the rest, I have never had a problem.
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Response from Wesco
Hello, thank you for your feedback. Since your review is about the product and not the shopping experience, your comment will not be published. We have responded to you regarding your product review. Have a nice day.
C
Rating: 4 out of 5
Nothing to report: fast delivery, careful shipping (but the ordered product was not fragile).
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P
Rating: 2 out of 5
Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!
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Response from Wesco
Hello and thank you for taking the time to report this issue to us. We sincerely apologize for this inconvenience. To offer you a quick and suitable solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). We hope you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a nice day.
R
Rating: 4 out of 5
Site with many choices; perhaps too many criteria with toys that end up in several categories.
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S
Rating: 3 out of 5
The container is twice as large as the content. Packaging needs improvement.
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N
Rating: 3 out of 5
Delivery too slow. The diaper and the dress were not packaged and were 'moving around' in the box. Whereas the pajamas were in a small bag, well protected.
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S
Rating: 4 out of 5
Only downside is a bit long between order and delivery.
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J
Rating: 4 out of 5
During my last order, some parts of plastiroc were grayish and not white. I suspect this product is not made by you, but perhaps it would be useful to mention it to the manufacturer. Thank you.
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F
Rating: 4 out of 5
Perfect timing and order!
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C
Rating: 4 out of 5
The site is well made but I regret not having access to the pdf catalog (in my case I was looking for fitted sheets with pockets in sponge)
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Response from Wesco
Hello, thank you for your feedback. An interactive version of the catalog will soon be available on our website. See you soon on wesco.fr!
S
Rating: 3 out of 5
I expressed that I wanted to cancel this order because the delivery time was too long. Unfortunately, my request was taken into account on the day the package was shipped. The delivery person left the package in front of the door, I could not refuse it as requested by customer service. I am left with a package that I have still not opened and that I no longer want. I am once again waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has processed your request and is doing what is necessary for a carrier to pick up the package. We still hope that you will return to our site next time. Have a nice day.
L
Rating: 4 out of 5
Hello, the site is good, but for a first order, no gesture of goodwill, not even the shipping costs
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F
Rating: 4 out of 5
Delivery times are very long
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K
Rating: 3 out of 5
I can no longer order this ball via your website by credit card!
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Response from Wesco
Hello and thank you for sharing your situation with us. We would like to apologize for the inconveniences encountered during payment. Our web team is currently investigating to identify the source of the problem related to this specific order. We assure you that we will do our best to offer you a quick and satisfactory solution. We thank you in advance for your understanding and we remain at your disposal if needed at 05 49 80 01 66. Have a nice day.
E
Rating: 4 out of 5
product and delivery impeccable, one of the boxes was punctured because the bike moves inside the box during transport. (fortunately nothing was damaged)
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A
Rating: 3 out of 5
Huge cardboard packaging for 4 small products. They don't fit in the mailbox!
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L
Rating: 4 out of 5
Very good material, a bit expensive however
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